Data Analyst Financial

Alana M Jones

331-***-**** *****.********@*****.***

P R O F E S S I O N A L S U M M A R Y

Experienced Lead financial Analyst with over Four years of experience in data analysis and financial analysis, reporting, billing and account reconciliation. As well as an extensive 8 year medical background which is also customer service based. I am excited to combine my proven technical skills and passions to support this role. Knowledge Areas:

Zendesk – Data analytics – SQL– Python – Linux – Acquisition Integration Project Management – Google Analytics – Excel – Adobe – JavaScript – Epic – Point Click Care E X P E R I E N C E

Lead Financial Analyst (remote) 02/2020 – 01/2023

Lending Solutions Analyst – Business Development & Financial Analytics

• Assisting FP&A for Business Development

• Assisting with the opening of bank accounts, Credit cards and establishing credit limits

• Assists in the weekly payment run reviews, ensuring payments are correct and approvals are in place

• General financial analyst functions, including, but not limited to: accounts payable, accounts receivable, and general ledger for the US & Hawaii

• Review and post entries under customers’ accounts

• Prepare, review, and analyze financial statements to ensure accuracy and completeness.

• Rectify account errors, Completed transfers, Process loan and credit card payments.

• Resolved issues escalated to training teams and management to achieve quickest resolution around customers

• Achieved an average of 99% CSAT (customer satisfaction) goal each quarter for the department and maintained a 97% customer satisfaction survey rating.

• Provide performance feedback to agents regarding call time, escalation rates, hold times, customer rapport and phone behavior.

• Analyze data reports using Google Sheets, Excel, and internal database storage systems. Medical Claim rep II/ Data analyst (remote) 08/2017 – 01/2020 HFRI Analyst – Data Analytics

• Contact insurance companies to have incorrect charges changed.

• Editing UB-04 and CMS-1500

• Aid in designing, implementing, supporting, and monitoring corporate accounting policies and procedures.

• Prepare entity level budget by working cross functional with department heads

• Monitor, track, and report actual expenses against the entity level budget monthly along with explanation for material variances.

• Work with Executive team to develop specific goals and activities required to meet overall business objectives.

• Coordinates necessary communications and documentation for 3rd party collection agency assistance. ALANA M JONES

331-***-**** *****.********@*****.***

Regional Float Pool Patient Care Technician 02/2015 – 04/2017 St. Joseph Hospital, Elgin

• Monitor conditions and overall health of patients to ensure their well-being.

• Help patients bathe, eat, change, and use the restroom.

• Record patients’ condition, including their mood, appetite, whether they are in pain, etc., and keep documentation of it.

• Assist with the treatment of current health conditions to ensure a patient’s good health.

• Change bandages and clean the injured or affected areas.

• Collect fluid samples such as blood and urine for analysis.

• Keep the rooms in the facility clean and restocked with necessary supplies according to the standards.

• Talk to doctors and nurses about care methods for a patient to make sure they stay healthy. Patient Care Technician

Alexian Brothers BH, Hoffman Estates 03/2013 – 04/2015

• Welcome patients by greeting them in person or on the telephone

• Verify patient information by interviewing patient, recording medical history, confirming purpose of visit

• Prepare patients for the health care visit by directing and/or accompanying them to the examining room

• Perform preliminary physical tests; take blood pressure, weight and temperature; report patient history summary

• Secure patient information and maintain patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential

• Counsel patients by transmitting physician's orders and questions about surgery

• Educate patients by providing medication and diet information and instructions; answering questions

• Schedule surgeries by making arrangements with the surgical center, verifying times with patients and preparing charts, pre-admission and consent forms.

• Maintain safe, secure and healthy work environment by establishing and following standards and procedures and complying with legal regulations.

• Keep supplies ready by inventorying stock, placing orders, verifying receipt.

• Keep equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance and calling for repairs.

• Update job knowledge by participating in educational opportunities and reading professional publications. Certified Nursing Assistant 07/2011 – 04/2013

Greek American Rehab

• Enhance practice reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments

• Complete records by recording patient examination, treatment and test results

• Generate revenue by recording billing information of services rendered, completing insurance forms and responding to insurance and other third-party inquiries.

• Maintain patient confidence and protect operations by keeping patient care information confidential.

• Serve and protect the physician or healthcare provider practice by adhering to professional standards, policies and procedures, federal, state and local requirements and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.

• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.

• Enhance health care practice reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. ALANA M JONES

331-***-**** *****.********@*****.***

E D U C A T I O N & C E R T I F I C A T I O N S

Google IT & Cyber Security

Google Cloud security

Google System administration and IT infrastructure services High School Diploma South Elgin High School

C O M P U T E R S K I L L S

Expert in Excel (VLOOKUP, IF Statements, Pivot Tables &, etc.) Expert in PowerPoint, Access, Peachtree, Hyperion, Dynamics, Navision, Sun System, ADP Intermediate in QuickBooks, SAP, PeopleSoft, Python and PowerShell

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