Customer Service Food

SYLVIA JACKSON, MBA, CDM, CFPP

**** ********* **** ****. #*** Jacksonville Florida, 32256

321-***-**** adu91c@r.postjobfree.com

QUALIFICATIONS

Analytical result-oriented professional with proven success in overall patient satisfaction in both long term and acute settings with effective budgeting and inventory control history. Competently managed the department through intense training and character building while creating a well- organized and professional team. Proficient in MDS, care planning, and nutritional assessments. Developed and conducted resident-oriented, food related education, and start up orientation implementational activities.

ACTIONS/RESULTS

Action: Train, educate, and work side by side with employees to assure adequate training and department compliance.

Results: Successful completed several years of ACHA annual surveys without federal or state citations. Action: Greet and educate new admissions regarding prescribed diets, meal services, assist Registered Dietician with nutritional assessment.

Results: Exceed the threshold of customer satisfaction as evidenced by zero avoidable weight loss, exceptional meal services, and audits.

PROFESSIONAL EXPERIENCE

DOLPHIN POINTE HEALTH CARE, Jacksonville Florida

Director Nutrition Services (July 2020-present)

Direct and execute safe meal delivery services for Covid-19 patients Execute overall operations of the department

Conduct interviews, hire, train, and complete evaluations Schedule and lead department in-services and continue education Purchase food, equipment, and supplies

Conduct sanitation inspections

Interview patients for preferences

Complete Quarterly assessments and provide information to RD for further review Attend inter-disciplinary care plan conferences

Monitor weekly and monthly weights for variances and address accordingly Conduct QA studies and report to committee

Rotate with management team providing weekend coverage Experience in Joint Commissions regulations

Provides excellent customer service in every aspect of care Travel to facilities to train new managers, assist in surveys, train staff, fill in for managers MELBOURNE TERRACE REHABILATATION CENTER, Melbourne Florida Nutrition Services Director (April 2013-Jul 2020)

THE PALMS REHABILATATION & HEALTHCARE CENTER, Palm Florida Dietary Director (April 2004-May 2013)

SHADY REST CARE PAVILLION, Fort Myers, Florida

Dietary Director (April 2003- April 2004)

PARK RIDGE NURSING CENTER, Jacksonville, Florida

Dietary Director (June 2002-March 2003)

LIFE CARE CENTER OF SOUTH MOUNTAIN, Phoenix, Arizona Dietary Director (June 1999-May 2002)

LINDA CRANDALL & ASSOCIATES, Mesa, Arizona

Consulting Dietary Manager (2001-2002)

SAMARITAN HEALTH SYSTEMS, Mesa, Arizona

Good Samaritan Care Center

Dietary Director (1996-1999)

Good Samaritan Hospital

Food Services Supervisor (1986-1996)

EDUCATION

WALDEN UNIVERSITY

(February 2013-ongoing)

PhD in Human Resource Management

KAPLAN UNIVERSITY

(August 2011-2013)

MBA in Business Administration w/concentration in Healthcare Management KENNEDY KING COLLEGE, Chicago Illinois

(August 1980-May 1983)

Associates of Arts in Food Service Management

CERTIFIED DIETARY MANAGER (2003)

References furnished upon request.

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