Sales Manager Customer Service
Resume:
OSCAR MAURICIO MORENO
***** ** **. **. *. Palmdale CA - 93550
Phone: 661-***-****
E-mail: adu90o@r.postjobfree.com
Married
I am a person guided to clear and achievable goals, both professionally and in my personal life. I have led high impact commercial teams always focused on meeting the goals established by the company.
I consider myself trained in different industrial sectors. I am honest, loyal, responsible, enterprising, collaborative and willing to work as a team. Extensive experience in managing corporate clients and key accounts in the private sector and in the government sector.
Excellent interpersonal relationships, proactive, ability to work and make decisions under pressure, leadership, analytical skills, adaptation to change and responsibilities according to the autonomy of the position. PROFESIONAL LETTER
Service sector.
Position: Regional Sales Manager (Colombia and Peru) Time: Currently
Responsibilities:
Commercial leader for the Andean region, Responsible for Compliance with the budget for each of the business lines (Blowers, Fillers and Labellers). Creation, implementation and monitoring of compliance indicators for the region. Additionally in the marketing area, I lead the creation of the entire commercial strategy for product positioning and ensure growth in Market Share participation. Job functions:
- Leadership of the commercial department for the assigned region (2 commercial Coordinators and 35 commercial Executives)
- Monthly Sales Budget of USD $ 890,000.
- Creation, implementation and monitoring of commercial indicators.
- Maintenance of key accounts (Up selling and Cross selling)
- Linking important clients in different economic sectors.
- Creation and implementation of the different marketing campaigns for the assigned countries.
- Direct report to parent company (Italia).
- Addressing customer service and after sales service.
- Implement the consultative selling methodology.
- Carry out market analysis and action plans to increase our participation in the different target markets.
- Creation of commercial strategies for brand positioning.
- Achievement of corporate alliances (Network Marketing).
- Monitoring of corporate CRM (Corporate Funnel, Pipeline and Forecast)
- KPI`S for external and internal client (Creation, implementation, presentation and monitoring)
- Presentation of reports and monthly results to our headquarter.
- Management of direct and indirect distribution channels.
- Average monthly results of 98% to 100% compliance. WORK EXPERIENCE
Avianca Holding, Sector: Aeronautical.
Position: Sales and Marketing Manager
(26 / Ago. / 2017 –– 01 / Mar / 2019)
Responsibilities:
Responsible for Compliance with the budget for each of the business lines
(Cargo, Courier and National Transport). Creation, implementation and monitoring of compliance indicators for business lines. In addition to the marketing area, I support the creation of the entire commercial strategy for product positioning and ensure growth in Market Share participation. Job functions:
- Leadership and direction of the different commercial executives (15 Executives per business line)
- Monthly Sales Budget Of $ 900,000,000 Million Pesos
- Implementation of the business model (3PL and 4PL).
- Implementation of the consultative sale methodology.
- Carry out market analysis and action plans to increase our participation in our target market.
- Implementation to become a logistics operator
- Creation of commercial and operational strategies for the distribution of products on retail platforms and distribution models for mass consumption
- Achievement of corporate clients with a high monthly turnover for the company.
- Follow-up to the corporate CRM.
- Monitoring of commercial and operational indicators.
- Monitoring of monthly goals and compliance with the business plan.
- KPI`S (Creation, implementation, presentation and monitoring)
- Average fulfillment of 98% to 100% in the assigned objectives. UPS Colombia SCS, Sector: Logistics and International Transport. Position: Enterprise Account Manager (Colombia - Ecuador)
(Jun / 18/2016 - Jul / 08/2017)
Responsibilities:
Obtaining and maintaining the most important clients in the countries assigned by the company, responsible for the global negotiations that linked the assigned countries, with each of these negotiations generated profitable results in both countries for my company.
Job functions:
- Leadership and direction of commercial groups in Colombia and Ecuador (7 Executives per country)
- Annual Sales Budget of USD 460,000
- Implementation of logistics services and technological services (IT) in corporate clients. Solutions tailored to each client.
- Management of clients with Contract Logistics needs (Storage, enlistment, stock, inventory management, cold chain and controlled temperature) in Facilities (Healthcare and Hitech).
- Implement the methodology for consultative sales.
- Management of process flow charts and mapping of the entire logistics chain.
- Carry out market analysis (behavior and growth of the logistics sector)
- Generate Maintenance And Achievement Of The Most Important Accounts For Ups,
- He was in charge of 48% of the Forwarding Budget, 12% of Courier, 25% Contract Logistics and 15% Customs (Customs) of the entire company.
- Specialist in Multinational Client Management in different economic sectors such as:
(Sony, Hp, Dell, Huawei, J&J, Pfizer, MSD, Samsung, Rockwell, Lucta)
- Retail Management (Large surfaces)
- Implementation of distribution channels for mass consumption.
- Achievement of alliances and corporate clients with high revenue and monthly positive impact for the company.
- Monitoring and feeding of the CRM (Sales Force one)
- Monitoring of commercial and operational indicators.
- KPI`S (Creation, implementation, presentation and monitoring)
- Presentation of reports and results to Country Management and Regional Management.
- Average monthly results from 87% to 100%
- Management of information systems such as: Crm, Teams, Sales Force One. Pricesmart Colombia SAS Sector: Retail
Position: Sales Manager, Bogotá
(Jun / 18/2015 - Apr / 01/2016)
Responsibilities:
Manager of the commercial department of Pricesmart Colombia. Management of executives and corporate supervisors nationwide.
Job functions:
- Leadership and direction of Executives (30) and (4) Supervisors.
- MONTHLY BUDGET OF USD 150,000 THOUSAND MONTHLY DOLLARS
- Management of Clerk and Counters
- Creation and supervision of rotating schedule mesh
- Product and brand positioning.
- Market analysis (Opening of new points and new corporate alliances)
- Creation and Management of distribution channels (institutional, Corporate, Mass Consumption and Retail).
- Stock and inventory management (Management by cost center)
- Monitoring of commercial indicators and creation of monthly goals and business plan.
- Creation of commercial budgets and corporate goals
- KPI`S (Creation, presentation, implementation and monitoring)
- Planner, Business Agenda, creation of zoning plan for executives.
- Presentation of reports and results to the region.
- Leadership and motivation of commercial groups towards results
- Creation and implementation of campaigns (marketing) for end customers and distribution channels.
- Creation of campaigns and marketing for the different stores nationwide.
- Monthly results of 93%
- Achievement of Corporate Alliances For The Company As: Ecopetrol, Avianca, Grupo Aval, Colpatria, Ministry Of Defense And Presidency Of The Republic. TCC Y 4-72 Transport and Logistics Sector
Position: Professional in Corporate Market.
(Jun / 20/2012 - Jun / 18/2015)
Responsibilities:
Management of corporate advisers, as well as procurement and maintenance of public and private clients.
I offer comprehensive transportation and logistics solutions that allow optimizing times and movements, this represents an increase in profits and cost reduction. Extensive experience in the Government sector as a specialist in contracts and tender management with state entities.
Job functions:
- - Management of high impact commercial groups from (6) Executives.
- - Consultative sale methodology. Mapping of logistics chains to optimize times and movements.
- - Complete management of tenders (reading of specifications, presentation to rounds of questions, final proposal presentation and implementation) with the state.
- - Management of CECOPI and CECOPII
- - Complete handling of deliveries to large surfaces.
- - Management of deliveries to mass consumption customers.
- - Creation of specialized correspondence centers.
- - Creation, management and supervision of distribution channels.
- - Identify, prospect, profile and provide the right solution to my clients through an advisory sale, making products and services tailored to the client known.
- - I obtained the two largest contracts for two years: - Min. Of defense ($ 11,200,000,000 million pesos) - Icetex ($ 8,300,000,000 million pesos)
- - Obtaining important clients for the company.
Medical Innovations, Sector Health Care and Medical Devices Position: Commercial Manager.
(Apr / 19/2008 - May 10/2012)
Responsibilities:
Management of the entire national commercial department and responsible for product and brand positioning. Handling of all marketing campaigns in mass media. Job functions:
- Manage growth projects in national sales
- Management of (4) commercial supervisors and (40) advisers in the cities of Cali, Medellín, Bucaramanga and Bogotá
- Management of suppliers for the importation of medical devices
- Positioning of the dermatological line and medical supplies in the aesthetic part.
- Management of commercial indicators (movement times, budget, monitoring indicators for supervisors and commercial executives).
- Creation of the Business Plan.
- Commercial direction towards the fulfillment of the monthly goal.
- Growth within the market of 0.8% in the increase in monthly sales.
- Lower staff turnover (less than 4%)
- Creation of commercial strategies and marketing campaigns in mass media.
- Stock and inventory management.
- Creation of commercial strategies for the fulfillment of the quarterly business plan and the annual Business Plan.
- Management of distribution channels.
BACHELOR – DEGREE: Economy – Universidad de Barcelona Asturias Bogotá - Spain.
OTHER ESTUDYS
Logistics Actualization 3PL y 4PL – Supply Chain Management Sales Management.
Marketing Management.
LENGUAGES Spanish: Natal.
Inglés: Advance.
EF – C1 Certifícate.
SKILLS - Office (Outlook, Excel 80%, Word 90% y PPT 90%)
- CRM
- SALES FORCE ONE.
Javier Nino
Ocupation: Valet Supervisor
Telephone: 661-***-****
Marcela García Martin.
Ocupation: Familiar Doctor
Teléphone: 661-***-****
PERSONAL REFERENCES
OSCAR MAURICIO MORENO BOYACA
EDUCATION
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