Gaynor Ricketts

Powder Springs, GA Phone: 678-***-**** adu8zn@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Innovative and results-driven customer service professional possessing over 14 years of progressing experience in banking compliance, retail sales, and customer service. Displays strong leadership and relationship building skills that exceeds customer needs, and recognized for high levels of customer retention, business profitability, and analytical support used to identify and solve at hand issues.

• Successful in building customer relationships by possessing extensive knowledge in retail and banking principles, and completing individual assessments to meet customer needs.

• Six years of customer facing experience; leverage financial and cash management principles to properly service customers in their financial needs, and to ensure accurate cash flow and audits.

• Demonstrates endless qualifications of driving business profitability, completing business sale goals, and progressive advancement.

• Hands on experience observing and assessing customer service staff activities and providing regular updates and improvements for departmental productivity.

• Knowledgeable in numerous aspects of eye care and vision health; assisting to promote healthy habits for patients’ vision.

• Training of new hires to adhere to corporate standards and ethics. Accomplishments

• Recognized for producing 30% of optical sales totaling $33K of $110K within one month.

• Earned elite sales pin for producing quarterly sales of $350K by up-selling products to enhance the customer experience.

• Awarded top branch referral for increasing new customer sales and retention through thorough product knowledge and successful referral strategies. SKILLS

Banking & FDIC Compliance Non-Contact Tonometer

Retail Sales & Management Auto Refractor

Business Development Snipe Nose Pliers

Cash Flow Maintenance Angling Pliers

Cash Handling Auto Lensometry

Time Management Visual Acuity

Project Management Pupilometer

Microsoft Office Cutting Pliers

PROFESSIONAL EXPERIENCE

America’s Best, Kennesaw, GA 2012- 2018

Unlicensed Optician

Provided daily in-store support for an average of 50 patients; reviewing account detail, billings, order status, and general inquiries concerning eye-wear and appointments.

• Served as first point of contact for patients; answering general optical questions, scheduling appointments and resolving issues.

• Performed administrative duties, tracked store inventory and sales, as well as verified and processed client insurance claims.

• Consistently contributed to team sales goal of premium products by building patient relationships and successfully advising patients on eye-wear that met their long-term needs.

• Conducted initial patient screening and supported optometrist in recommending compatible eye wear based on new prescription.

• Assisted patients in eye-wear fitting while educating on eye-wear brands, importance of regular exams, and care.

• Audited patient orders before processing to ensure cosmetic prescription requirements were accurate and suitable for patient needs.

• Adhered to customer privacy laws per HIPPA guidelines. Kirklands, Kennesaw, GA 2011-2012

Third Key Store Manager

Utilized creative marketing techniques to execute business driving strategies while managing an 8-person team and ensuring each customer was serviced with exceptional customer service.

• Completed store specific trainings to increase knowledge of business market growth, products, sales, and customer supply and demands.

• Trained new staff and team leads on store appropriate customer service skills, product knowledge, and cash handling to ensure an effective sale to purchase process.

• Increased sales and productivity through up-selling and cross-selling of profitable and pairing products.

• Managed store cash by auditing daily transactions of four cash registers ensuring an equal balance at the beginning and ending of each shift.

• Utilized company reference guides for store planning, upcoming promotions, and seasonal designs to attract new and returning customers.

Wells Fargo, Marietta, GA 2004- 2010

Teller Manager

Provided full range of transactional financial services to new and existing customers based on the evaluation of their financial needs while maintaining the highest levels of confidentiality.

• Increased monthly sales by educating customers on products and services while cross-selling to meet their specific needs.

• Performed monthly cash audits of teller drawers to ensure cash handling accuracy, decrease potential theft, and adhere to banking and FDIC guidelines.

• Lead branch training of new hires to ensure knowledge and adherence to FDIC guidelines, proper banking procedures, and operational knowledge of financial industry standards.

• Collaborated with branch manager on daily operations regarding ATM transactions and balances, vault verifications, cash replenishment, and cash flow accuracy.

• Assisted branch tellers in maintaining cash drawer limits per policy and resolving cash drawer discrepancies.

• Reconciled teller drawers against cash flow reporting to review fluctuations, and to ensure the accuracy of branch ledger.

Contact this candidate