Crew Member Customer Service

Tran Pham

Wichita Falls, TX

940-***-**** *************@*****.*** linkedin.com/in/tran-pham-38828a247

EDUCATION

Midwestern State University – DCOBA Wichita Falls, TX Bachelor of Business Administration in Finance Anticipated Graduation: December 2023

GPA: 3.6/4.0

Honors: January 2021- December 2022

RELEVANT COURSEWORK

Financial Management

Financial Accounting

Business Finance

Financial Market and Institutions

Investment

Managerial Accounting

International Economics and Finance

Advance Issues in Corporate Finance

WORK EXPERIENCE

McDonald’s Restaurant Wichita Falls, TX Shift Leader Dec 2020 - Present

Train and supervise 15 staff members. Provide input for new hire performance reviews and identify areas for additional training

Provide excellent customer service using communication skills and problem-solving skills to an average of 50 customers per day

Became one of the youngest shift leaders after working for 5 months, awarded “Employee of the Month” for the months of August and September in 2021

Recommend better appliance display to management, which was implemented and result in 40% improvement in sales

Wendy’s Restaurant Wichita Falls, TX

Crew Member Oct 2019 - Nov 2020

Greeted an average of 200 customers per week at the counter and took orders, suggested menu items and add-ons to increase revenue

Diffused situations by listening to approximately 10 customers in a month and then attempted to repair the relationship between the customer and our restaurant

“Employee of the Month, Excellent Customer Service Skills” for the months of May and June in 2020

Performed numerous daily duties, including operating cash register with $250 every day, handling monetary transactions while adhering to restaurant guidelines and regulations

ADDITIONAL SKILLS & INTERESTS

Skills: analytical thinking skills, Bloomberg terminal, Excel skills, portfolio management, financial modeling, teamwork, time management, problem-solving abilities, presentation & communication skills, financial analyst, fluent in Vietnamese.

Contact this candidate