DANIEL J. CHRISP

adu8xq@r.postjobfree.com

913-***-****

SUMMARY OF QUALIFICATIONS

Strategic, result-driven, and collaborative General Manager with over (15) years of experience in management. Ensuring compliance and implementing policies and procedures. Experienced in managing/ training employees, recruitment/ hiring, initiating proposals/ contracts, vendor/ project management, and overseeing budgets. Excellent communication, interpersonal, presentation, analytical, and problem-solving skills. Ability to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focused environment.

PROFESSIONAL EXPERIENCE

General Manager 2017~ Present

Centurion Moving and Storage

Managed and built a new moving brand with Centurion Moving Company.

Implemented standard policies and procedures for a new organization to ensure an efficient operation.

Established senior level safety procedures including integrating FMCSA guidelines for company drivers.

Collaborated to build agent and carrier partners to create a trustworthy and lengthy relationship.

Strategized with company and initiated a sales team to target local areas for business opportunities.

Supported daily operations to ensure a high degree of customer satisfaction and employee effectiveness.

Managed vehicle compliance, registrations, and maintenance records.

Oversaw vendor management, order products from various suppliers, selecting different services, negotiating contracts, and evaluating performance.

Managed relationships with different vendors, maintained accurate documentation, resolved issues, and streamlined processes.

Roll-off Driver 2015~ 2017

Waste Management

Performed pre and post trip inspection of the vehicle to ensure safe operation in accordance with FMCSA and company standards.

Managed heavy truck along designated route and to disposal site and serviced each assigned customer through dispatch.

Effectively completed required daily routes while maintaining productivity to ensure customer satisfaction and exceed the expectations of Waste Management standards.

Service Writer 2014~ 2015

Rawhide Hawley

Supported department manager in maintaining an efficient service department with a high degree of customer satisfaction.

Managed and accurately diagnosed problems and prepared a clearly descriptive repair order/ proposal for the customer and repair shop.

Managed proposals with estimated cost and completion times at point of sale. Distributed work orders to technicians based on skill level and recent resource utilization.

Maintained logs of motorcycle proposals that were completed and notified customers to finalize with signature.

Operations Manager 2010~ 2014

Coleman America Moving Service

Supported and developed updated standard operating procedures for all business operational activities.

Served as project manager lead on office/ large moves.

Managed and assisted with employee appraisals, promotions, compensation, and terminations based on performance review.

Facilitated and monitored the tasks of various departments that were involved in production, warehousing, pricing, and proposal of storage and moves.

Managed employees productivity and ensured quality of service.

Maintained and managed a commercial fleet of more than (30) vehicles and up to (95) employees.

Manager and trainer for onboarding processing of new hires.

Coordinated local, long distance, and international moves that best service the customer’s needs.

Allied and Covan New Driver Trainer and Conducted Driver Qualification.

Senior Customer Service Representative 2007~ 2010

T-Mobile

Trained new employee Customer Service Representatives.

Managed customers’ accounts and advised on appropriate features/ plans.

Effectively processed orders/ transactions, managed/ resolved customers complaints, and troubleshoot technical issue.

Assistant Operations Manager 2004~ 2007

Coleman America Moving Service

Managed, developed, and revised standard operating procedures for business operational activities.

Operated as lead project manager on office/ large moves and initiated proposals.

Conducted performance reviews and assisted with employee appraisals, promotions, compensation, and terminations.

Executed and evaluated various departments employees performances to include production, warehousing, pricing, and proposal of storage/ moves.

Hiring manager for recruitment and training of new employees.

Supervised and coordinated local, long distance, and international moves for customers.

Cannon Crewmember 2000~ 2003

United States Army

Battery R.T.O. Executed and assisted in the supervision of howitzer operations, maintenance, and training.

EDUCATION

2023~ GCP Certificate

NIDA CTN

2013~ Bachelor of Science in Business Management

Colorado Technical University~ Colorado Springs, CO – Deans List

Lean Six Sigma Yellow Belt

Interests / Mentorships

Youth Football Head Coach NYSCA Turner Recreation Youth Sports 10 and under

Youth Coach and Mentor Team Hammer Wrestling Academy 15 and under

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