Appointment Setter Bus Driver

DEBRA K. BAILEY

**** ******* ***** *********, ** 45439 937-***-****

I possess many years of experience in office management as-well-as project management/cost accounting/industrial engineering/insurance/technical writing/development/design/training/trade show technical support/health care/school bus driver/contract-courier driver/telephone work. My background includes a consistent record of accomplishments in the following functions: Software Operating Systems Label Software

Lotus SmartSuite MS DOS Label Matrix

Microsoft Office - Professional Microsoft Windows XP Strandware Microsoft Publisher Loftware

Microsoft Visio Technical Design Suite Ancillary Skills Platform Micrografx Flow Charter Software Instruction

All Clear Software Technical Instruction Cerner

Adobe Acrobat 6.0 Instructional Writing MAYS 200

Snag-It/Capture Software

Glance Internet Capturing Software

Program Evaluation

Misys

PROFESSIONAL EXPERIENCE

KETTERING CITY SCHOOLS APR. 2017 to Present

School Bus Driver

Responsible for driving children to and from school.

Drive children on various field trips.

CENTERVILLE CITY SCHOOLS APR. 2015 to JAN. 2017

School Bus Driver

Responsible for driving children to and from school.

Drive children on various field trips.

SPRINGBORO COMMUNITY SCHOOLS APR. 2013 to JAN. 2015 School Bus Driver

Responsible for driving children to and from school.

Drive children on various field trips.

FIRST STUDENT SEP, 2012 to APR. 2013

School Bus Driver

Responsible for driving children to and from school.

Drive children on various field trips.

PINNACLE SENIOR CARE FEB, 2009 to AUG, 2012

Service Coordinator

Responsible for scheduling of nurses, patient visit notes, patient charts, auditing, getting orders signed and tracking of orders in the “Cerner” system, etc. CLIPPER COURIER SERVICE JUN, 2010 to AUG, 2010 (weekends) Contractor/Driver

Picked up mostly packages (containing blood/organs) from blood bank and delivered to various hospitals and senior homes.

TRINITY HOSPICE JAN 7, 2008 to NOV 14, 2008

Director of Operations

Responsible for payroll and financial reports.

Develop/train safety programs.

Input all patient charts into “Cerner”, e.g., medicines, DME, personal & doctor information, run reports, etc.

In charge of all personnel files and 50% of the orientation training.

Handle billing for all of our clients in “MAYS 200”.

Order all office supplies and equipment.

In charge of contracts for our location.

Run the day-to-day activities of the office.

Troubleshoot all electronic and computer issues. DEBRA K. BAILEY RESUME PAGE TWO

SPRINGBORO COMMUNITY SCHOOLS 2006 to 2007

Bus Driver (2006 to 2007)

Responsible for driving children to and from school.

Drive children on various field trips.

USA BENEFIT GROUP 2004 to 2007

Appointment Setter (2006 to 2007)

Work from my home as an appointment setter for the Regional Vice President of USA Benefits Group. Agent (2004 to 2005)

Worked from my home as an Independent Insurance Agent (represented by USA Benefits Group).

Sold accident/health/life insurance policies and variable annuities on the internet.

Advised clients on which coverage would best suit their needs.

Maintain a license for the State of Ohio, as-well-as non-resident licenses throughout the United States.

Resolve issues between the client and the various insurance companies. CIBER, INC. / Consultant 1996 to 2004

Technical Writer (assigned to IBM - 1996 to 2004)

Worked in conjunction with Development (programmers), Support Team and Project Managers on the development/design of IBM Continuous Replenishment Service information.

Performed technical assistance on equipment.

Worked with HTML’s for implementation of on-line help screens.

Developed/edited documentation for IBM Global Services Continuous Replenishment Service.

Designed electronic marketing presentations for Operational Council Sessions and Users’ Conferences.

Technical Writer (assigned to Kroger - 1996)

Developed/designed training procedures and exercises for a Distribution Center Inventory Tracking System.

Worked with Management and Distribution Center Staff (at the Kroger D.C. in Columbus) along with various other personnel in the development of a reference manual. SILVER IMAGE PHOTOGRAPHY 1996

Sales Consultant

Designed and delivered sales presentations to various private audiences.

Sold photographic packages to the private sector.

Finished within the “Top Three” sales people for three weeks running. SARTECH 1995 to 1996

Systems Consultant

Worked as a liaison between Sartech, the customer, the software manufacturer and the equipment manufacturer in order to schedule and perform an installation so the process (cost/labor/system efficiency) was streamline.

Developed label format designs within specific barcode guidelines.

Installed software/printer systems at various customer sites.

Trained employees at customer sites on software (label design). FREELANCED 1995 to 1996

Resume Writer

Developed/wrote resumes and cover letters for business people with diverse backgrounds.

Taught business people how to handle themselves in an interview (eye contact, body language, proper attire, etc.)

MONARCH MARKING 1978 to 1995

Trade Show Technical Coordinator (1993 to 1995)

Responsible for technical, electronic and software applications in relation to trade shows.

Provided support at trade shows from training of booth staff, to maintaining equipment.

Prepared and managed budgets and inventory of trade shows.

Developed and implemented an inventory tracking system.

Set-up computers in Advertising (software/cabling).

Designed and organized the trade show area and equipment. DEBRA K. BAILEY RESUME PAGE THREE

Sr. HRD Specialist (1990 to 1993)

Developed and delivered service and sales training modules (self-taught and classroom) for various Monarch electronic equipment and software.

Developed various questionnaires, compiled the data and wrote statistical reports based on the findings.

Wrote (2) scripts for training videos with step-by-step manuals.

Assisted in the production of various training program.

Taught VARS, Distributors and Clients on various equipment and software. HRD Specialist (1989 to 1990)

Developed and delivered service training modules in-house.

Traveled to various district offices to conduct training classes.

Developed and taught clients on Monarch equipment and software.

Re-wrote the Field District Service Manual.

Wrote a TPC questionnaire and issued a statistical report based on the findings. Industrial Engineer I (1987 to 1989)

By working as a liaison between manufacturing, management, service and development, established and maintained cost effective production work methods and standards.

Analyzed direct and indirect labor operations.

Designed various plant layouts for efficient use of equipment and facilities.

Wrote Capital Investment Proposals on machinery and equipment.

Responsible for cost estimating new Monarch products and analyzing the results.

Developed absorption reports for 1988 and 1989.

Played an active role in creating a cost savings of $137,831.33, during 1989, through material and labor savings due to better methods, temporary to permanent standards and direct to indirect labor standards.

Involvement Team Leader for the ‘Multi-Department’ team.

Chairperson of the ‘GPD’ Suggestion Committee.

Co-chairperson of the Corporate Suggestion Committee (re-organized and created good P.R. for the committee).

Designed Pathfinder department continuous build layout (floor plan), resulting in a reduction in standards and a significant cost savings.

Industrial Engineer II (1985 to 1987)

Conducted time studies in manufacturing and office areas.

Assisted on developing plant layouts.

Worked up figures for a ‘Capital Investment Proposal’ (CIP) on automation of an Energy Cell Assembly procedure and wrote the proposal.

Developed and implemented cost reduction and cost avoidance measures that decreased full costs by

$42,000, by improving productivity, simplifying product design, increasing quality and reducing material costs.

Worked on a team to evaluate production and labor reporting at Monarch. Methods & Standards Tech (1983 to 1985)

Developed expertise in industrial engineering functions: basic time study work, plant/equipment layout, work sampling and utilization of computer systems and statistical analysis.

Attended the University of Dayton and Sinclair Community College taking courses in time study management and materials management.

Cost Analyst (1978 to 1983)

Developed standard costs and cost records.

Prepared labor, production and depreciation entries to the general ledger.

Prepared production performance reports for manufacturing management.

Audited Monarch Dayton and Branch inventories.

Evaluated operating efficiencies and generated reports to the Manufacturing Managers. DEBRA K. BAILEY RESUME PAGE THREE

EDUCATION

Associate of Applied Business Degree

Miami University, 1983

Courses in Time Study Management

Sinclair Community College, 1984 to 1986

Courses in Industrial Engineering & Materials Management University of Dayton, 1984 to1988

Course in Accident/Health/Life & Variable Annuities Centerville, OH, 2004

Licensed by the State of Ohio Department of Insurance Dayton, OH, 2004

Licensed by the State of Ohio Board of Transportation, w/Class ‘B’ CDL Dayton, OH 2006 (to present)

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