Rosalie Acuna

Contract Coordinator / Customer Service / Collections Specialist

Saugus, CA 91350

adu8tw@r.postjobfree.com

+1-661-***-****

I am a conscientious employee with several years of administrative experience, possessing strong, analytical, and problem solving abilities. I have extensive experience in customer service resulting in high customer satisfaction. Creative problem solver, excelling in working with all levels within an organization as well as the public. Strong people skills with a successful track record in customer relationship management. Excellent customer service and written and verbal communication skills. Equally effective in self managed projects or as a team member. Able to follow directions well and open to constructive criticism as well as being a self starter in a fast paced environment. Work Experience

Sales Operations Center Order and Collections Specialist Sunkist Growers Inc. - Valencia, CA

August 2014 to December 2020

Liaison between the Director and Sales staff as well as the various departments in the Corporate office. Responsible for reconciliation of aging for past due customers daily. Responsible for monitoring and maintaining assigned accounts, performing collections as needed for delinquent accounts, including customer calls, follow up and account dispute resolution. Hold authorization to release orders from credit hold if warranted. Rebate and Contract Specialist

PDC - Valencia, CA

2012 to 2014

Processed rebates and provided support for contracts department. Worked closely with distributors resolving disputes and invalid data. Processed resubmissions / discrepancy resolutions. Ensured timely receipt of tracing files.

Supported GPO membership processing and distribution requests. Processed special pricing request and answered internal and external requests and questions. Maintained cash applications, WAWF billing and special projects as assigned. Contract Coordinator / Customer Service / Collections Specialist Qiagen Inc - Valencia, CA

2000 to 2010

Coordinate with various vendors and sales representatives in and efforts to handle customer service requests, questions and complaints. Extensive data entry and set up of new accounts. Maintain over 100 accounts. Research and process all new orders while maintaining the vendor database. Also responsible for billing, including research and verification of invoices. Collector/Accounts Receivable

VDI Multimedia - Hollywood, CA

1999 to 1999

Handled all aspects of client collections. Ran accounting daily and monthly accounting reports. Posted accounting entries to the general ledger. Applied checks to outstanding invoices. Distributed invoices on a daily basis. Prepared aging reports monthly.

Collector Accounts Receivable

Plus 8 Video - Burbank, CA

January 1997 to January 1998

Accounts Receivable

Applied checks to outstanding invoices on a daily basis. Ran accounting reports on a daily and monthly basis. Posted accounting entries to the general ledger. Made collection calls. Mailed out invoices on a daily basis. Prepared aging reports monthly. Also performed various administrative duties to include phones, faxing and filing.

Administrative Assistant

Prudential Insurance - Woodland Hills, CA

1990 to 1994

Maintained CFO's calendar and set up calendar appointments. Made all travel arrangements. Ran reports on a daily and monthly basis. Entered and maintained computer database of policy holders. Ordered office supplies. Answered and directed all incoming telephone calls and supported the underwriting department.

Skills

• Accounts Receivable

Additional Information

Skills Summary

General Office Skills

Microsoft Office (Word, Outlook, Excel)

Flexware

Front Page

Pivotal

Access

Sap

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