Service Representative Customer
Resume:
CG Corielynne Glaser-Ervin
Webbville Kentucky
***********@*****.***
Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 15 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Friendly service with 20 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Years of experience in administrative support. Expert in Sales Force with excellent skills and typing abilities. Forward thinking and successful at managing large office organization while streamlining documentation procedures. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Experienced, over 10 years of experience in the service industry. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work
Experience
Corporate Sales Manager
10/2022 to Present
Harry And David
Medford Oregon
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Handled customer relations issues, enabling quick resolution and client satisfaction.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Corporate Sales Manager
10/2022 to 01/2023
Harry and David
Medford Oregon
Monitored customer buying trends, market conditions and competitor actions
to adjust strategies and achieve sales goals.
Coached employees in successful selling methods and encouraged cross- selling to drive revenue.
Handled customer relations issues, enabling quick resolution and client satisfaction.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Owner
01/2000 to Present
For the Love of Lavender
Webbville Kentucky
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions. Trained and motivated employees to perform daily business functions. Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Created and monitored promotional approaches to increase sales and profit levels.
Reconciled daily sales, returns and financial reports in QuickBooks. Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Optimized team hiring, training and performance.
Maintained up-to-date administrative records to monitor operational conditions.
Independent Contractor
08/2011 to 03/2018
Self
Webbville Kemtucky
Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Consulted with customers to assess needs and propose optimal solutions. Collaborated closely with clients to better understand entire project scope. Managed day-to-day operations of consulting business, which required such tasks as [Task] and [Task].
Evaluated trends to understand competitive environments and assess current strategies.
Created and improved intelligence resources to facilitate consistent data management strategies.
Home Health Care FIVCO
03/2018 to 02/2021
Fivco
Grayson Kentucky
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Completed household management tasks for clients within private home settings.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Cooked tasty, nourishing meals for patients to promote better nutrition. Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments. Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support. Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Monitored progress and documented patient health status changes to keep care team updated.
Skills
Interpersonal Communication Skills Customer Consultations Customer Complaint Resolution Customer Support Complaint Management
-
10+
year
s
Customer Trend Analysis Bid Request Management Operational Records Review Advertising Campaigns Team Recruiting and Onboarding
-
5
yea
rs
Client Needs Assessment Sales Program Coordination Effective Customer Communication Salesforce Software
-
10+
years
Education Temecula Valley High School
High school or equivalent
General, banking progrm
Temecula California
09/1994 to 06/1997
Mt San Jancinto Jr College
Other
Nursing
Sun City California
09/1997 to 06/1998
Natural Healing Institute
Other
HHP
Encinitas California
06/2000 to 12/2001
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