AG ARIANNA GRIFFIN

San Diego CA 619-***-**** adu8r8@r.postjobfree.com

PROFESSIONAL

SUMMARY

Adaptable professional with 6+ years of experience and a proven knowledge of conflict resolution and customer communications. Aiming to leverage skills to successfully fill any role. Committed to maintaining professional relationships to increase profitability and drive business results. CPR Certified, Food Handler Certified. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking, quick learning and driven to work quickly and effectively on projects in all types of environments.

SKILLS Sales proficiency

Accurate money handling

Delivery management

Video Editing

Online ordering familiarity

Cash Handling

Conflict Resolution

Flexible and Adaptable

CPR Certified

7+ years in customer service

Sewing

Hairstylist/ Stylist

WORK HISTORY SALES AGENT 11/2022 to CURRENT

Evans Hotels San Diego, CA

Assisted call-in customers with questions and orders. Spoke to customers in native language to increase loyalty and establish relationships.

Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns. Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Adjusted sales scripts to better target needs of specific individuals, boosting sales.

Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Answered incoming phone calls and addressed questions from customers and healthcare providers.

Resolved various issues and discrepancies for customers. Handled billing information over phone.

Maintained awareness of types of rooms available in different resort locations.

Provided customers with information about availability and pricing. Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

Provided follow through on all calls with confirmations and dissemination of requested information.

FLIGHT COORDINATOR 07/2022 to CURRENT

Gate Gourmet San Diego, CA

Accompanied aircraft as member of flight crew in order to monitor and handle cargo in flight.

Planned, directed and managed coordination of flight missions for flight crews.

Posted and interpreted weather reports and decoded sequence reports. Transmitted flight plans and arrival reports to flight and air traffic control centers.

Maintained flight logs on incoming and outgoing flights and individual flights.

Maximized efficiency by training new employees on company procedures and best practices.

Conducted departure and arrival briefings.

Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.

DELI WORKER 09/2022 to 11/2022

Vons San Diego

Made food according to standard recipes with requested changes for customer satisfaction.

Listened to customer requests and suggested additional menu items as appropriate to upsell products.

Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.

Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Opened new inventory and rotated stock by dates to maintain freshness. Delivered exemplary customer service to guests, even in peak business periods to promote retention.

Calculated total items needed to assemble party trays and placed orders for inventory.

Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes. Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.

Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices. Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

WAITSTAFF/SERVER 02/2022 to 04/2022

Covenant Living Mount Miguel San Diego, CA

Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service. Took residents meal orders and use POS system to input orders Served meals to residents, guests, and staff.

Bussed and reset tables.

Assist in setting up meetings, coffee, teas, etc. Prepare salads and desserts for special functions, under direction of supervisor as needed. Cleaned up server area at end of shift.

Explained menu items and suggested appropriate options for food allergy concerns.

Cultivated warm relationships with regular customers. WHOLE FOODS SHOPPER 12/2020 to 11/2021

Amazon Whole Foods Shopper at Amazon, Whole Foods Los Angles, CA Would work in grocery store setting, locating and carefully selecting items and packaging them for delivery.

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Complied with store's required appearance and dress code standards. Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.

Consistently met deadlines and quality goals for accuracy and timeliness. Scanned each item's barcode before item's removal from shelf. Selected best-quality perishable items such as meat and produce. Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Verified each item matched order sheet's description. Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends. HOSTESS 09/2020 to 10/2020

Miguels Cocina San Diego, CA

Cultivated positive guest relations by managing information and orchestrating speedy seating.

Assigned patrons to tables suitable for needs and restaurant section rotation.

Monitored dining room and guest flow to maximize table usage and minimize wait times

Recorded available tables after seating each party using specialized seating software.

Answered customer questions about hours, seating and menu information. Checked and restocked server areas and organized and got change for front counter.

Assessed large restaurant and lounge according to state and federal cleanliness standards.

Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

CORVETTE DINER GAMER 05/2019 to 09/2019

Corvette Diner San Diego

Would manage arcade games, prizes and computer systems Buss tables during opening and closing

Be friendly and lively with customers and have fun. Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.

Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment.

Facilitated birthday parties and special events to deliver high levels of guest satisfaction.

Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.

Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.

Minimized theft by maintaining secure cash and other forms of payment control throughout arcade.

Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.

Communicated proactively with guests to troubleshoot problems and provide guidance.

Assisted in marketing efforts by hanging posters and advertisements to inform community of recreational opportunities.

Recorded daily opening and closing reports to reconcile sales. Conducted routine rounds through game room floor to check and test games.

Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service. PARTY HOSTESS 05/2018 to 01/2019

John's Incredible Pizza Co San Diego

Collaborated with families and co-workers to create memorable experiences

Assist in food service and party room and overall party setup Supervise entertainment activities for children

Maintain detailed cash records for customers

Reset party rooms to its original state after event concludes. Arranged tables and seating to comfortably seat party guests. Maintained accurate supply log of party supplies and submitted purchase requests to reorder supplies.

Cheerfully briefed customers on facility rules, amenities and party policies. Completed party checklist to confirm each party received contracted elements of party package.

Prepared and served meals, beverages and desserts to party guests. Supervised party area and delivery of services to verify guests complied with facility safety rules.

Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.

Directed guests to correct areas for eating, dancing and other services. Decorated and set tables in accordance with party themes and age groups.

Adhered to strict party schedule to avoid overbooking or delay of parties. EDUCATION Film And Video Production

Columbia College Hollywood, Tarzana, CA

Bachelor of Arts Fashion Design

Santa Monica College, Santa Monica, CA

Bachelor of Business Business EXPECTED IN 2024

Huston-Tillotson University, Austin, TX

SEWING My grandmother is a seamstress who has taught me how to sew. I now have a clothing line in which I sell handmade clothing designed by me.

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