SHEYVONNE BOWENS

Jacksonville, Flordia ***** • 678-***-**** • adu8q4@r.postjobfree.com

Professional Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills

Report generation

Technologically savvy

Inbound and outbound calling

System implementation

Promotional support

Quality control

Microsoft Office expertise

Customer relations

Senior leadership support

Data evaluation

Order and Refund Processing

Customer Account Management

Courteous with Strong Service Mindset

Upbeat and Positive Personality

Customer Data Confidentiality

Understanding Customer Needs

Issue and Complaint Resolution

Calm and Professional Under Pressure

Data Entry and Maintenance

Customer Retention Strategies

Call Documentation

Building Customer Trust and Loyalty

POS Systems and Ordering Platforms

Efficient and Detail-Oriented

Customer Service and Assistance

Answering Customer Questions

Inbound and Outbound Calling

Microsoft Exchange

Electronic Information Systems

Policy and Procedure Adherence

Skilled in Microsoft Office

Microsoft PowerPoint

Responding to Difficult Customers

Work History

Member Service Representative, 02/2021 to 05/2021

Ambetter

Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions

Maintained strong knowledgebase of product options and sales promotions to better serve every customer

Offered exceptional customer service to differentiate and promote company brand

Cross-trained in different internal databases and service positions to help team members meet coverage demands

Displayed strong telephone etiquette, effectively handling difficult calls.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers.

Processed customer adjustments to maintain financial accounts.

Recorded account information to open new customer accounts.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Recommended products to customers, thoroughly explaining details.

Updated account information to maintain customer records.

Customer Service Representative, 09/2018 to 06/2019

Georgia Department Of Agriculture – Columbia, SC

Developed appropriate care plans for at-risk individuals and high-risk families

Coordinated support services and optimized communication between healthcare workers and patients

Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources

Collaborated with various healthcare providers to facilitate delivery of services

Optimized program resource utilization to prevent unnecessary hospital admissions.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers.

Processed customer adjustments to maintain financial accounts.

Recorded account information to open new customer accounts.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Updated account information to maintain customer records.

Personal Care Assistant, 06/2016 to 10/2017

Grace and Mercy Home Health Care – Camden, SC

Maintained daily living standards by assisting clients with personal hygiene needs

Provided ongoing compassionate patient care for each client

Assisted with meal planning to meet nutritional plans

Recorded patient temperature, pulse, and blood pressure to monitor

Conferred with supervisor to discuss patient condition and medical care.

Monitored and assisted residents through individual service plans.

Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Ran errands for patients, did shopping and picked up other necessities.

Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

Scheduled and accompanied clients to medical appointments.

Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.

Customer Service Representative, 12/2014 to 12/2015

Department Of Health And Environmental Control

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers.

Processed customer adjustments to maintain financial accounts.

Recorded account information to open new customer accounts.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Recommended products to customers, thoroughly explaining details.

Updated account information to maintain customer records.

Answered product and service questions, suggesting other offerings to attract potential customers.

Reached out to customers after completed sales to suggest additional service or product purchases.

Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Increased efficiency and performance by monitoring team member productivity and providing feedback.

Senior Customer Service Representative, 01/2001 to 01/2010

Bank of America – Columbia, SC

Delivered fast, friendly, and knowledgeable service for routine questions and service complaints

Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions

Met and exceeded performance goals to support long-term company growth and market dominance

Assessed customer account information to determine current issues and potential solutions

Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance

Monitored customer accounts to track outstanding issues and implement new solutions.

Education

Associate of Arts: 2012

Virgina College

High School Diploma: 1993

Burke High School - Charleston, SC

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