DEBRA B. COOK

**** *. ******** **

Alexandria, VA. 22311

Phone: 202-***-**** Email: adu8pz@r.postjobfree.com

PROFESSIONAL SKILLS & ABILITIES

Customer Relationship Management (CRM) & Support · Event Planning & Management · Executive Calendar Management · Project Management · Quality & Compliance Assurance · Proposal Writing · Contract Negotiating · Procurement · Inventory Management Sales · Supervisory Skills

PROFESSIONAL EXPERIENCE

Front Desk Supervisor Nov 2017 – March 2022

First Service Residential, Alexandria VA

Lead/ Concierge/Office Administrator

Cardinal Management Group, Woodbridge, VA

Concierge and Leasing Support

Hire One Staffing, Washington, DC

Managed front desk staff. Training of all staff responsible for the daily functions of desk and media. Responsible for 24 hour scheduling of staff and training of staff.

Managing resident administrative and maintenance requests.

Responsible maintenance of administrative correspondence thru multiple data and electronic systems.

Contractor negotiations.

Proficient in several information security systems, accounting systems.

Representative / Financial Agent

New York Life Company, Bethesda, MD

Licensed L&H. Provide short term and long-term recommendations to meet customer financial objectives with regard to assets, liabilities, cash flow, insurance coverage, securities and tax status.

Licensed Insurance Agent

State Farm Insurance, Norman Thomas Agency, Beltsville, MD

Allstate Insurance Agency, Bowie, MD Licensed P&C, L&H

American Income Life Insurance Company, Greenbelt MD

(Property and Casualty, Life and Health).

Licensed P&C and L&H. Demonstrated ability to successfully understand customer needs/goals to align them with the best coverage.

Compliance Officer/Data Analyst

Office of Secretary of Defense, Reger Group, Arlington, VA.

•Evaluated and communicated the assessment process, mandates and legal regulatory requirements of the assessment to external stakeholders. Prepared daily briefing reports.

•Conducted follow-up reviews of data collected during assessments, using multiple databases and in coordination with other DoD sector specific personnel.

•Compliance Analyzation all assessment submissions. Assisted in the development of internal and external processes.

•Directly responsible for monitoring the completion of assessments for1650 contractor, subcontractor and service provider facilities. Supervision of compliance team.

•Obtained clearance required under the Office of the Secretary of Defense, Manufacturing and Industrial Base Policy (MIBP).

Fios Customer Service Consultant

Verizon, Silver Spring, MD

•Recipient of company’s Platinum Club and Diamond Club service awards sales driven.

•Developed advanced computer skills in word processing, database management, and industry-

•Responsibilities included:

•Utilized multiple system databases for order correction, account billing maintenance/discrepancies, equipment maintenance, system account error correction.

•Provided technical troubleshooting and assistance to customers and internal divisions for clarification on installations, orders, and upgrades.

•Assisted technicians and field agents in troubleshooting and customer assistance.

National Accounts Administrator

BT Office Products (formerly MS Ginn’s), Largo, MD

•Principal contract representative for the government/national accounts division.

•Research and development, acquisitions, national accounts.

•Provided technical assistance to staff for various databases to complete all phases of the proposal, bid and contract process.

•Overview regulations for government bids and proposals, model agreements, and contract implementation.

•Responsibilities included:

•Assisted in the negotiations of bids, proposals, and contracts for over 1200 consumer accounts, 420 corporate accounts and over 400 government contract accounts, senior management coordination.

•Served as Point of Contact (POC) for manufacturing representatives and inventory management (inventory valued over $20 million).

•Inventory system reporting. Contract cost analysis in the absence of cost histories for previous like contracts.

•Established and monitored procedures for coordination, review, and execution of contracts, grants, and General Service Administration (GSA) agreements to insure compliance with applicable regulations.

•Conducted briefings to industry manufacturers, sales presentation forums, national account executives.

•Point of contact (FAQ) and special solicitation inquiries.Supervised national accounts sales team.

Debra

Certification: CompTIA A+ Certification, specific software including: Microsoft Office (Word, Excel, PowerPoint, Outlook), SN4, AIMS Database, AMT Database, SSP, Expression Web, Express Trak, VIBE, LEC Retain Database, IGO Systems and NR Database.

Recognition Awards: Recipient of company’s Platinum Club and Diamond Club service awards, Verizon.

Procurement: Federal Acquisition Requests, Government Bids/Proposals, GSA Bids, ISO 9000 Certification, Lotus Systems and Database, Oracle-E Procurement System. (Berhmann-Tetterode Office Products Int’l (BTOPI), Hyattsville MD)

Customer Service: Information Security, Credit Bureau and Verification, DOE and Energy Assistance, Business Ethics, ERP People Soft Database, FCC Regulations. (Verizon, Silver Spring MD)

EDUCATION & TRAINING

Mass Communications, Norfolk State University, Norfolk VA. 62 semester hours.

Accounting, Tidewater Community College, Norfolk VA. 46 semester hours.

Contact this candidate