BARBARA PATTERSON

Austell, GA ***** 770-***-****

adu8pm@r.postjobfree.com

linkedin.com/in/barbara-patterson-946b9b6

SENIOR IT TECHNICAL SUPPORT TECHNICIAN/ PROJECT MANAGER

Enthusiastic, highly accomplished telecommunications IT Support Technician with significant experience in electrical design, troubleshooting, testing, repair, analysis, and Cisco and Juniper routers and switches. Critical thinker and adept at resolving complex network issues. Skilled at managing IT projects from planning through completion phases. Noted for creating databases for organizations which streamlined appointment setting processes, yielding a more efficient operational environment. Strong communication, documentation, and project execution expertise. Six Sigma Green Belt and Cisco Certified Professional Certifications.

TECHNICAL SKILLS

Windows XP, Windows 2000, Vista, Novell. VoIP Hardware - Routers-Switches-Hubs (Nortel’s Service Edge Router 5500 Switch, CISCO’S 7609, 3750, 2950, 2650, 2811, 2821 and Sun Netra T3-1 Switches for ADSL, Madd Routers). Redback’s SE-800, and JUNIPER'S 320, T640, T640-IPV6 MX960, MX960- VOIP, T1600, IPAG- TA5000 CIRCUITS, ATM TRUNKING, T-1, DS-3, OC-3, OC48, and OC-12 TRUNKS. Networking - TCP/IP, OSPF, BGP, and VLAN.

EXPERIENCE

T-Mobile, Atlanta GA 2019 2022

Network Operations Technician II

The NOC support the networks, platforms, applications and services by providing best in class monitoring, triage and communications coordination in support of all products and services for both internal and external customers while reinforcing the company goal to be the best most trusted provider in America

Analyzes network elements, applications, platforms, services and trends surrounding outages and maintenance activities and provides tactical direction on tool development and process improvement in order to improve reliability.

Produces post incident reports and communications to review outage activity and drive new process/existing process enforcement to reduce reoccurring events

Coordinates system maintenance and changes while minimizing customer impact and maximizing the productivity of company resources

AT&T, Atlanta, GA 2000 - 2019

Senior Specialist-Network Support, 2015 - 2019

Provide tech solutions and project management for provisioning, assurance, inventory, address qualification, local number portability apps, processes and practices. Participate in software development projects, including technical/business requirements and design, technical writing and Methods/Process.

Assist in coordination, evaluation and partnership with technical vendors, outside consultants and internal dotted line resources.

Barbara Patterson adu8pm@r.postjobfree.com Page Two

Part of a 24X7 staff delivering network tech support. Provide technical troubleshooting and leadership required to recover from most complex network problems. Identification of root cause, resolution, work arounds, testing of vendor/IT fixes or design changes.

As a Subject Matter Expert (SME) work closely with business partners to identify/quantify business issues associated with specific projects, develop/implement business strategy, and assist in setting strategic tech direction in support of customer facing organizations.

Review and approve proposed tech system designs.

Assist in providing leadership for projects, including collaborating with the client to develop business cases, defining business requirements and preparing detailed plans and schedules.

May lead cross- functional teams on specific issues and/or projects. May review and interpret technical documentation and vendor specs for inclusion/adaptation into database templates.

AT&T, Douglasville, GA

Electronic Technician, 2014 - 2015

Worked independently and with employees in testing, adjusting and/or repairing central office equipment and facilities used in providing network switching, trunking, to include telephone, program (audio), video, foreign central office and exchange service, high speed data, packet switching.

Reviewed and interpreted service, circuit diagrams, layout records, or other technical documents (i.e., WORD documents), and followed standard practices for provisioning special services, carrier, and message circuit orders. Reviewed and analyzed complex schematic drawings in performing work operations.

Installed and repaired equipment, including switches, routers, modems, and amplifiers.

Analyzed defects, tested, repaired and maintained telephone switching circuits and equipment in Company central offices, remote repeater locations, and administrative buildings. Made repairs to equipment and facilities indicated by trouble reports, routine tests and alarms.

Multimedia Technician, 2008 – 2014

Perform testing, analysis, and project coordination.

Collaborated with peers in installation, testing, and repairing equipment and facilities used in providing a high-quality switching network. ADSL equipment in call center environment.

Systems - Windows XP, Windows 2000, Vista, Novell. VoIP Hardware - Routers-Switches-Hubs (Nortel’s Service Edge Router 5500 Switch, CISCO’S 7609, 3750, 2950, 2650, 2811, 2821 and Sun Netra T3-1 Switches for ADSL). Redback’s SE-800, and JUNIPER'S 320, T640, T640-IPV6 MX960,MX960- VOIP,T1600, IPAG- TA5000 CIRCUITS, ATM TRUNKING, T-1, DS-3, OC-3, OC48, and OC-12 TRUNKS. Networking - TCP/IP, OSPF, BGP, and VLAN.

Project Manager, 2000 – 2008

Managed specific project areas, performing related metrics /supervisory activities.

Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines

Delegating tasks on the project to employees best positioned to complete them

Making effective decisions when presented with multiple options for how to progress with the project

Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy

Communicating with executives or the board to keep the project aligned with their goals

Performing quality control on the project throughout development to maintain the standards and risk management

Adjusting schedules and targets on the project as needs for the project change

ADDITIONAL RELEVANT EXPERIENCE

BC HARRIS PUBLISHING COMPANY, Data Specialist, Norfolk, VA

CAROLINA HEALTH CARE SYSTEM, Central Services Lead Technician, Roanoke, VA

EDUCATION / CERTIFICATIONS

Bachelor of Science Degree (BS), Management Technology,

Southern Polytechnic State University, Marietta, GA

Associate in Applied Science Degree (AS), Information Systems Technology,

Central Virginia Community College, Lynchburg, VA

Technician Certification, Purdue University

Cisco Network Associate Certification, Central Georgia Technical College

Cisco Certified Professional Certification, Advanced Technology Group

PMP PMN Network, AT&T Project Management Center

Six Sigma Green Belt Certification, AT&T Project Management Center

PROFESSIONAL AFFILIATIONS/MEMBERSHIPS

Association of Information Technology Professionals (AITP)

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