Customer Support Operations Officer
Resume:
Christopher S. Levack
Boerne, TX
adu8pf@r.postjobfree.com
linkedin.com/in/christopher-levack-831263139
PROFESSIONAL SUMMARY
Service-Focused and Performance-Oriented professional with solid background and experience in managing operations and delivering measurable solutions in a fast-paced environment. Competence in business analytics research, planning, execution, and maintenance. Adept at leading through collaboration, innovative thinking, and execution excellence. U.S. Army veteran with a strong ability to design and implement business plans from initial vision to final delivery.
QUALIFICATIONS
• Strategic Planning/Analysis
• Project/Program Management
• Contract Negotiations
• Remote/on-site/hybrid Leadership
• Team Building/Leadership
• Staff Training/Development
• Multi echelon Leadership
• Action plans/ KPI Analysis
• Change Management
• Employee Engagement
• Senior Leader Advisor
• Microsoft OS
WORK EXPERIENCE
Director of Human Resources: Gonzaba Medical Group, San Antonio, TX February 2022 – May 2022
●Oversaw daily personnel-related activities including orientation, compensation, compliance, and regulations for 865 employees.
● Prepared simple tactics contributing to 50% employee compliance improvement over 90 days
●Created and implemented a three-phased training program featuring new employee orientation, leadership, and development training for all managers and individual training with managers reducing the turnover rate from 29.3% to 12% in 90 days
●Revamped hiring process for recruiting and hiring managers featuring form for all managers and talent acquisition to use during interviews resulting in hiring 112 new staff. .
Director of and Operations: US Army, San Antonio, Texas September 2019- October 2021
● Senior Operations Officer and advisor for all Branches of Military Service regarding new service member enlistments for all of South Texas
● Initiated strategic direction and execution for the successful planning, staffing, and associate relations issues during Covid pandemic.. .
● Decreased employee turnover by 5% and enhanced employee work satisfaction by 87%in first year.
●Selected as Officer of Year for USMEPCOM with the best processing rates, highest employee satisfaction rates, and top applicant engagement rates.
Human Resources Manager, US Army, Hinesville, GA January 2018- September 2019
● Led up to 13 HR generalists and three executive administrative assistants supporting 11 companies with 1,525 employees.
● Developed and taught new hire orientation, staffing for success, managing for peak performance, and workplace harassment prevention training courses
● Created method to follow service member submissions to the HR department, improving completion rate from 54% to 96%.
●Guided unit with 1,476 soldiers to 95% fill rate, highest of 46 battalions in the division.
Logistics Manager, US Army, Fayetteville, NC August 2014-January 2018
●Spearheaded global distribution and delivery, staff management, and customer support work.
● Prepared and track a $1.6M+ annual fiscal budget.
●Planned logistics in U.S., Afghanistan, Iraq, and Africa for more than 368 personnel.
●Conducted $15M in contract negotiations with foreign nationals
Executive Officer, US Army, Fayetteville, NC September 2012-August 2014
●Managed $25M+ in unit equipment and educated, mentored, and supervised ten personnel. Arranged and guided all aspects of maintenance and supply programs.
● Led squadron of five companies and 545 troops to highest equipment readiness in the division, resulting in squadron selection as 911 forces for US Army.
●Chosen among 35 leaders for advising and assisting missions in Taji, Iraq, in 2015, improving equipment readiness from 68% to 96% in 6 months.
Prior U.S. Army experience as Combat Medic, Recruiter, Fort Hood, TX/Iraq
EDUCATION
Master of Science in Organizational Leadership with Human Resources Management and Change Management Focus, Norwich University, Northfield, VT, 2018, GPA 3.91
Bachelor of Science in Business Administration and Management, Columbia Southern University, Orange Beach, AL, 2010 GPA 3.84
Certifications/ Training
Human Resources for Professionals, 2019-2021; Equal Opportunity/Sexual Harassment Course, 2012/Re Certified until 2021; Advanced Microsoft Office, 2018; Adjutant Generals Captains Career Course, 2017; Cavalry Leaders Course, 2016; Maneuver Captains Career Course, 2016; Master Resilience Instructor, US Army, 2016;Certified Strategic Planning for Senior Leadership, US Army, 2016; Contract Mangers Course, 2014;Logistics Management Course, 2014; Operations Officer Course, 2012; A, Armor and Calvary Basic Officers Course, 2012; Army Reconnaissance School, 2012; Army Long Range Reconnaissance School, 2012;Officer Candidate School, 2011; First Sergeant Academy, 2010; Senior Leaders Course, 2008; Station Commanders Course, 2008;Advanced Leaders Course, 2006; Army Recruiter School, 2005;Warrior Leaders Course, 2002; Basic Leaders Course, 2002
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