Customer Service Marketing Director

Linda Spencer

214-***-**** adu8nh@r.postjobfree.com

Healthcare Executive

Business Development, Budget Preparation, Client Relations, Contract Negotiations, ICU, Cardiac Cath Lab, Acute Rehab, LTAC, Wound Care, Hospice, Home Health Care, Corporate Communications, Customer Service, Event Planning, Expense Control, Facility Management, Financial Management & Forecasting, Interviewing, Marketing Analysis, Operations, Process Improvement, Product Marketing, Project Management, Proposal Preparation, Public Relations, Quality Control, Recruiting, Regulation Compliance, Sale Forecasting, Start-Ups, Strategic Planning, Team Facilitation, Territory Development,

Professional Experience

Job Net America Staffing

Dallas, Texas Nov. 2015-

Director of Business Development / Marketing

Served as the Liaison between Baylor Scott and White Clinics in the DFW area and Job Net America Staffing. Responded to the open staffing needs at the clinic sites and ensured Directors that any needs were met on a timely manner. Established excellent relationships with the Directors of Operations and Clinic Managers. Established new contracts, Visits to all locations to promote community awareness of services. Developed correspondence letters, Training / education with future staffing employees and processed paperwork and credentialing, etc.

Esteem Hospice.

Dallas, Texas July 2012- Jan. 2014

Executive Director of Business Development

Strategic Planning / Marketing Analysis / Forecasting

Established 24 new Facility Contracts

Implemented hiring 2 new Medical Directors

Hired and trained Marketing Liaisons

Established and Directed Territory Development & assignments

Set Up In-Service Luncheons with local Hospital Case Management Departments

Dallas Regional Medical Center

Mesquite, Texas 2011-May 2012

Program Director, Wound Care and Hyperbaric Center

Day to day program operations, budgeting, revenue and cost management and reimbursement.

Quality, Performance Improvement, Extensive Marketing and HR management

Business Development, Community Education on services

Natividad Medical Center Hospital

Salinas, California. 2010 – 2011.

Program Director, Level 3

Directed all operations of rehabilitation program.

Coordinated program activities to ensure achievement of hospital goals.

Met budget expectations and exceeded census development by 20%.

Contributed to program development, quality improvement, and productivity.

Carried out all responsibilities in accordance with state regulations and ensured regulatory compliance.

Marketed rehabilitation services to local hospitals. Recruiting

Selected Accomplishments

Met budget with $210.911 contribution.

Exceeded inpatient and outpatient census development goals by 20%.

Increased patient satisfaction from 82% to 97%.

Decreased FTE from 2.9 to 2.7 on therapy staffing through productivity improvements.

Improved accuracy rates through chart audits of all documentation

Improved compliance with CMS rule, reimbursement, CMI, FIMs, LOS, and transfer reduction.

Medical Center of McKinney Hospital

McKinney Texas. 2006 – 2010.

Program Director, Rehabilitation

Directed all rehabilitation program operations.

Coordinated program activities to ensure achievement of hospital goals.

Contributed to program development, quality improvement, and productivity.

Carried out all responsibilities in accordance with state regulations and assured regulatory compliance.

Managed marketing and budget, pre-authorized insurance cases.

Select Specialty LTAC Hospital

Dallas, Texas. 2004 – 2005.

Director of Provider Relations

Directed overall business development strategy, census, and planning of community medical education efforts for hospital.

Hired and trained clinical liaisons with extensive marketing.

Directed admissions department.

Negotiated rates with insurance companies and pre-authorized all insurance cases.

Operation review reports, market and competitive analysis and referral analysis.

Increased Census

Mariner Health North Dallas Rehabilitation

Dallas, Texas 1998-2003

Nurse Liaison/ Sr. Marketing Director

Negotiated contracts with insurance companies.

Performed marketing for acute rehabilitation facility with 32 beds and skilled / long term facility holding 156 beds to surrounding hospitals.

Performed patient evaluations on all referrals.

Gave CEU luncheons in rehabilitation hospital which built excellent relationships with local social workers, case managers, and physicians.

Completed yearly competitive surveys and market analysis.

Selected Accomplishments

Exceeded expectations for census development by 34%.

Increased insurance contracts by 25%.

Life Care Centers of America

Longhorn Division, Bedford, Texas 1996-1998

Regional Marketing & Managed Care Contracting (24 Facilities)

Negotiated contracts at both Facility and Regional level,

Hired and Trained Marketing Directors, Set Territories and Marketing Plans,

Assisted Divisional V.P with new facility openings.

National Employment Network

Corpus Christi, Texas. 1993-1996

Medical Recruiter

Established contracts with local hospitals in need of medical staff.

Placed physicians, nurses, and administrative staff and provided resume services.

Hired and trained employees.

HIPAA / FIMS / FEMA / CPR / BLS

Education and Professional Certifications

B.S. Oregon State University

Corvallis, Oregon.

M.S.N. Walla Walla University

Portland, Oregon

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