Education

Capella University MS Leadership for Higher Education December 2011

Charter Oak State College BS Business Management/Human Resources July 2006

Professional Experience

Student Services Analyst Phoenix College 09/18-11/22

■Provided academic advising to a caseload of students, primarily in the field of interest of Health Sciences and STEM; Serve as the primary liaison with Nursing, Health Information Technology, Medical Lab Science, Massage Therapy, and Dental Hygiene

■Provided 1:1 and group advising – on-boarding, guidance on career advising, goal setting, decision making, degree and certificate options, course selection, transfer pathways, registration, and academic progress towards certificate/degree

■Experience applying positive psychology approaches, theories and competencies during advising sessions, i.e., Developmental advising using O’Banion four steps 1. Exploration of life goals, 2. Program choice, 3. Course choice, and 4. Scheduling of classes. Prescriptive advising for the health programs due to the health programs requiring specific academic courses. I use Crooksten, who describes the advisor/ advisee relationship is based on the authority and knowledge of the advisor to assist the students’ immediate questions/concerns about academic progress and applying for the health programs

■Worked collaboratively and collegially with academic units and student services throughout the Maricopa Community Colleges

Nursing Liaison Phoenix College 10/17-Present

■Worked independently, with minimal supervision to coordinate workflow of:

o

oNursing program applications

oStudent advising needs

oRequest for curriculum substitutions

oInformation presentation and sessions

■

■Researched, recommended and disseminated information to students on career pathways for nurses (e.g., Nurse Practitioner, Certified Nursing Midwife, Nurse Educator, and Nurse Informatics)

■Advised nursing students on highly complex requirements for admissions to the Concurrent Enrollment Program with seven universities partner, Grand Canyon, Franklin Pierce, NAU, Ottawa, ASU, University of New Mexico and Upper Iowa University, each with unique courses and GPA requirements for admission placement

■Analyzed external transcripts/supporting documents and use specialized knowledge of nursing admission criteria to determine how nursing coursework from other institutions applies to student admission/program/eligibility for Advance Placement and Concurrent Enrollment Program

■Used professional judgement to resolve escalated grievances related to the nursing application process

■Audit of all PC nursing students towards graduation; prepare reports for Admission & Records Department, Nursing Department Chair; initiate communication with students who are missing courses or off track for on time graduation

■Utilized case management regarding the nursing students progress for blocks 1 thru 4

■Developed standardized processes and training for advising team regarding all Maricopa Nursing pathways as well as Concurrent Enrollment Nursing partnerships

■Trained all Nursing Faculty, Generalist Academic Advisors on nursing program requirements and policy changes

■Identified need for and implement development of videos, presentations, Canvas courses, and outreach programs for current and prospective nursing students

E-Academic Advisor Phoenix College 01/13-Present

■Advised new, continuing, and prospective students on admissions, courses, and program requirements, registration procedures, availability of financial assistance and other support services, and a variety of general college information via chat, phone and e-mail

■Educated students on the admissions process which entailed interpreting the assessment testing scores for developing an Educational Plan in person, on the phone and e-mail

■Advised process of having transcripts evaluated, established rapport and cooperative working relationships with students, co-workers, program directors and faculty from diverse backgrounds and cultures individually and in groups

■Proficient in all student information systems i.e., PeopleSoft, CRM, TES, HCM, Q-less, SightMax, Advising notes, What-If Report and the MCCCD Nursing and Dental Hygiene Tracking/Placement system. Regularly use internet sites related to Academic Advising

■Knowledgeable in advising on the AZTransfer process, MAPPS programs, and related University transfer programs

■Developed informational materials and presentation which increased enrollment; organized workflow and maintained accurate records; communicated effectively orally and in writing

■Served on several search committees for new employees

■Nursing Advisor for CEP, Mid-Point and RN-BSN for all University transfer programs

Reassignment/Testing Tech/GED Examiner Phoenix College 05/12-12/12

■Coordinated, trained and directed the work of the Testing Center Staff

■Accountable for entering students in Access

■Accomplished in monitoring and keeping track of Instructor make-up exams

■Designated timekeeper for payroll of Testing Staff

■Prepared a variety of statistical reports using Excel

Testing Tech/GED Examiner Gateway Community College 10/06-10/11

■Interim Office Coordinator

■Acted as the evening manager

■GED Examiner

■Participated in hiring, discipline and termination of work study employees

■Planned, organized, and assigned the work duties of staff

■Maintained student records; uploaded and verified accuracy of scoring information electronically

■Responsible for monitoring and ordering test units using CFS for Accuplacer, HESI A2, and HESI PN

■Supported and synchronized with Disability, Dual Enrollment and Recruitment to provide testing services on and off campus

■Responsible for the security of all confidential information materials housed within the Testing Center

Presentations, Trainings & Special Projects

Nursing Information Sessions-Phoenix College Nursing Students

Concurrent Enrollment Information Sessions-Phoenix College BSN and MSN pathways

College Success “Importance of the Academic Advisor”–Phoenix College CPD150 and AAA115 classes

Bear Trax, New Student Orientations – Phoenix College

New Advising Training Manual

University Transfer pathways

References

Meredith Warner District Director, ISS District Office 480-***-****

Dr. Terinika Thomas- Brogan HIT, Program Director Phoenix College 602-***-****

Rita Perry Dental Assisting, Director Phoenix College 602-***-****

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