CHRISTINA

LOVVORN

adu8mv@r.postjobfree.com

931-***-****

Lewisburg, TN 37091

Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Empathetic Peer Support Specialist with proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experience.

PROFESSIONAL SUMMARY

Self-employeed - Cleaning Professional

Lewisburg, TN • 01/2013 - Current

Belfast Market - Cashier

Belfast, TN • 08/2022 - 12/2022

Shady Lawn Truck Stop - Server Shift Leader

Elkton, TN • 10/2013 - 04/2015

Tennessean Truck Stop - Server Shift Leader

WORK HISTORY

Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.

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Identified repair needs and major maintenance concerns, and escalated issues to home/business owner.

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• Promoted building security by locking doors before exiting job Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.

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• Scheduling times to continue services

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

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• Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs.

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• Restocked and organized merchandise

Worked closely with shift manager to solve problems and handle customer concerns.

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Served high quantities of customers bringing in sales of $8,000+ per shift.

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Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.

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Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.

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Created incentive-based performance tracking systems to encourage positive and energetic service execution.

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SKILLS

• Customer Service

• Self-motivated professional

• Microsoft Office

• Active Listening

• Leadership

Organization and Time

Management

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• Shipment Procedures

• Inventory Stocking

• Weight and Measurement

• Flexible and Adaptable

• Conflict Resolution

Department of Human Services

Tenneessee • 12/2022

No Degree: Certified Peer Recovery

Specialist

Columbia State Community College

Lewisburg, TN • 2009

GED

EDUCATION

Cornersville, TN • 05/2009 - 09/2013

Marshall County Title And Escrow - Receptionist

Lewisburg, TN • 09/2008 - 11/2008

Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.

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Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.

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• Cultivated warm relationships with regular customers. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

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Oversaw daily operations of service team, delegated tasks, and trained new staff.

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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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Kept reception area clean and neat to give visitors positive first impression.

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Confirmed appointments, communicated with clients and updated client records.

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Provided clerical support to company employees by copying, faxing and filing documents.

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• Managed multiple tasks and met time-sensitive deadlines.

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