Marie A. Lee

**** ******** ** *******, ** ***** 504-***-****

adu8mp@r.postjobfree.com

Objective

To work in an environment that will utilize my work experience, and my ability to work independently to complete whatever tasks required.

Summary of Qualifications

Comprehensive experience in office administration with significant focus on compiling data relevant to social service programs; enthusiastic, motivated, results-oriented dependable and a trustworthy team player.

Professional Experience

Bus Driver:

First Student – First Student School bus company Harvey, LA 04/12/2013 to 11/14/2014

Safely operate the school bus

Transport children to and from School

Truck Driver:

Truck Driver – Schneider International Dallas, TX 10/28/2012 to 11/28/2012

Case Manager/Call Center:

Case Manager/Call Center-RHD/HPRP-Metairie, LA 06/01/2010 to 10/15/2012

Respond to all calls from the general public and other service providers via a specifically designated business phone line.

Telephone assessment and triage

Determination of initial HPRP eligibility

Linkage of caller to the appropriate HPRP service provider while avoiding duplication of services and assisting with service coordination.

Coordination of payment requests to Jefferson Parish Office of Community Development

2. Provide general social services to RHD consumers including case management, housing location, and housing stabilization, as well as to consumers who are homeless or at risk of homelessness and have been referred to receive assistance through HPRP by the RHD Jefferson Parish Homeless Outreach Program. These services include:

Screening & Assessment:

oInterviewing consumers to verify eligibility for either Homeless Prevention or Rapid Re-Housing funds

Housing Coordinator:

Resources for Human Development/ACT-Harvey, LA 04/27/2009 to 06/01/2010

Ensure compliance with all contractual requirements for the Shelter plus Care component of the ACT Program.

Ensure compliance with all federal and state regulations for the Shelter plus Care component of the ACT Program.

Maintain a working relationship with the Shelter plus Care contract Administrator at Unity, collaborating with the unit director as needed.

Actively participate with service coordinator, planning meetings relevant to Consumers who are homeless, as well as Shelter plus Care, Unity or other applicable community based agencies.

Complete and submit monthly, quarterly and APR reports as outlined in contractual agreement with Unity.

Maintain accurate and up-to-date documentation on each consumer utilizing a Shelter plus care slot.

Maintain accurate and up-to-date Shelter plus Care fiscal records, such as W-9’s, landlord invoices, rent checks, staff service hours for match requirements, etc. Ensure that staff “billable service hours” are sufficient to cover the required shelter plus care match for each consumer served in the shelter plus care component of the ACT Program.

Develop and maintain relationships with landlords of ACT consumers. Be available to landlords and respond quickly to all concerns by landlords regarding ACT consumers in order to eliminate the need for eviction, code, or legal problems.

Develop and maintain relationships with family members, neighbors, or other natural supports that can support the ACT consumers in maintaining their housing and reduce the need for eviction.

Other duties as assigned by the Unit Director.

Residential Counselor: (ADL) 10/2007 to 5/2008

Resources for Human Development-PATHWAYS-Harvey, LA

Support consumers in maintaining their daily schedule

Assist consumers with improving their money management skills

Document log during and at end of shift to communicate any pertinent information to on-coming staff persons

Designed treatment plans

Provide documented milieu observations of consumers interactions with peers, observing them in their daily quarters while assisting with living skills, and observing consumers in social settings

Provide updates while collaborating with clinical staff during clinical case consultation, Treatment planning, Update meetings and clinical supervision

Tax Associate: 11/2006 to 04/30/2011

H&R Block Tax-Marrero, LA

Responsible for: Current tax updates and tax return preparation

Administrative Assistant:

Resources for Human Development-MCS/ACT Metairie, LA 10/2005 to 12/2007

Responsible for: Managing RHDLA, MCS/ACT Administrative office. Providing necessary training in the area of fiscal needs and responsibilities

Hire new personal and payroll for nine units at MCS/ACT

Process all new hire paperwork, including payroll and benefits enrollment

Enroll all new employees into medical, dental, disability and life insurances

Resolve billing issues, maintain personnel files, review and supervise work by assistant administrative assistant, handle all fiscal concerns and complaints, etc

Set up all monthly meetings, administrative meeting, and clinical training seminars

Set up all program locations for annual benefit open enrollment

Administrative assistant:

Resources for Human Development Inc.-Family House LA 7/03 to 10/05

Answer phones, maintain filing system, process payroll, travel reimbursements, resolve billing issues, process check requisitions for bill payments, orient and process paperwork for all new hires, order supplies and equipment, request advance monies and reconcile money requested each month, maintain internal money tracking system, handle all fiscal concerns and complaints, etc

Residential Counselor (ADL):

Resources for Human Development- Family House LA Harvey, LA 1/01 to 7/03

Weekend Counselor/Van Driver

Resources for Human Development Inc.-Family House LA Harvey, LA 8/00 to 7/01

Monitor consumers during daily chores, meal preparation and at medication time

Transport/Pick up consumers from doctors appointments, grocery shopping, and to outside meetings

NA, AA, CA.

EDUCATION

Coastal Truck Driving College, Hammond, LA

Diploma: Truck Driver Training - 2012

Delgado Community College, Gretna, LA 70056

Certificate of completion: MicroSoft Office - 2008

H&R Block Tax School Terrytown, LA 70056

Certificate of completion: Tax theory and return preparation - 2006

Philips Jr. College, Marrero, LA 70072

Various courses, including computer science and business management - 2000

Delta Business School, Gretna, LA 70056

Certificate of completion: Clerk Typist certificate - 1988

Honors:

Deans List and national Deans List.

References are available upon request.

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