Ramona Chávez

Oakland, CA M: 925-***-**** adu8ma@r.postjobfree.com linkedin.com/in/ramonachavez

LEADERSHIP AND INTEGRITY

A highly motivated and results-driven executive with over 15 years of experience in operations management, team leadership, and strategic planning. Proven track record of optimizing organizational structures, streamlining processes, and implementing cost-saving measures to increase efficiency and productivity. Adept at developing and executing effective business strategies that align with the company's mission and vision. Committed to fostering a positive and inclusive work culture that supports growth and development for all team members. A decorated Air Force officer passionate about elevating performance, and who consistently exceeds business objectives.

AREAS of EXPERTISE

Operations Management

Program Management

Performance Improvement

Client Relationships

Cross-functional Collaboration

International Business

Risk Management

Change Management

Fortune 500 & start-up

EXPERIENCE

MassMutual Northern California September 2021 – May 2022

Chief Operations Officer

Collaborated with the CEO to formulate a long-term vision and set critical strategic growth objectives with a focus on streamlining operations and expanding the organization. Ensured the company had a clear vision, direction, strategy, and effective leadership and management to drive growth and secure financial stability and operational efficiency through the implementation of proper operational controls and procedures, and the use of technology.

Crafted actionable business plans that aligned seamlessly with the company's mission, vision, budget, and strategic growth targets.

Assumed leadership across all internal functions, including Customer Service, Technical Support, Marketing, Recruitment, Contracting, and Licensing.

Streamlined work processes and protocols, defining clear responsibilities and ownership, to optimize the organization's structure and support departments.

Implemented metrics to monitor progress across teams, anticipate potential challenges, and ensure accurate forecasting of business performance, leading to the achievement of global quarterly and annual revenue goals.

Fostered a culture of collaboration, transparency, and entrepreneurship that encouraged performance improvement, inclusivity, and growth and development for all team members.

Mortgage Cadence July 2019 – September 2020

EVP, Client Programs

Led the implementation of a new software platform, focusing on driving adoption and ensuring a positive client experience. Developed a comprehensive strategy and oversaw the performance of client-supporting teams.

•Streamlined the client adoption process by creating a client enablement program that outlined roadmaps, timelines, and resource planning.

•Boosted client satisfaction through executive meetings and clear definition of expectations and business outcomes.

•Analyzed data and client feedback to prioritize and implement high-ROI operational initiatives, tracking progress through key metrics.

•Reduced time to execution for software upgrade by 50% through thorough discovery, risk assessment, and client education.

•Improved cross-functional collaboration and execution of software rollout through cohesive planning and communication.

•Elevated Client confidence with thoughtful, coordinated messaging across organizations

TWILIO August 2018 – June 2019

Director

Built Go-To-Market (GTM) program management center of excellence supporting GTM initiatives across 44 workstreams chartered to build a $1B pipeline.

Accelerated market growth with vision and support across dynamic and independent cross-functional teams; driving plan to execution on multiple GTM initiatives

Drove efficiencies from program design to execution to ensure cross-functional alignment with event planning and branding

Informatica, Inc. May 2015 – January 2017

Director, Partner Enablement

Partnered with global Sales team to develop a strategic partner program and to double software bookings to $32M.

Broadened partner capabilities and skills by operationalizing strategic program requirements and instituting governance across plans, processes, and priorities for indirect sales.

Elevated the incremental value of the Partner ecosystem and business value for Informatica by teaming with systems integrators and resellers to drive value proposition and partner differentiation

Increased product utilization, growing revenue with the partnership across sales and partners through the transformation from product-centric to partner-centric.

TAPROOT FOUNDATION 2014

Account Director

Deliver pro bono executive services to non-profits. Led team in strategic planning process as well as industry and market analysis, new initiatives, investment and resource allocation studies, and potential business partnerships.

Cisco Systems August 2006 – July 2013

Sales Operations

Drove executive buy-in across top-tier VARs, Distributors and Direct Sales resulting in 100% adoption of new business models with new terms and conditions. Cemented productive alliances representing $1B+ with newly launched international subsidiaries.

Successfully transitioned 1K customers to a new operations platform through strategy development and execution from the creation of business cases to post-implementation support.

Program Manager, Channel Programs (2006 - 2009) Created Cisco channel certifications, specializations, and authorized technology programs (ATPs) for resale, outsourcing, and managed services programs known as the best in networking industry.

Insight Educational Consulting (IEC) August 2005 – May 2006

Program Manager

Advanced e-learning initiatives for Cisco Systems through rollout of the company’s biggest startup project. Administered several programs as part of Cisco’s Lifecycle services. Led projects, including resources and timetables.

AT&T February 2001 – October 2004

Service Delivery Director

Led Lifecycle Management (LCM) Team responsible for maintaining, managing and optimizing voice and data networks for Sun Microsystems. Achieved strong results in total revenue, Yr/Yr growth from $47 Mil. to $57 Mil. Led team in exceeding all critical Service Level Agreements. All achieved in a year in which the Client’s business contracted 30%. Instrumental in AT&T Solutions success in developing complex projects from design, bid, & through implementation resulting in high customer satisfaction. Secured $1.5M in supplemental revenue.

CALIFORNIA AIR NATIONAL GUARD & U.S. AIR FORCE RESERVES 1993 - 2009

Decorated Air Force officer experienced at rapid response, wartime planning, and tactical communications. Achieved multiple awards/medals in such roles as Operations Chief, Network Operations Security Center (NOSC) Officer in Charge, Base Systems Flight Commander, Kosovo Air Operation, and Commander - Butte County Wildfires ANG Support

ADDITIONAL INFORMATION

BA Communications, University of California, San Diego

Board of Director member for the Military Officers Association of America, Alameda County.

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