Eusebia Mai-Lynn Rivera

Vallejo, CA

adu8m2@r.postjobfree.com

+1-707-***-****

Authorized to work in the US for any employer

Work Experience

Data Entry Specialist 1 (remote)

Dysis bank of the west - Vallejo, CA

August 2022 to Present

I am a data entry specialist 1 my job is to take calls from potential customers who are wanting to apply for an RV or Marine Loan. My duties are to take calls and answer all potential customers questions about information on getting a loan. I also let the customers know the status of their loan and email sales reps on customers loan. Also transfer calls to the correct department. Notes applications and do applications over the phone with customers.

Member Service Representative

Resort com international - Las Vegas, NV

September 2021 to Present

Work in a call center environment, taking calls for members who own time shares in Mexico. Book members reservations for there vacations, also take members payments for their loan and maintenance fee. Deal with issues of reservations and with billing. Amazon Warehouse Associate

Amazon

November 2020 to May 2021

Warehouse Return processor

Worked in returns, inspected customers return items. Customer Service/Technical Support

Alorica - Fresno, CA

March 2016 to August 2019

Worked in in call center for cell phone company as a customer service/Technical support agent. Took in coming calls from customers regarding their cell phone account. Took payments, inquired information to customer about the bill balance also did trouble shooting on customer’s device when customer had phone issues. Did phone activations and etc

Customer Service Representative/Call Center

CallSocket - Vallejo, CA

September 2013 to August 2015

Worked in a call center environment taking inbound/outbound calls from customers about the walk in bathtub. Made appointments for customers for a consultation in home. Customer Service Representative/Call Center

Walk in bathtub Co. - Richmond, CA

September 2012 to August 2015

Customer service representative/Technical support agent. Worked in inbound/outbound call center taking and placing calls to customers for a consultation appointment on the walk in bathtub co. Education

High school diploma or GED

Vallejo High School - Vallejo, CA

September 1995

Skills

• Technical Support

• Troubleshooting

• Computer Networking

• Desktop Support

• Software Troubleshooting

• Help Desk

• Network Support

• Microsoft Windows

• Active Directory

• VPN

• DHCP

• Customer service

• Purchasing

• Microsoft Windows Server

Assessments

Customer Service — Completed

November 2020

Identifying and resolving common customer issues

Full results: Completed

Medical Receptionist Skills — Familiar

November 2020

Managing physician schedules and maintaining accurate patient records Full results: Familiar

Technical Support — Completed

November 2020

Performing software, hardware, and network operations Full results: Completed

Customer Focus & Orientation — Highly Proficient

November 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call Center Customer Service — Proficient

November 2020

Applying customer service skills in a call center setting Full results: Proficient

Customer Focus & Orientation — Highly Proficient

November 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Written Communication — Completed

November 2020

Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed

Customer Service — Completed

November 2020

Identifying and resolving common customer issues

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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