Sandeep Verma

*** *********** ******, *****, *********, UB4 OBW

Tele: 020*-***-**** / Mobile: 075**-******

Email: adu8l6@r.postjobfree.com

Non-Smoker / Driver Owner – Clean Licence

Professional Profile

Extensive experience gained within the security and baggage handling sectors

Customer relations, understand the need for confidentiality and discretion at all times

Able to remain calm and patient when dealing with irate customers and difficult situations

Problem solver, using my listening skills, I can assess situations quickly and act appropriately

Can follow and carry out precise instructions

Able to communicate, co ordinate and work effectively as part of a team and positively contribute towards team achievements

Capable of working on my own initiative

Enjoys communicating and interacting with the general public

Extensive experience of liaising with people from a multi-cultural background, ensuring their needs are met with an understanding approach

Tri Lingual: English, Hindi and Punjabi

Enjoy learning new skills and approaches changes with a positive attitude

Solid working knowledge of Health and Safety procedures

Solid geographical knowledge issues

Physically fit and able

Areas of Expertise

Customer focused

Organised

Health and Safety

Team Player

Good eye for detail

Multi Lingual

Health and Safety

Distribution

Career Profile

Apr 2016 – Nov 2020 Babcock International Group, Heathrow Airport

Part Time MIT Baggage Assistant – Critical Services Business Unit

To provide all necessary and required baggage sortation services to ensure departing baggage is loaded on the correct flight, and arriving baggage is reconciled with passengers in a timely manner

Load and unload passenger luggage and air cargo, bulk and/or containers/pallets, onto carts and the airport belt system

Load and unload wheelchairs, sports equipment, child strollers and deliver to designated location

Provide special handling of luggage/cargo as directed

Deliver passenger luggage to claim area and unload onto conveyor system

Operate ground support equipment, belt loaders, container loaders, baggage tugs, baggage carts, cargo dollies and other equipment as required

Collect and load mail, live animals, wheelchairs and child strollers onto aircraft

Report all equipment malfunctions to the appropriate supervisor/manager

Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements

Comply with Babcock Standard Operating Procedures (SOP's)

Maintain the highest standards of safety and security at all times

Ad hoc duties as assigned

Report directly to Field Operative Duty Manager

Reason for leaving: Redundancy

Jul 1989 – Jul 2014 Royal Mail

Operational Postal Grade

Sorting postal items; packages, parcels and letters by hand into appropriate compartments of sorting frame

Ensure machinery is in full working order, as this is an automated process

Bagging and labelling mail to specific destinations

Moving mail around the office between conveyor belts as required

Loading trolleys with mail

Loading and unloading wheeled containers from vehicles to the dispatch areas

May 1989 – Jul 1989 Reliance Security Services Ltd

Security Guard

Guarded the Heathrow Control Tower

Responsible for the safety and welfare of staff members

Protected staff from physical and verbal abuse in a calm and efficient manner

When required contact police, ambulance and fire services for emergencies, passing on relevant information pertaining to the incident

Protect premises by patrolling designated areas

Wrote up incidents in the report book

Assisted with staff searches

Checked passes of staff

Completed hand over to other security guards once shift had been completed

Sept 1988 – Jan 1989 Guardwell Security Services Ltd

Security Officer

Responsible for the safety and welfare of staff members

Protected staff from physical and verbal abuse

Contacted police, ambulance and fire services for emergencies, passed on relevant information

Protected premises by patrolling designated areas

Reported any problems to management

Wrote up incidents in the report book

Assisted with staff searches. Including checking staff passes

Completed hand over to other security guards once my shift had been completed

Education and Training

Oct 1999 Royal Mail

Completed Foundation & Advanced TPM Twickenham LSM area

Completed Foundation & Advanced TPM Twickenham CFC area

1984 – 1986 Southall College of Technology, Southall, Middlesex

Foundation Course Engineering

1979 – 1984 Barnhill School, Hayes, Middlesex

O Levels

Art Design & Craft English Language Mathematics

Hobbies

Active interest in gardening, swimming and reading

Reference

Available on request

Contact this candidate