Customer Service Store Manager
Resume:
adu8l2@r.postjobfree.com
KIMBERLYN HARRISON
BUSINESS OPERATIONS LEADER
Clarksville, TN
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Key Accomplishments:
Successfully increased sales goals across multiple departments with an average ranging from 10%-30%.
Serves as the leader and point of contact for safety training and compliance standards.
Recognized as a strong and ef cient leader among my peers and leadership teams for my consistent dedication and daily ethical standards. Ensures ef cient general operations of the Branch and drives customer satisfaction and projected bottom line pro ts.
Maximizes all sales opportunities by ensuring high levels of customer service by ensuring proper scheduling of the workforce while meeting budgetary guidelines.
Reviews nancial and operational reports and takes necessary actions based on report ndings.
Maintains company standards by ensuring employees are aware of company expectations and that they are properly trained and are held accountable for their actions.
Ensures compliance with established policies and procedures including but not limited to safety (HACCP, OSHA) personnel, security, pest control and shrink control.
Directs subordinates to ensure timely and accurate management of all warehouse operations including safety, sanitation, shelf labels, inventory, merchandising, receiving, stocking, stacking position, order pulling, shipping and in store customer service.
De nes the service standards and the operational mission of the branch, communicates it to the employees and monitors activities in order to meet the goals of the branch.
Manages selection, annual performance appraisals, and professional development of all management level personnel.
Directly supervises and manages department managers. Coaches' managers on employee relation issues such as new hires, transfers, promotions, demotions and any disciplinary action including termination. Maintains communication with the Corporate Of ces to ensure compliance with company policies and procedures as well as state and federal laws and regulations.
Reviews inventory on a regular basis to ensure that the inventory is correct, and the products are in-house.
Key Accomplishments:
Effectively manages 100+ accounts simultaneously while maintaining outstanding customer satisfaction ratings.
Consistently meets performance goals or milestones in accuracy, volume, and delivery.
Increased customer base by 50% during the year of 2018 by adding 10 additional drivers in the local community.
Safely transports goods to and from speci ed locations according to company delivery schedules for residential and business customers. Creates and develops community networks of resources for local residents that include food assistance, childcare, employment opportunities, and emergency housing providers.
Serves as the primary link between staff and leadership to ensure understanding of company goals, objectives, and opportunities for improvement. Provides personalized shopping experiences for customers such as advising them on popular trends and product information.
WORK EXPERIENCE
Assistant Branch Manager 03/2022 Present
Restaurant Depot Nashville, TN
Operations Manager 03/2015 Present
Community Delivery Ann Arbor, MI
Accomplished and polished
business professional with over 20
years of experience in managing high
volume retail stores and businesses.
Dedicated to continuous process
improvement in the face of rapidly
evolving and changing markets. Able
to quickly understand complex
concepts, solve problems, and turn
ideas into logical strategies. Solid
background in providing outstanding
service standards while building
strong and dependable teams.
Recognized as an excellent
relationship builder who is able to
ne tune solutions that exceed
organizational objectives.
SUMMARY OF
QUALIFICATIONS
Human Resource Management
Policies
Recruitment & Hiring Practices
Training & Development
Strategic Planning
Payroll Administration
Pro t & Loss Accountability
Talent Optimization
Vendor Negotiations
Performance Management &
Coaching
Customer Retention
Financial Reporting & Tracking
AREAS OF EXPERTISE
Cleary University, Bachelor of Arts,
Business - 2015
Health Coach Institute
Mentor, Life, & Health Coach - 2021
EDUCATION
POS Software Expert
Microsoft Word, Excel, PowerPoint,
Access, Outlook
Google Suites
TECHNOLOGICAL
PROFICIENCES
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Assists seniors with transportation services for all occasions to include doctor's appointments, grocery stores visits, retail stores and/or family events. Completes vehicle inspections and complies with all safe work practices, policies and processes.
Key Accomplishments:
Maintains service commitment by enforcing standards, identifying trends, and recommending system improvements that lead to increased sale volumes. Generates weekly staf ng-recruiting reports for Region Manager and Corporate Human Resource Leaders that assists with reducing staf ng needs. Created monthly employee recognition program that recognizes and rewards outstanding leadership and service quality standards. Improves the quality of store customer service by analyzing and redesigning processes and implementing changes based upon monthly and quarterly reports.
Develops leaders and empowers employees to make strategic and executive problem-solving decisions that create win-win outcomes. Conducts store inventory counts and cash audits according to guidelines. Manages teams by driving projects and tasks to completion through effective prioritization, work planning, resource allocation, and cross-functional collaboration.
Identi es cost-saving opportunities and potential process improvements. Oversees and manages the achievement of store payroll budgets and total loss. Trains, schedules, and coaches all new and current store associates to ensure that store positions are staffed for appropriately handling customer needs. Monitors store transactions and provides coaching-training support that is centered around food preparation and operational procedures. Conducted dynamic and meaningful training workshops on relationship building and product knowledge that increased productivity standards by 40%.
Maintained proper signage and price changes with 98% accuracy. Point person for the monthly status meetings on assigned accounts (including top management, sales, customer service and supply chain). Executed all aspects of promotional and sale set-up including presentation, lettering and pricing.
Replenished merchandise to ensure displays were stocked, functional and aesthetically pleasing.
Set planograms for store using speci ed documentation, signage and graphics. Maintained brand integrity and standards in all areas of visual display. Received and processed shipment of merchandise weekly and adhered to auditing requirements.
Ensured accuracy of pricing by performing daily and weekly audits. Maintained and reviewed nal product assortment details to ensure accuracy and integrity of information.
Regional Store Manager (2006, 2008, 2010).
Recognized and awarded for effectively lowering staff turnover rates (2006, 2007, 2008).
Increased sales growth by $700,000 in (2007) and $925,000 in (2008). Managed the operation of the store to maximize sales/budgeting sales, margin, labor and pro tability.
Analyzed the P&L reports while upholding the preparation and accountability of the physical inventory, and the proper procedure of cash and bank depository Interviewed, hired, and developed future associates by providing performance feedback and implementing the mindset of driving sales. Developed and maintained schedules for employees and ensured that promotions were centered around holiday sales and other cycles. Maintained proper inventory levels, ensure stocking, implement purchasing plans and maintaining contact with suppliers to ensure maximum ef ciency in meeting sales goals.
Store Manager 11/2018 06/2021
Speedway LLC Clarksville, MI
Merchandising Specialist 11/2017 12/2019
Home Depot Inc. Ypsilanti, MI
Store Manager 10/1998 06/2015
Rite Aid Corporation Ann Arbor, MI
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