Jamee M. Avii

619-***-**** (cell)

Email: adu8kq@r.postjobfree.com

OBJECTIVE: To obtain and maintain a position for an established organization where my experience and knowledge can be fully utilized with opportunities for advancement and professional growth. FUNCTIONAL SUMMARY: Provide exceptional customer service while analyzing complex problems and technical support for all software, hardware and network related issues. EMPLOYMENT HISTORY

Charter Communications- San Diego, CA

June 2013-PRESENT

Senior IT Specialist

• Perform general technical support and troubleshooting of desktop systems hardware and software, local telephony, truck systems, printers, multi-function printers, scanners, video conferencing systems, mobile devices and other technologies as defined and required

• Investigate system issues and provide solutions using specific product knowledge, system tools and established methods and procedures.

• Document solutions and maintain helpdesk ticket information and transactions as required and within established SLA

• Work with desktop engineering to design and refine desktop configurations. Plan, test and implement new or revised desktop solutions

• Work with the team to resolve high level hardware and software issues

• Resolve intermediate problems, provide remote assistance, document and manage tickets as call load dictates and within defined SLA

• Lead and participate in desktop, peripheral, building moves, additions, support and other projects as defined and required

• Work with Desktop Engineering to maintain accurate hardware and software inventories

• Provide process, procedure and technical training to Associate Desktop Support and Help Desk Specialists as required

• Lead and/or participate on project teams

• Proactively complete assigned tasks of medium to high complexity resulting in successful, on time, high quality deliverables

Danaher- Radiometer- Carlsbad, CA

May 2022-October 2022

Manufacturing Technician II

• Work with Manufacturing Lead and/or Specialist to ensure customer demand and the production schedules are met.

• Use basic problem-solving skills to ensure stable operation of the work cell.

• Report problems or concerns with quality, processes, equipment, materials, and labor to Manufacturing Lead or Production Supervisor.

• Observe, maintain, coordinate and complete standard work.

• Identify continuous improvement opportunities within designated work area.

• Sustain lean manufacturing and 5S activities.

• Participate as an active member of the production team and assist in product processing.

• Follow documented policies and procedures as designated by the company’s Quality System.

• Follow detailed production/assembly/testing instructions, processes, and procedures.

• Complete required documentation relating to regulatory requirements.

• Maintains a clean and organized work area to facilitate manufacturing functions. Essential Support Services- Bonita, CA

November 2011 – June 2013

Sales/Marketing Coordinator

• Performs data entry w/customer information.

• Answers numerous daily telephone calls from potential customers, and clients for Portable Sanitations.

• Assisted marketing in creating all printed pieces including, but not limited to: brochures, flyers, posters, some cold calls.

• Interact with individuals at all levels, their staff, and outside contacts to promote Portable sanitations for special events, private parties, construction projects, etc.. · Positive relations, and facilitate communication and resolution of matters.

Watchlight Corporation – Alarm Relay – El Cajon, CA January 2010 – October 2011

Assistant Manager/Customer Service/Sales/Marketing Representative · Performs data entry w/customer information.

• Answers numerous daily telephone calls from potential customers, and clients for alarm system monitoring.

• Assisted marketing in creating all printed pieces including, but not limited to: brochures, flyers, posters, some cold calls.

• Interact with individuals at all levels, their staff, and outside contacts to promote monitoring service for home monitoring. Positive relations, and facilitate communication and resolution of matters.

• Top monthly sales representative since October 2010, averaging 15-20 sales calls per day. Estimated monthly new business sales per month is $53k - $71k plus. Randstad Temp Agency- RADY Children’s Hospital – San Diego, CA September 2008 – December 2008

Filing clerk

• Provided administrative support to approximately 10 people.

• Answered numerous daily telephone calls from doctors and patients using judgment and tact in referring calls for action to file clerks, appointment setters, office manager, etc.

• Maintained department managers calendar, scheduled appointments, meetings, and coordinated events.

• Interacted with individuals at all levels, their staff, and outside contacts to promote positive relations, and facilitate communication and resolution of matters.

• Arranged travel, and hotel accommodations for the Department Manager.

• Distributed internal and external monthly reports.

• Reviewed and processed her travel expenses and check requests for reimbursement. Reviewed all outgoing correspondence prior to signature for proper format, grammar, spelling, and necessary attachments.

• Distributed internal and external monthly reports.

• Performed data entry updating patient medical records and created PDF files using the scanner.

• Scheduled meetings, staff training, and conference calls.

• Assemble and distribute meeting packages, travel, dinner, and catering arrangements when needed.

• Handled purchasing of departmental supplies and services.

• Processed vendor invoices for payment.

• Prepared Fedex and UPS packages for shipment.

• Opened and distributed incoming mail

• Reviewed employee timesheets before submitting.

Holiday Inn Express – Chula Vista, CA

September 2005 – November 2007

Receptionist/Front Desk Agent/Guest Relations

• Performed data entry with guest registration, check-in and check-out, processed credit card and check payments, and handled cash.

• Answered numerous daily telephone calls.

• Assisted with the reservation process.

• Redirected calls to guests, hotel manager, accounting department, maintenance crew, and housekeeping staff using judgment and tact in referring calls for action.

• Maintained a filing system for daily guests.

• Received and processed incoming and outgoing mail and Fedex/UPS packages Sheraton Four Points – San Diego, CA

August 2003 – September 2005

Receptionist/Front Desk Agent

• Performed data entry with guest registration, check-in and check-out, processed credit card, check payments, and handled cash.

• Answered numerous daily telephone calls.

• Assisted with reservations.

• Redirected calls to guests, hotel manager, accounting department, maintenance crew and housekeeping staff using judgment and tact in referring call for action. · Assisted guests with transportation using our complimentary shuttle service to and from the hotel to various locations in San Diego such as the Zoo, SeaWorld, shopping malls, downtown, the airport, and business locations.

• Maintained a filing system for daily guests and prepared daily deposits. · Assisted Events Coordinator with conferences, parties, receptions, job fairs using our conference facility with setup and take down. SKILLS:

Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook) Web browsing (Chrome, Safari, Microsoft Edge, FireFox) Typing 80 wpm

10 key (touch)

Opera Database System

CRM

DICE

GMP – Good Manufacturing Practice

EDUCATION:

Scripps Ranch High School – 2000-2003

Mira Mesa High School – 2003-2004

Palomar College – 2004-2005

Personal and Professional references available upon request

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