Service Representative Call Center
Resume:
Shykeia Ashford
Human Resource Assistant
Well-qualified in customer service with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Contact
Address
Waukesha, WI United States
53188
Phone
********@*****.***
Skills
HR policies
Scheduling
Staff education and training
Professional telephone demeanor
Administrative support
Use of multi-line systems
Education
CBRF Certified
African American Immersion HS
High School Diploma 2010
Milwaukee, WI
Work History
2021-06 -
Current
Human Resources Assistant
Milwaukee Public Schools, MPS, Milwaukee, United States
Organize new employee orientation schedules for new hires.
Screen applicant resumes and coordinated both phone and in- person interviews.
Deliver friendly assistance with new hires throughout interviewing and hiring process.
Maintain payroll information by calculating, collecting, and entering data.
Respond to employee inquiries to clarify payroll issues regarding wages, deductions, and taxes.
2018-01 -
2021-06
Patient Service Representative
Rogers Behavioral Health, Milwaukee, United States
Answered incoming calls, scheduled appointments, and filed medical records.
Helped address client complaints through timely corrective actions and appropriate referrals.
Greeted and assisted patients with check-in.
Provided service to patients and medical staff.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
2015-01 -
2018-02
Customer Service Sales Representative
Spectrum, Milwaukee, United States
Detailed payment options and explained price, receipt, and billing details to customers.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Documented and detailed calls and complaints using call center's CRM database.
Approved and terminated customer contracts upon request.
Contact this candidate