Annette Castro

**** ** ***** **

MIAMI, FL *****

Mobile: 786-***-****

Email: adu8jl@r.postjobfree.com

Objective

I would like to become employed in a company where I can use my skills to contribute to its growth, as well as my own.

Professional Skills

August 2018 to Present Kemper Auto Insurance

Customer Service Representative/ Underwriting/Remote

Answering inbound calls

Providing automobile policy information to callers

Processing policy monthly payments

Processing policy Renewals and Rewrites

Providing policyholders with bill explanation

Handling incoming policy documents for underwriting purposes

Processing email policy documents for underwriting purposes

December 2016 to May 2018 Sedgwick CMS Miami, FL

Customer Service Representative Intake/Remote

Answering inbound calls for intake department from home

Processing claims for worker’s compensation, general liability, auto liability, etc. Processing intermittent and incidental absences for clients’ employees related to their existing claims

Answering Spanish calls as a bilingual representative for inbound customer service calls within the intake department

Serving as a translator for examiners related to Spanish-speaking employees and their claims

March 2015 to Present United States Medical Supplies Doral, FL

Customer Service Representative

Answering inbound customer service phone calls from Diabetic Patients Providing excellent customer service

Placing diabetic supply orders for patients

Providing patients with technical support for the use of their testing monitors Assisting in the process of approval on patients’ diabetic prescriptions Processing return orders

Processing order swaps

June 2011 to February 2015 The Channel Company Mia- mi, FL

Account Executive- Field Sales& Marketing

Business development/discovering sales opportunities for clients

Account management/ performing all necessary administrative tasks for partners Partner Maintenance/re-vamping relationships between clients and partners Partnership recruitment/Providing guidance and assistance in the registration process for existing and prospective partners

Profiling Contact Lists

Updating databases for account management purposes

Submitting quotes to distributors for pricing

October 2010 to May 2011 Caribe Construction

Executive Administrative Assistant

High volume copying, faxing and filing

Coordination of meetings for the department

Drafting letters

Translating documents from Eng/Span

Preparing presentations for executives

Events planning and hosting

Troubleshooting problems within the organization

Place all purchase orders for office supplies and kitchen inventory Preparing expense reports

Supervising the receptionist

December 2008 to October 2010 AT&T

Consumer Retail- Customer Service- Sales Support- Multi-lingual

Miami, FL

Providing excellent customer service to all existing and prospective customers on an inbound basis

Pitching the sales of diverse products and services offered by the company Explaining monthly statement and making independent decisions on adjusting bills where credit is due or requested (responsible for the verification and simple investi- gation of adjustments in question to justify bill credits issued}

Performing multi-task oriented duties related to daily processing of service orders; i.e.; issuing rewards applicable to customer’s order, following up on the completion date of orders and transferring customers to third party verifier as needed, etc. Maintaining and exceeding the monthly sales objective required of me as a sales associate

November 2007 to December 2008 AT&T Miami, FL Consumer Retail- Sales Manager

Coaching sales associates in meeting and exceeding their sales objective Providing sales oriented guidance to my team members

Applying discipline relative to attendance and/or call breakdowns Authorizing adjustments

Miami, FL

Taking over supervisor calls and handling the call to completion

Creating sales reports and projecting action plans to achieve/exceed end of month results

Promoting sales on the floor via sales blitzes, etc.

September 2006 to November 2007 AT&T Miami, FL Consumer Retail- Customer Service/Sales Associate - English Center

Providing excellent customer service to all existing and prospective customers on an inbound basis

Pitching the sales of diverse products and services offered by the company Explaining monthly statement and making independent decisions on adjusting bills where credit is due or requested (responsible for the verification and simple investi- gation of adjustments in question to justify bill credits issued}

Performing multi-task oriented duties related to daily processing of service orders; i.e.; issuing rewards applicable to customer’s order, following up on the completion date of orders and transferring customers to third party verifier as needed, etc. Maintaining and exceeding the monthly sales objective required of me as a sales as- sociate

November 2005 to May 2006 The Cornerstone Group Coral Gables, FL

Executive Administrative Assistant

Executive Assistant to the Chairman and Chief Financial Officer Preparing correspondence for both executives

Faxing, filing, copying & scanning

Drafting letters

Coordination of meetings and conference calls (control of calendar for both execs.) Personal assistant to both executives,(troubleshooting all aspects of personal matters for executives and their families)

Screening employment candidates for placement in available positions dealing with executive’s home

Handling all incoming correspondence for both executives

Responsible for the complete operation of cell phones and other communication de- vices within the company

Logistics planning of company parties or special occasions, i.e.; Holiday Party Handling inventory and office supply surplus throughout the corporate office Training receptionist position

Managing excel spreadsheets for CFO

Complete coordination of Travel arrangements for both executives

May 2004 to October 2005 CAC Florida Medical Centers Coral Gables, FL Administrative Assistant, Purchasing Clerk, Human Resources, Finance & Operations

High volume copying, faxing and filing

Coordination of meetings for all four departments

Drafting letters

Translating documents from Eng/Span

Editing documents and articles to be published as well as those to be distributed amongst the company

Creating charts for reports on Excel

Preparing presentations for all departments within the corporate office

Assisting the finance department with the handling of invoices

Logistics planning and hosting of company events

Coordination of Customer Service Training sessions

Troubleshooting problems within the company as a whole

Serve as Executive Assistant to the three top executives when their assistant is away from the office

Administrative Assistant to the Director of Operations

Serve as a liaison between the medical centers and the corporate office

Place all purchase orders for medical centers and the corporate office

Supervising and delegating work for purchasing clerk

Dealing with vendors regarding purchase orders and bills

June 2005 to February 2006 Sears Roebuck & Co. Miami, FL

Telemarketing Service Representative (Part Time, night job)

Provide Customer Service to existing customers who purchased major appliances Sales- making sales of Service Agreements on all Sears and non-Sears Major appliances

Dec. 2003 to May 2004 Linda Robins & Associates Miami, FL Administrative Assistant (Temporary Assignments)

Parkinson Foundation

July 2002 to April 2003 Caper, Inc. Miami, FL Office Manager

Permit runner /Handled all permit issues with the county and city for all projects Prepared all documentation needed for Closings on the sale of pre-construction homes Dealt with sub-contractors/ bids, plans and other documents

Customer service to all clients purchasing homes

Account Receivables & Payroll

Oct. 1995 to June 2002 Gordon Diaz-Balart & Partners Miami, FL Executive Assistant/Office Manager

High volume copying, faxing and filing Scheduling meetings for top executives

Logistics planning & hosting of company and client events

Creating and complete maintenance of company and client databases Creating and updating media, TV and radio contact database

Editing press releases as per executive instructions

Translating press releases from eng/span

Drafting letters

Handling client mail outs

Account payables/receivables

Preparing payroll

Complete orientation of new employees

Handling health benefits for the staff

Provided technical support on Mac and Pc to the staff

Assisted in targeting prospective new clients

Acted as Purchasing Agent for the company

Assisted Political firm partner ( Senator Mario Diaz-Balart)

with calendar and daily clerical duties

Communicating Press Releases to Media, TV and Radio

Complete follow-up process of Media, TV and Radio for placement

Education

Jan. 2003 to Present Miami Dade College Miami, FL Currently attending college and working towards my Associates Degree in Real Estate Marketing

Languages

Read, write and speak fluent English and Spanish

Skills

Well-organized individual with well-rounded and professional work ethics. I am a peo- ple person and possess excellent communications skills. My computer knowledge is profound in Microsoft Word, Excel, Power Point, Access, MS Outlook, Lotus Notes, etc. My forte lies within the ability to multi-task in a fast paced environment.

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