Dajahnea Washington

Riverside, MO *****

adu8j3@r.postjobfree.com

+1-816-***-****

Willing to relocate: Anywhere

Work Experience

Care Attendant

The Whole Person - Kansas City, MO

February 2022 to January 2023

• Preparing meals

• Assisting with personal care

• Performing light housekeeping

• Completing shopping and errands

• Attention to Detail – some clients have specific rules or schedules that must be followed or specific dietary or physical rules that must be followed.

• Interpersonal Skills: Personal Care Attendants work in a very personal way with their clients. Some will be in pain or very sensitive to their fragility. You must be sensitive and compassionate with clients.

• Stamina: You will need to assist the client into chairs, bed, bathtub and cars.

• Time Management: Each client has a Plan of Care, you will need to make sure that the client is on time to appointments and that all your duties are fulfilled in the time allotted.

• Caring: You can make a difference in a person’s life, just by being there for them and assisting them in their daily activities.

Machine Operator

Milbank Manufacturing Co. - Kansas City, MO

November 2020 to September 2022

Flow line-building and putting in the interior inside the box Now working as a machine operator-setting up the amada for the measurements to bend the correct lengths for the metal parts.bending metal to make the box, tops and bottoms using press machines and ekg machines hg1303 amada .stamp machines.eg6013 machines before getting handed over to the welders so they can actually create the box

Front Dest Agent

Air general cargo - Kansas City, MO

July 2017 to July 2020

Take in bill of landings

Look at photo ids

Take payments

Keep track of incoming emails and phone calls

File paper work

Weight items

Check over items,live animals and human remains also dangerous goods Enter information in system for the airline to know what’s going to be held in the pits Call over ramp to pick up items

also help supervisor conduct interviews and determine who's a good fit or not for the job to fit in our family orientated office setting.

Ramp Agent/Baggage Handler

Prime flight aviation services

August 2017 to November 2019

Provide a clean aircraft to our airline customers and their passengers by performing the following duties: Drive tugs and belt loaders to the plane and load and unload luggage on arrival and departure and check in and out for gate checks. Other duties may be assigned.· Direct lift truck movement and positioning in some locations· Remove all trash from aircraft· Clean and restock all lavatories· Clean galley· Clean all seats, seat back pockets, tray tables and replace soiled magazines· Fold blankets and store blankets and pillows in overhead compartments· Clean aircraft floor· Carry out other duties as assigned.Problem Solving, Customer Service, Interpersonal, Oral Communication Mail Handler

United States Postal Service - Kansas City, MO

December 2018 to July 2019

Loads, unloads, and moves bulk mail and performs other duties incidental to the movement and processing of mail by working in different large mail processing facilities, sorting and moving mail alongside postal clerks.

Agent

USA 800

May 2017 to November 2018

To act as an Advocate for each customer while balancing customer needs against company priorities answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently translate and provide all product and/or service information using available resources. verify personal information to get into an account using personal information taking credit card information and making purchases and payments for customers flip flopping between different vendors like jpay. shop lc .American cancer society . Tomorrow’s world and code 42 software Dispatcher/Customer Service Representative

Tyco/johnson control

January 2017 to June 2018

Call customers that have our system set up in their homes or business for fires and robberies. Contact the customer to let them know that the system is going off.wait for a response then dispatch the fire department and or police department if no response and or also if the green light is giving to do so by customer

Crane Operator

Harley-Davidson - Kansas City, MO

January 2018 to May 2018

Make sure the motor vehicle had the right vet number with his paperwork then I input all the information about the motorbike into the system so the truck that comes to pick up the shipment will have all the right paperwork and the numbers. Also strap up the bike and get ready to crane it onto a skid to be shipped on a trailer truck too it’s Customer

CREW TRAINER MCDONALDS

McDonald's - Kansas City, MO

July 2014 to May 2017

Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Greeted customers entering the store to ascertain what each customer wanted or needed.Built longterm customer

relationships and advised customers on purchases and promotions.Ensured superior customer experience by

addressing customer concerns, demonstrating empathy and resolving problems on the spot. Provided an elevated customer experience to generate a loyal clientèle. Customer Service Representative

UPS - Overland Park, KS

October 2015 to December 2016

Resolve customer complaints via phone.

Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts or orders.

Assist with placement of orders, refunds, or exchanges. Take payment information and other pertinent information such as addresses and phone numbers. Answer questions about warranties or terms of sale. Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes. Close out or open call records.

Compile reports on overall customer satisfaction.

Handle changes in policies or renewals.

Education

General

North Kansas City High School - Kansas City, MO

August 2012 to May 2016

Skills

• Motivated customer service specialist with over 3 years retail experience in a fastpaced, teambased environment. Qualified customer Service with 2 years in fastpaced customer service and call center environments. Personable and professional under pressure. Customer Service excelling at customer satisfaction and retention. Pre and postsales support specialist. Flexible and hardworking in deadlinedriven environments. (3 years)

• Load & Unload

• Warehouse Experience

• Forklift

• Crane

• Materials Handling

• Welding

• Machining

• Assembly

• Order picking

• Customer service

• Blueprint Reading

• Fabrication

• Microsoft Word

• Front desk (2 years)

• Manufacturing

• Pallet Jack (4 years)

• Delivery Driver Experience

• Machine operator (2 years)

• Press brake machine (2 years)

• Customer service (3 years)

• Communication skills

• Sales

• Stamping Press (2 years)

• Hydraulics

• Power tools (2 years)

• Press brake machine (2 years)

• Ek (2 years)

• Research

• Data collection

• Inside sales

• Windows

Certifications and Licenses

Crane Certification

Contact this candidate