Customer Service Elementary Teacher

CHARLES A. WILLIAMS

Homestead, PA ***** • 412-***-**** • adu8iq@r.postjobfree.com

EDUCATION

Bachelor of Arts in Instructional Studies/Education May 2013

Point Park University, Pittsburgh, PA

WORK EXPERIENCE

Service Coordinator Pittsburgh, PA

PA Health System November 2022 -Present

Provide compassion, and top-notch customer service to program participants

Assists participants in gaining access to needed waiver services, MA State Plan services, and other medical, social, and educational services regardless of funding source

Develop service plans to include modifications

Review participant needs, goals, and outcomes with the participants regularly

Work with varying agencies to assist in obtaining approved and authorized services requested

Document all work completed in assisting participants

Case Manager Pittsburgh, PA

Action Housing FFI Program February 2015 – September 2022

Provided Housing, Case Management, Educational Preparation and Therapeutic Support for Adolescents and at-risk youth ranging in ages from 18-21

Provided a safe and secure environment for youth transitioning to adulthood

Mitigated risk factors in four primary life domains (Self, Family, Community, Schools)

Conducted workshops as it related to: Housing, Financial Literacy, Health & Wellness, Community Service, Cultural Enrichment, Economics and Career Opportunities

Transition Coordinator Pittsburgh, PA

Family Links February 2015 – December 2016

Provided Life Skills Training, Educational Preparation, and Therapeutic Support for adolescents and at-risk youth ranging ages from 16-24

Provided services through after school educational activities, workshops, support group discussions, mentoring, family involvement activities and summer camps

Mitigated risk factors in four primary life domains (Self, Family, Community, Schools)

Elementary Teacher Pittsburgh, PA

Urban League of Greater Pittsburgh Charter School July 2008 – April 2013

Responsible for assisting the assigned teacher with planning and implementing of developmentally appropriate activities and skills for elementary school age children in the classroom

Designed lesson plans focused on age and level appropriate material

Created and implemented child based hands-on curriculum to promote student interest and receptive learning

Assisted in establishing and enforcing rules for behavior and procedures in the classroom

SKILLS

Excellent verbal and written communication skills with a strong focus on customer service

Working knowledge of Microsoft Office Suite

Detailed oriented

Strong interpersonal skills to include compassion and empathy

Team player with ability to easily establish rapport

Community Involvement: Kappa Alpha Psi Fraternity Inc. (Mu Phi Chapter) 2010 - Present

Contact this candidate