Customer Service Part Time

Princeton, IL *****

Cell: 815-***-**** - ****************@*****.***

Summary

Innovative Manager seeks position offering opportunities for new

professional and personal challenges. Self-starter with a positive, can-do

attitude who is driven to learn, improve and succeed.

oe ssecisive ead Adaptabl

© Decisive leader japtable

Team building Exceptional time management skills,

Leadership mentoring

Conflict resolution

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Natural leader

* Employee engagement

Accomplishments

Increased store sales by 19% my first quarter as manager and have

consistently exceeded prior year sales.

Experience

Senior Retail Teller

July 2018 to October 2020

Heartland Bank and Trust — Spring Valley, Illinois

Received cash and checks for deposit, including verifying amounts

and endorsements and examining cash to prohibit acceptance of

counterfeit bills.

* Built strong rapport with new and existing clients to better serve

financial needs and promote branch loyalty.

* Established new customer accounts, including checking, savings,

lines of credit and loans.

© Verified amounts and integrity of every check or funds transfer.

* Recommended additional products, services and benefits for

customers.

© Delivered prompt, accurate and excellent customer service.

© Adhered to financial services security and audit procedures.

* Examined checks for identification and endorsement.

Manager

May 2008 to July 2018

Johnson Oil — Oglesby, IL

* Collaborated with staff to maximize customer satisfaction,

streamline procedures and improve bottom-line profitability.

* Monitored supplier operations to verify quality, delivery schedule and

conformance to contract specifications.

* Evaluated store performance by receiving, analyzing and

incorporating feedback from store inspections to implement action

plans for improvements.

* Recruited and hired qualified candidates to fill open positions.

* Promoted employee safety awareness based on understanding of

regulatory mandates and organizational best practices.

* Facilitated exceptional sales and performance results by focusing on

continuous improvement approaches and capitalizing on emerging

market opportunities.

* Drove financial performance of assigned areas by verifying achieved

sales and profit goals and implementing plans to correct

deficiencies.

* Trained employees on additional job positions to maintain coverage

of roles at all times.

* Collaborated with visual merchandising team to develop strategies

to drive profitability

* Conducted inventory counts by assessing current state of inventory

integrity against target accuracy levels and tracking variances.

* Greeted and encouraged feedback from customers to implement in-

store operational changes.

Education

Accounting, Mid-management, Marketing

IVCC — Oglesby, IL, US

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