Program Manager Specialist

Jennifer Ho-Sue

*** ********* **. **********, **

603-***-**** ************@*****.***

Objectives

I am looking to join an energetic professional team where I can use the knowledge that I have gained to improve any given situation or business. I can easily work independently or within a group setting. I have strong leadership skills learned through years of experience. I adapt easily to change and handle stress well. I thrive in fast-paced multifaceted environments. I am also looking for an organization where I have the ability and the encouragement for continued learning and growth both intellectually and within your organization. Experience

AREA Program Manager for SCSEP Program

Responsible for case management in Hillsborough and Rockingham Counties. The SCSEP programs enable elder workers who want to get back into the workforce. My job was to enable and empower them. Continued working on training and outreach to the community. Program Manager 3/2016 – 8/2021

ServiceLink Resource Center of Merrimack County - Concord, NH 03301 Responsible for overall site operations and team process management, including performance measurement, training and or coordination of training for all staff, management of subcontracts, public education, public awareness, community and provider relations, program review and quality oversight and is accountable to the Board of Directors or Advisory Board and the designated agent of the fiscal agent as well as the BEAS ServiceLink Resource Center Program Manager. Maintains an environment within the SLRC that attracts, motivates, and retains qualified professionals and volunteers. Oversight and accountability of all day-to-day processing of ServiceLink Resource Center site programs evaluations including operational reports, quality reports, State and Federal reports to Bureau of Elderly and Adult Services (BEAS) and Federal reports to the Administration on Aging and Centers for Medicare and Medicaid by designated time frames;

Program Manager 12/2014 – 3/2016

ServiceLink Resource Center of Strafford County - Rochester, NH 03867 Responsible for overall site operations and team process management, including performance measurement, training and or coordination of training for all staff, management of subcontracts, public education, public awareness, community and provider relations, program review and quality oversight and is accountable to the Board of Directors or Advisory Board and the designated agent of the fiscal agent as well as the BEAS ServiceLink Resource Center Program Manager. Maintains an environment within the SLRC that attracts, motivates, and retains qualified professionals and volunteers. Oversight and accountability of all day-to-day processing of ServiceLink Resource Center site programs evaluations including operational reports, quality reports, State and Federal reports to Bureau of Elderly and Adult Services (BEAS) and Federal reports to the Administration on Aging and Centers for Medicare and Medicaid by designated time frames; staff, maintaining staff records to be used in reviews of employees, disciplinary actions and/or promotions. Maintained relations with other State Agencies and offices. Utilized a proactive management style vs. reactive style and used my own supervisor and staff to assist with input before any plan was formulated. All changes were well thought out before implementation. Held monthly staff meeting to keep my own staff up to date on any changes. Skills

-Able to communicate, train and lead staff to improve program integrity and compliance

-Excel in morale building techniques that reduce employee turnover

-Experienced in public speaking in small to large meeting setting

-Skilled in State and local focus groups, strong ability to facilitate meetings

-Planned all process changes utilizing both tactical and strategic strategies and projected outcomes

-Ability to translate broad goals into achievable steps

-Professional and prompt when responding to public complaints and/or requests for information

-Able to gather and analyze data for studies and develop recommendations based on findings

-Ability to collaborate with management and community partners

-Proficient in Microsoft programs (Word, Excel, Power Point)

-Advanced writing and oral skills

-Creative problem solver and multi-tasker

Education

Bachelor of Arts: English & Sociology, University of New Hampshire (2006) Public Supervisor/Manager Certification, Franklin Pierce College (2004) CIRS-Certification for I&R Specialist, Alliance of Information and Referral Systems (2003) SHIP Program Specialist Certified – Medicare Specialist (2016) References supplied upon request

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