Marshall Clark

Cell: 973-***-****

Email: adu8cn@r.postjobfree.com

Objective: To utilize my experience in leadership positions, resourcefulness, knowledge, experience, and superior customer service to provide a value-added asset in technical leadership/upper-tier support and/or leadership/administrative roles IT management positions

Specific Skills

•Management and leadership skills (utilized in prior job positions and founding/operating my own company, Technical Cyber Solutions, LLC)

•Technical Analyst skills (including QA for websites and other application specific functions)

•Excellent communication skills with client base at all levels, 20 years working directly for AT&T CEO/President

•Accustomed to working with senior executives/VIP personnel on a regular basis – excellent customer service for those expecting above par service and support

•Exemplary experience with video/audio (video conferencing) platforms -- flawless execution small/large corporate meetings

•Active Directory & Group Policy Management knowledge and experience

•Remedy and Service Now IT Ticketing & Asset Management and ConncectWise Administrator Certifications

•Years of experience with client OS migrations (i.e., Win 7/XP to Win 10, etc.)

•Excellent instructor – one-on-one and in classroom settings

•Software experience - Microsoft Office Suite (all versions), Microsoft Operating Systems (including server versions)

•Exceptional Project Management and Process Improvement background and experience - over 20 years working with different PM & PI methodologies and implementation initiatives, Agile proficient

•Excellent leadership skills from technical “Team Lead” to Helpdesk Supervisor/Manager experience

•Asset Management for all IT assets utilizing several software applications for companies with up to 5,000 clients

•SCCM -- Extensive background with installing and maintaining SCCM services/servers

•Cisco Unified Communications Administrator, Cudatel phone Admin, Barracuda Backup Server systems, Sophos Firewall

•Datacenter knowledge from front end to back end, including server, load balancers, rack & stack, etc.

•Overall general networking knowledge with many platforms/configurations

•Wired and Wireless Networks - Skills include design, set up, maintenance, security and encryption technologies, etc.

•Working SANS storage knowledge including experience as backup tape administrator

•Note: Will have CompTIA & Microsoft certifications within the next 6 months through Western Governors University

Work Experience

IT Executive Technical Manager

Marken, LLP – October 2021 – March 2022

Provided IT support ranging from basic client assistance (exclusive to CEO/President/SVPs/Directors) to network hardware maintenance (including network wire, fiber cabling/servers/switches/wireless network/rack maintenance/security video system/etc. Was the “one-person” IT department providing all IT functions from procurement, hardware/software support, home/remote client support. Had to be ready for any IT issue that arose at any time of day/night – 24/7/365.

Technical Services Manager

Lenovo -- November 2019 to September 2021

Managed Premier Support technicians providing “white glove” service/support for customers’ Lenovo PC hardware/computers. Provided instructor/training for new employees. Headed project team to redefine managerial techniques and methodologies to keep a more knowledgeable and perpetual-learning technical staff which increased customer satisfaction rates from ~90% to 98%+ within 2 months of implementation. Managed approximately fifteen technicians and three engineers/specialists.

Enterprise/Network Operations Center Engineer

Perspecta – Contracted to Department of Homeland Security -- April 2018 to October 2019

Provided/ensured network infrastructure integrity, network monitoring and remediation 24/7/365 as network engineer and administrator to all components of DHS, including Secret Service, Border Patrol, FEMA, et al., up to and including the Secretary of Department of Homeland Security.

Founder/Owner/President

Technical Cyber Solutions, LLC & Kerr Lake Computers, LLC -- January 2016 to May 2018

The companies I founded provided managed services offerings, such as computer & network services to residential and small to mid-sized businesses. Established aggressive business plans which quickly expanded the companies into web services including web design, hosting/domain reseller and multiple nationwide and localized online business directories. Utilized entrepreneurial and leadership/management skills to cultivate the companies and business environments while educating all employees with the importance of Return on Investment (ROI) methodologies. Created business models to reward teamwork that fostered increased ROI. Sold both companies in early 2018 and remained onboard as consultant to assist with the new owner’s transition and learning curves of owning/operating a fully managed services organization/company until April 2018.

Data Center Services Engineer

Microsoft Data Center -- July 2014 to December 2015

Provided break/fix functions, server and network device deployment (including racking and cabling). Monitored ticket queue for the entire technician team. Responsible for team resource delegation to maximize the functionality of the team and the data center. Deployment functions included racking and cabling servers, F5s and other network devices. Cabling included power, fiber, and copper. Maintained Linux & Windows OS servers/systems.

Network Engineer, Helpdesk Lead Tech, Software QA Analyst

College Foundation, Inc -- November 2007 to June 2014

Provided Project Management, specialized in quality support to end users with a mixture of i-Series (AS/400) and PC applications (software and hardware). Identified, researched, and resolved technical problems. Installed, modified, analyzed, troubleshot, repaired, and upgraded desktop and server hardware and software. Worked as understudy with the Cisco Unified Communications Administrator for phone admin. Worded as Windows Network Admin. Worked with SCCM & Windows Deployment Server to create & deploy OS's & updates to PCs/servers as required -- assisted switching to Windows Deployment server to roll out Windows 7 corporate-wide. Also, performed front-end web QA analysis (.NET) for the corporate website used by over 400,000 potential/current college students). Promoted to Helpdesk Manager very quickly after employment start.

Information Technology Manager

Excel Property Management, Inc -- September 2006 to October 2007

Primary support to President/CEO and VPs as Network Administrator for the corporate office while also providing real time phone, online and onsite PC/network/software/hardware support for over two hundred remote locations. Managed Microsoft server clusters (data, application, SQL and Exchange). Managed Active Directory, Group Policies, etc. Provided PC/Terminal Server remote support for remote sites as needed to assist/instruct users. Special functions included voice and data management consisting of managing the integrated 3 - T1 lines at the corporate office along with the Cisco VoIP phone system maintenance and functionality features.

Executive, C-Level IT Technician

AT&T World Headquarters – Basking Ridge, NJ -- December 1993 to August 2006

Executive IT Manager/Engineer/Project Manager: Dedicated IT support to AT&T CEO & Senior Presidents & staffs for all PC, voice, video, mobile, Blackberry devices and server, etc. - responsible for their home networks (wired & wireless). The hardware support included installations and repairs - software support included OS migrations and general application support, as well as one-on-one and group instruction/classes - these functions required personality traits needed to work with Fortune Top 5/10 Corporate Senior Executives, understanding the nature of their positions and knowing how to interact with them. My assistance was swift and accurate, 24/7/365. Also supervised the standard Helpdesk associates supporting the remainder of the Executive Group - This position's high-pressure responsibility and overall visibility to be the highlight of my career while providing the definition of "excellent customer service."

Executive, C-Level Project Manager

AT&T World Headquarters -- Basking Ridge, NJ -- April 1985 to November 1993

Re-engineering Project Manager: Handpicked as 1 of 50 people to re-engineer the entire AT&T Consumer/Residential business sector (200,000+ employees). Given one year to establish the baseline and recreate/re-engineer the entire organization, including technologies, job functions, training, quality assurance, etc. -- redesigned every function of the Consumer Division, including job functions from the front-line associates to the Senior Executive VP. Also, was the Executive Assistant for the Senior Executive VP, as well as reengineering Project Manager.

Education

Bachelor's Degree in IT Management & Network Administration

Western Governors University -- July 2017 to Present

Engineering/Computer Science

Virginia Polytechnic Institute and State University

Certifications/Licenses/Awards

•Remedy and Service Now Certifications

•HP2-T23 Supporting Industry Standard Server Solutions

•Six Sigma

•Change Management Champion Certification from AT&T in 2006

•The only 2-time winner in the history of AT&T’s annual “Achievement of Excellence Award” (only one hundred employees from over 500,000 awarded yearly – one of AT&T’s most prestigious awards)

•Appointed County/State Electoral Chief Officer for over twenty-two precincts in 2017 (still hold the appointed position for each yearly Primary and Federal/State/Local election (requires two days off/year for the community/government appointed position – no conflict with any employers)

References (due to Executive-status of the references, direct contact information provided upon request)

Hossein Eslambolchi – Former President of AT&T Global Network Operations – currently, Venture Capitalist, Neurosurgeon and Astrophysicist -- I provided dedicated IT support and Executive Assistant functions for Mr. Eslambolchi – also close acquaintance.

Ann Hanson – President/Owner, Excel Property Management, Raleigh, NC (manages over two hundred residential/commercial properties) – I was hired to install, configure, and train all property managers on server-based software for property management companies

Reed Harrison, III -- Founder & President at Antietam Strategy Partners, Inc. – Former Senior VP of AT&T’s Network Global Operations -- I provided Mr. Harrison with dedicated IT support for office, home, and corporate aircraft – also close acquaintance.

Contact this candidate