Service Representative Customer

CAREER OVERVIEW

ACCOMPLISHMENTS

CORE STRENGTHS

WORK EXPERIENCE

ELVINA ALLEN

**** ******* *****, *****, **** 43207 C: 614-***-**** adu8ba@r.postjobfree.com Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.

Strong organizational skills

Active listening skills

Courteous demeanor

Energetic work attitude

Large cash/check deposits expert

Customer service expert

Telecommunication skills

Seasoned in conflict resolution

07/2011 to 07/2012 Customer Service Representative Iqor Westerville, OH

Managed quality communication, customer support and product representation for each client. Assisted customers with store and product complaints. Recommended, selected and helped locate merchandise based on customer needs and desires.

Guaranteed positive customer experiences and resolved all customer complaints. 02/2002 to 05/2001 Customer Service Representative Compucard westerville, OH

Maintained up-to-date records at all times.

Demonstrated mastery of customer service call script within specified timeframes. Made reasonable procedure exceptions to accommodate unusual customer requests. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Addressed customer service inquiries in a timely and accurate fashion. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Excelled in exceeding daily credit card application goals. 12/2001 to 08/2008 Customer Service Representative Bio-Blood Components Columbus, OH

Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Completed and submitted clinical documentation in accordance with agency guidelines. Collected urine and fecal samples.

Kept facility stocked with necessary supplies, equipment and instruments. Performed routine tests such as urine dip stick, vision and hearing tests. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication.

10/1993 to 01/2000 Customer Service Representative Solutions Staffing Columbus, OH

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided accurate and appropriate information in response to customer inquiries. EDUCATIONAL BACKGROUND

Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication.

Built customer loyalty by placing follow-up calls for customers who reported product issues. Reponsible for inbound and outbound calls.

2016 Associate of Science: Health Care Management

Columbus State Community College Columbus, OH, Franklin 1989 High School Diploma: Diploma

Brookhaven High School Columbus, Ohio, Franklin

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