Ramp Agent Service Representative
Resume:
Eunice Ramirez
Store Manager - Lids Sports Group
Elizabeth, NJ 07208
adu8ay@r.postjobfree.com
Work Experience
Store Manager
Lids Sports Group - Valley Stream, NY
2006 to Present
• Manage store operations.
• Currently increased sales from 500,000 to 785,000 for 2016.
• Control and maintain store budget and expenditures.
• Maximize sales through effective merchandizing and marketing.
• Report directly to District Manager, recruit, train, supervise and manage a team of 10 Associates.
• Observe and coach Associates on sales floor techniques and customer service skills.
• Plan and delegate work assignments based on workload assessment and employee schedules and
availability.
• Perform monthly reconciliation and billing adjustments to resolve discrepancies.
• Prepare and verify all employee time cards for accurate weekly payroll processing.
• Monitor cash transactions, credit card transactions, and daily bank deposits/verifications.
• Examine customer disputes, unmatched bank deposits, and problematic auditing situations.
Assistant Manager
Foot Locker - Brooklyn, NY
2005 to 2009
• Assisted with recruitment and training of new staff.
• Reorganized sales floor to meet company demands.
• Addressed customer inquiries and resolved complaints.
• Prepared and verified all employee time cards for accurate weekly payroll processing.
• Monitored cash transactions, credit card transactions, and daily bank deposits/verifications.
• Examined customer disputes, unmatched bank deposits, and problematic auditing situations.
• Maintained daily record of all transactions and generated reports for store manager.
• Stocked and restocked inventory when shipments were received.
Ramp Agent
JFK Airport International - Queens, NY
2004 to 2007
• Complied with all safety procedures and airline policies.
• Moved cargo on and off aircraft and transport it between aircraft, airport terminals, air cargo facilities
and other aircraft.
• Provided accurate gate, flight arrival and departure information, as well as answer general inquires
to passengers.
• Prepared, maintained and updated appropriate paper work for arrival and departure of flights.
• Responsible for loading and unloading of passengers baggage's and cargo from aircrafts and relay
them to connecting flights or conveyer belt.
• Responsible for maintaining safety and security on the ramp.
Customer Service Representative
First Data
2003 to 2004
• Assisted customers by telephone with the activation of their credit cards and information about their
account.
• Answered customers' telephone calls regarding existing accounts.
• Resolved service issues and shared benefits of additional services with customers.
• Managed unresolved customer complaints and forwarded to assigned departments for further
investigation.
Education
Diploma
Wingate High School - Brooklyn, NY
1999
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