Sales Associate Home Appliance

Chris A. Velez

925-***-**** *** Steffa St.

******@*****.*** Bay Point, CA 94565

CAREER OBJECTIVE

To obtain a position in the sales and customer service industry requiring creative and innovative approaches to problem solving, strategy development, and an opportunity to utilize and build on exceptional sales and customer service abilities.

SKILLS

●Proficient in Microsoft Word, Excel, PowerPoint and Outlook.

●Willing to use personal time to further any training and education for purposes of career advancement. Possess a high level of commitment as well as a strong desire to learn.

●Proven organizational and time management skills. Demonstrated the ability to interact effectively with clients and staff at all levels. Prepared and delivered presentations to diverse audiences.

●Possess extensive knowledge of mortgage documentation and interaction with those in the field. Responsible, reliable and able to work with minimal supervision. Team player.

●Demonstrated ability to explore various investment options and structured plans consistent with client's experience, obligations, resources and risk temperament.

RELEVANT EXPERIENCE

Customer Service Sales Associate 2020 to Present

Airport Home Appliance, Hayward, CA – E-commerce Division Spearheaded this department during trying lucrative times. I was number one across the board for 2 years during a 600% increase from year before. Top 10 in company sales and top sales in multiple brands across the company. Winner of multiple individual awards.

Customer Service Sales Associate 2018 to 2020

Airport Home Appliance, Dublin, CA – Sold Appliances in a high end location at top tier level. Top 2 in sales within 1st year number 1 individual departments in the whole company.

Senior Sales Associate 2012 to 2018 Stoneledge Furniture, Fairfield and Concord, CA – Created, trained and coached a successful sales team through the development of staff as a competitive advantage. Was responsible for directing staff to maximize resources and achieve service and sales goals also including training and problem resolution. Exceeded individual sales goals and contributed twice as a member of Million Dollar sales associate. Quickly established rapport with all client's. Responsible for directing staff to maximize resources and achieve service and sales goals also including training and problem resolution. Actively manage premier household customers sold and service new and existing customers as needed. Was Ranked top sales mattress producer in the Region.

Financial Services Consultant 2006 to 2012

Bank of the West, Antioch, CA – Assessed financial needs of clients and implemented optimum banking using extensive knowledge of Bank of the West products. Meet individual sales goals. Was Ranked #1 team member in the Region for Cross-selling. Prepared detailed client service documents for loan funding and applications. Successfully telemarketed and made cold calls to clients regarding mortgage refinance.

Premier Banker 2002 to 2006

Wells Fargo Bank, Alamo, CA – Assessed financial needs of clients and implemented optimum banking solutions using extensive knowledge of Wells Fargo products. Exceeded individual sales goals and contributed as a member of #1 ranked sales team in the district. Successfully partnered with various Wells Fargo departments to fulfill all customer needs. Quickly established rapport with all clients.

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