DEONEL GECUMO

RESURRECCION

095********

adu88p@r.postjobfree.com

Purok 5, Brgy. Baybay, Catarman, Northern Samar

OBJECTIVES

Bringing a healthy athmosphere in the workplace with the mindset to provide excellent products and services for our customers. When our customers are happy it makes a great asset for the company, something which I do bring to the table.

EXPERIENCE

2/2016 - 7/2018

Patient Care Coordinator

At BPO, OPTUM Cebu

OPTUM is a BPO company who partnered with UNITED HEALTH CARE and BRIOVA PHARMACY that provides specialty medication in the US. My job is to provide care and coordinate with our patients making sure that they are taking care of and their needs are met to ensure good recovery and for the betterment of their health.

9/2019 - 5/2022

Care 3 Agent, OJT Trainer

At BPO, QUALFON Cebu

QUALFON Cebu is in colaboration with several TelCo companies and corporations in the US namely: Verizon, AT&T, Sprint, T-Mobile, T-Mobile US, US Celular, Simple Mobile, Straight Talk, etc. And our job is to take charge of their customer service and care via phone ensuring we provide an exceptional and excellent work in solving the customer's problems, providing options in choosing our products, listen to their feedbacks, and overall make sure that they are happy with the products and services we provide.

QUALIFICATIONS

Technical Skills

Technical Skill: I was a Care 3 Technical Agent at QUALFON PBO Cebu for morethan 6 months back in 2021. My job was to take care of escalation calls and solve the customer's problems by providing better solutions or if not to deescalate their complaints.

Management Skills

Management Skill: I Became an OJT Trainer at QUALFON BPO Cebu from november 2021 til May 2022. I handled morethan 6 batch of New Hire Employees throughout my OJT period at QUALFON Cebu. I am capable enough to handle a team of not morethan 20 people and be an instrument to equip them with basic and or special skills for the job and also able to project a safe learning and working environment for the team as an asset for the company. SKILLS

Filipino

Basic

English

Basic

LANGUAGES INTERESTS

•All about business and nances •All about the economy

•Entertainment and Arts

Date Of Birth 13/11/1988 Nationality Filipino

Religion Christian Marital Status Single

PERSONAL INFORMATION

REFERENCES

Darwin Emperio

SupervisorAt QUALFON CEBU

Contact Number : 091********

Renz Yamson

Training SupervisorAt QUALFON CEBU

Contact Number : 094********

7/2010 - 3/2014

Bachelor of Theology

From Sungkyul Theological College and Seminary, Iloilo, Philippines 7/2007 - 3/2008

Nursing Aide

From Tojong College Incorporated, Mactan Cebu, Philippines 2/2016 - 3/2007

High School

From Catarman National High School, Catarman, Northern Samar 0%

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