General Manager Sales Supervisor

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MAZEN F. NAJJAR, MM

Operations Leader

Sherwood, Oregon, USA • 971-***-****

*********@*****.*** • Mazen’s LinkedIn

Summary

20+ Years of Expertise in General Management and Steering High-Growth Companies to Full Operational Efficiency While Generating a Lucrative Revenue Stream. Solutions-oriented business operations executive with extensive experience in strategically planning and pinpointing new business opportunities for various organizations across multiple industries. Trailblazer in time management and consistently reaching all company objectives and sales targets. Quality-driven senior manager with a proven track record of new business development, marketing, P&L management, business planning, and continuous improvement. Entrepreneurial thought leader with a stellar capacity for overseeing multiple business areas including hiring personnel, operating budgets, KPIs, business process management, and boosting customer retention. Areas of Expertise

• Project Management

• HACCP Principles

• Sales Management

• Budgeting & Forecasting

• Cost Reduction & Avoidance

• Client Services Management

• Team Training & Development

• Cross-Functional Collaboration

• Business Development

• Operations Management

• Key Account Management

• Interpersonal Communications

Accomplishments

● Conceptualized and launched the “Regime Catering” specializing in regular and healthy food catering.

● Offered strategic direction and leadership to establish the start-up weight loss center and catering “Diet World.” Scaled the company to 210 employees and six facilities throughout Saudi Arabia while generating $10M U.S. annually.

● Spearheaded a new “diet fast food outlet” concept for food courts within prominent Saudi Arabia shopping malls.

● Solid history of streamlining strategic expansions and growth plans for multiple corporations through team building, business development, brand management, and developing organizational structures.

● Outstanding achievements in meeting financial goals by formulating yearly budgets, tracking financial controls, and deploying business strategies to stimulate profits and slash operating costs. Career Experience

General Manager, Regime Catering, Jeddah, Saudi Arabia 2014 – Present Established a weight loss center and food catering start-up increasing business strategic growth to $3M U.S. in annual revenue. Developed a staff of 47 high-performing team members diligently adhering to industry best practices and contributing to the enhancement of daily service-focused operations.

● Execute business strategy, process improvement, and long-term planning to assess areas of revenue increases, cost optimization, and new business development.

● Implement strategic plans in alignment with the organization’s short- and long-term objectives. Deploy and administer business functions to safeguard steady growth for overall results.

● Manage budgets to ensure operational efficiency and suitable resource allocations. Lead all efforts to seize market opportunities, prevent business risks, and optimize core strengths.

● Enforce compliance with internal policies and legal guidelines, ensuring they are communicated and adhered to by personnel consistently.

● Augment overall business performance while successfully leading change management and continuous improvement initiatives.

Additional Experience

General Manager, Diet World Center, Riyadh, Saudi Arabia

Launched company overseeing daily operations and business development efforts. Expanded operations from 1 to 6 locations over a 8-year period with total annual revenue surpassing $10M U.S.

Steered and executed all business planning, management policies and processes, and performance assessment. Generated and delivered reports regarding financial operations to raise bottom line profits. General manager, Dietary & Catering Departments, SMC Hospital, Riyadh, Saudi Arabia

Managed the dietetic, catering, and food service units, including leading personnel in properly preparing and serving regular and therapeutic diet meals to in-patients on schedule.

Guaranteed that all in-patients meals were prepared and served as per doctor’s orders. Managed hospital kitchen operations according to safety and hygiene best practices and in compliance with ministry of health regulations.

Led the hiring, on boarding, and evaluating of staff per hospital guidelines. Secured the HACCP certificate for the hospital’s catering department.

Key Accounts Sales Manager, Gillette Company, Riyadh, Saudi Arabia

Drove sales team performance by stressing selling strategies, marketing tools, and how to profitably sell and merchandise Gillette and Duracell products. Reached all sales goals, set budgets, and conducted store audits.

Orchestrated product launches and promotions in key accounts optimizing the usage of POS materials. Represented the company by nurturing partnerships and corresponding with key accounts managers. Area Sales Supervisor, Continental Cable Vision, Los Angeles, California, USA

Guided the sales team by assigning sales regions, establishing plans and goals, and providing mentoring on quota attainment methods.

Introduced training/coaching programs, marketing plans, and sales strategies, to improve selling capacity and motivate the sales team. Controlled costs to meet assigned budgets. Education

Master of Management

The George Washington University, Washington, DC

Bachelor of Engineering in Mechanical Engineering

The George Washington University, Washington, DC

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