Customer Service Food Server

Iliana Saenz

**** ***** ******* ****** #**** Henderson, NV 89123 702-***-**** adu84x@r.postjobfree.com

Profile

Bilingual engaging and energetic team player/leader with excellent interpersonal communication skills seeking a position with a growing diverse organization. A multi-tasker with an excellent staff training and recruiting track record of inspiring great customer service/satisfaction with the ability to work in a fast-paced environment and possesses a strong knowledge of food service regulations.

Experience

DISPATCHER PARIS LAS VEGAS HOTEL & CASINO AUG. 1999 – MAY 2019

Effectively communicate and serve as the liaison between room service personnel and customers & monitor any sudden schedule changes and establish new schedules for timely guest service

Increased department proficiency by 10%

Collaborate with management to modify daily routes to accommodate the needs of guest

Act as a communication liaison through the two-way radio system and answer incoming phone calls from room service personnel

FOOD SERVER Bally’s Las Vegas Hotel & casino MAY 1991 – MARCH 1999

Greet customers warmly and direct them to their tables

Increased restaurant proficiency by 12% by establishing procedures and guidelines for service

Take food and beverage orders and enter them into our system in a timely fashion by memorizing the food and beverage menus

Provide attentive service to customers by refilling drinks as needed and checking in during meals

Promptly address customer service issues and refer customers to management when necessary

POS proficient

Education

College of Southern Nevada Las Vegas, NV March 1995

High School Diploma Chaparral High School Las Vegas, NV March 1989

Skills & Abilities

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·Bilingual English/Spanish

·Proficient with POS

·Excellent interpersonal and communication skills

·Excellent written and verbal skills

·Experienced customer service negotiation

·Microsoft Word

·Fun and energetic

·Ability to function in a fast-paced environment

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Activities and Interests

Theater, environmental conservation, art, hiking, skiing, travel

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