●Huegene Reed Jr.

●614-***-****

*** ***** **.

Croton, OH.

Education

Kentucky Career Institute

*Associates Degree in Paralegal Studies

*3.5 GPA

Customer Service Exprience

*Molina Healthcare

4/10/2021-1/14/2022

Worked as a CSR 2 jn provider services claims department. Responsible for explaining denial reasons and methods of payment for paid claims.

*Unitedhealth Care

Dedicated care coordinator

7/17-11/21

With UHC, as a dedicated care coordinator I was responsible for up to 900 members in the state of NY. When they would call on I was their spoc. I worked with Medicare, Medicaid and dual plans. Proficient in the use of several systems, usually at the same time.

*Discover Card

7/16 – 10/16

*Huntington Bank

3/16 – 6/16

Sales Experience

*National City Bank Later PNC Bank Retail Banking

- March 2007 to January 2016

-Led Call Center in sales in 2007

-Booked over 11 million in sales

-Qualified for 2007 sales trip

-Booked largest new money amount in Columbus Call Center history

-Booked over 7 million in September

-Number one on Team Firewick for customer compliments

-Cross-trained in core calls, sales, credit cards, online banking, and loans

*US Bank

-Teller experience

-Opening accounts

-Originated loan applications

-Worked in the #2 in-store branch in the district

Management Experience

*Skyline Chili of Gahanna

(5/06 – 2/07)

-Critical part of management team

-Worked to increase sales through customer servive

*Moe’s Southwest Grill

(6/04 – 4/05)

-Promoted from Assistant Manager to General Manager within two months

-Increased sales by 20%

*Skyline Chili of Hilliard

(6/98 – 6/04)

-Managed store for six years

-Proficient at in-store marketing

-Worked to increase sales at the only one million dollar store in Columbus district

*Wendy’s

(9/97 – 6/98)

-Started as an Assistant Manager

-Completed manager training

*Skyline Chili of Newport

-Started as the dishwasher

-Left as a manger on the store

Internship

*Reese Tarhan, Attorney at Law

-Assisted in court preparation

-Interviewed clients

-Developed great organizational skills

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