Naema Clark

Portland, OR ***** - adu80m@r.postjobfree.com

Dear Hiring Manager,

I am relocating to Canton MS in May 2023 and I have begun searching for employment in the area. Please consider my application. I believe that my skillset and experience match well with your needs. I have included my resume for your review and look forward to speaking with you.

Throughout my career, I've excelled in roles that focus on helping others. I work to defuse tension by addressing issues head-on, making customers immediately aware that I am on their side and ready to assist. I've built an excellent history of restoring customer satisfaction. Leveraging my strengths in inbound and outbound calling and conflict resolution, combined with proficiency in customer service, I am well-prepared to deliver top-quality service.

My willingness to help extends to my co-workers and management team as well and I am consistently commended for balancing individual work priorities with contributions to team goals. I have learned to build rapport and lead by example to cultivate collaborative and cooperative team efforts. Whether I'm assisting customers or supporting my team, my main priority is to contribute wherever I can.

I've attached my resume with additional details of my work experience and qualifications. If you have any questions, please feel free to contact me.

Sincerely,

Naema Clark

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I am a Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a Knowledgeable Dispatcher with 7 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Skills

• Delivery Procedures

Effective Communications

• Adjusting Routes

Problem Assessment

• Delegating Work

Repair Scheduling

Processing Orders

Call Center Software

• Speech Clarity

Route Planning and Adjustment

• Work Crew Dispatch

Service Vehicle Dispatch

• Verbal and Written Communication

Dispatcher Monitoring

Experience

DISPATCH SUPERVISOR 09/2016 - Current

TriMet - Portland, OR

•Receive calls from bus operators who need assistance with daily operation of bus service. I also act as On Air person 4 shifts a week, communicating with Road supervisors in the field and emergency agencies. Instruction daily consists of conveying reroutes to drivers, updating them on sudden road closures and blocking accidents, helping them if they get off route and answering any question they or their passengers may have. While acting as On Air person, duties consist of relaying information to Road supervisors about bus involved accidents, sleeper checks, road closures that are not scheduled and any activity they may need to meet a bus or operator for. We are required to work with several Computer systems to conduct our daily communications and monitoring of the transit system.

TRANSIT BUS OPERATOR 07/2013-08/2016 TriMet - Portland, OR

•Driving a fixed route daily serving customers in the greater Portland area. Duties include pre trip inspection of bus daily, issuing and checking for fare. Giving directions and route information. Using 2 way radio and computer ticket and route software. Completing daily paperwork. Providing excellent customer service.

ADMINISTRATIVE ASSISTANT 07/201 1 -06/2013

Scan One • Portland, OR

•Office support to Account Executives, Technicians and processing center employees Answering a multi-line phone and greeting guest's Processing of all daily bank deposit's Some HR including but not limited to: initial contact with job applicants and processing interview and New Hire paperwork ordering of al! office supplies Event planning and coordinating Preparation for internal and guest meetings which include ordering lunches/dinners and set up of conference areas Attendance tracking Daily use of Outlook, excel, and Microsoft office suite

ADMINISTRATIVE ASSISTANT 07/2006 - 01/201 1

Neil Kelly Company • Portland* OR

•Ordering of all company office supplies for four company locations. Job billing packets for accounting for all remodel and home repair orders. Monthly budget tracking report of company supplies, janitorial and equipment purchased.

Monthly and weekly reports related to remodeling/home repair client leads and showroom walk through traffic. Reception duties that include but are not limited to; answering a multi-line phone, assigning and processing sales. Leads, sorting and distribution of the incoming mail and copy and filing of various articles. Member of the company safety committee. Company Notary.

COSMETICS COUNTER MANAGER 04/1 998 - 08/2002

Nordstrom - Portland, OR

•Business manager for Bobbi brown cosmetics and then later promoted to Lancôme cosmetics manager. Staffing training, development, shift scheduling and business goal tracking. Display, stock, inventory. Merchandising, Special event planning and general maintenance of counter.

Education and Training

College of Cosmetology Careers Unlimited - Portland, OR I Cosmetology License Hair and Nail Tech, 05/2006

Portland Community College - Portland, OR I Some College (No Degree) General

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