Regional Property Manager
Resume:
PROFESSIONAL SUMMARY
Detail-oriented and organized Regional Property Manager with 5+
years experience overseeing a portfolio and managing daily operations, personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on- site activities. Providing strong knowledge of renovation construction, regulations and area competitors. Highly successful at boosting occupancy and resident satisfaction through rapport and community building.
WORK HISTORY
Regional Property Manager, 09/2016 - 08/2022
DARO Management, Washington, DC
Augusta, GA 30909
adu7xy@r.postjobfree.com
SKILLS
TRAVIS WILLIAMS
Managed daily operations of the DARO portfolio consisting of 20 buildings, 1100+ units, and 75 employees
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Established rapport with residents and working relationships with vendors and community stakeholders
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Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight
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Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
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Maximized rental income while minimizing expenses through effective planning and control
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Established rental rates by surveying local rental rates and calculated overhead costs
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Prepared DARO annual budget, scheduled expenditures and collected monthly rent from tenants
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• Investigated and resolved any tenant complaints
Maintained building systems by working with maintenance services and supervised repairs
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Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices
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Verified income, assets and expenses and completed file tracking sheet for each applicant
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• Staff Management
• Maintenance knowledge
• Database Management
• Tenant and eviction laws
• Recruitment
• Leasing and sales
• Contract negotiation
• Marketing and advertising
• Customer service-focused
• Financial budgeting and reporting
• Property and Code Inspections
• Property management
Administrative Associate, 05/2016 - 08/2016
Keepers, Washington, DC
Customer Service Representative, 07/2015 - 03/2016 Fast Auto Loans, Colonial Heights, VA
Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services
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Handled disciplinary actions, performance appraisals and terminations
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Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
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Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
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Maintained the front desk and reception area in a neat and organized fashion.
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Served as central point of contact for all outside vendors needing to gain access to the building
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Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
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Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
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Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
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Verified that information in the computer system was up-to-date and accurate.
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Maintained up-to-date knowledge of store policies Developed highly empathetic client relationships
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• Trained staff on operating procedures and company services. Surpassed sales goals through implementation of effective marketing strategies.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
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• Cross-trained and provided back-up for the manager Retail Wireless Assistant, 01/2015 - 07/2015
US Cellular, Aberdeen, NC
Mission Director, 08/2012 - 08/2014
Philippi Church, Greenville, NC
Customer Assistant, 09/2011 - 08/2012
ATT, Goldsboro, NC
Worked as a team member performing cashier duties, product assistance and cleaning.
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Answered customers' questions and addressed problems and complaints in person and via phone.
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Opened and closed the store, which included counting cash drawers and making bank deposits.
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• Helped customers select products that best fit their personal needs.
• Educated customers on product and service offerings.
• Logged reports, expenses, receipts, and sales in company database. Stocked merchandise, clearly labeling items and arranging according to size or color.
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Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
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Answered questions about store policies and addressed customer concerns.
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Provided oversight and leadership in recruitment, training and management of all volunteers for the Mission Department
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Served as a liaison and networked with community service agencies to effectively plan and disseminate services.
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Facilitated the distribution of food, clothing, utility assistance, and financial assistance for medication to community members in need adhering to policy guidelines.
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• Completed data entry, filing and general office duties.
• Worked flexible hours across night, weekend and holiday shifts.
• Trained and supervised religious education instructional staff. Analyzed revenue and program cost data to determine budget priorities.
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Collected customer feedback and made process changes to exceed customer satisfaction goals.
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Provided accurate and appropriate information in response to customer inquiries.
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Demonstrated mastery of customer service call script within specified timeframes.
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Served as point of contact for customers and worked to resolve technical and cellular plan issues.
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Office Manager, 01/2011 - 11/2011
Morning Glory Products Inc, Greenville, NC
Administrative Associate, 03/2011 - 09/2011
Wayne Community College, Goldsboro, NC
Administrative Associate, 12/2005 - 04/2009
FedEx, Durham, NC
EDUCATION
High School Diploma, Business, 2004
Wallace-Rose Hill High - NC
ACCOMPLISHMENTS
• Drafted meeting agendas
Supplied advance materials and executed follow-up for meetings and team conferences.
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Served as central point of contact for all outside vendors needing to gain access to the building.
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Organized files, developed spreadsheets, faxed reports and scanned documents.
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Studied methods of improving work measurement and performance standards
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• Created and maintained records.
Edited documents to improve accuracy of language, flow and readability.
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Developed new filing and organizational practices for the office in order to best allocate available funds.
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Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
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Served as central point of contact for all outside vendors needing to gain access to the building.
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• Planned meetings and prepared conference rooms.
• Dispersed incoming mail to correct recipients throughout the office.
• Supervised ateam of 50+ staff members
• DC Property Managers License
• Inclusionary Zoning and Affordable Dwelling Certification (IZADU)
• ARM Candidate
• IREM Member
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