Bankruptcy Specialist Store Manager

Kristy Harris

Moody, AL ***** ***************@*****.*** +1-205-***-****

Dependable, Superior Client Relations, Successful Sales Strategies, Competitive, Personable, and Committed business professional with years of leadership experience across a multitude of diverse settings. I bring team leadership, innovative ideas and provide excellent customer service.

Work Experience

Senior Home Assistant

Shipshape – Birmingham, AL

April 2022 – Present

• Remote Position at startup company

• Complete all back-end work related to new installs, homeowner requests for help with finding dealers, managing app or their sensors

• Keep all monitored homes online and healthy daily

• Put in charge of Quality Assurance calls to homeowners that were newly installed

• Daily use of Microsoft, Salesforce, Quip, Slack, Google Docs and other Google programs

• Weekly Deep Dives looking into every monitored homes connected appliances making sure they are functioning properly

• Took on making Sales Calls when needed on multiple occasions

• Promoted after 6 months with company

Store Manager

Sally Beauty - Hoover, AL

August 2020 to March 2022

•Provide store management and scheduling

•Handled customer inquiries and complaints

•Achieved sales goals

•Responsible for budget management

•Monitored and ordered supplies

•Trained, developed, and managed store employees

•Developed a productive team environment

•Completed performance reviews

•Processed employees’ timecards

Sales Supervisor/Manager

Macy's - Mountain Brook, AL

March 2019 to July 2020

•Run Cosmetic & Fragrance Department

•Supervised floor sales

•Supervised cashiers and register transactions

•Identified sales opportunities and acted on leads

•Consistently met or surpassed quotas of 15,000 sales per quarter

•Managed customer escalations

•Responsible for opening and closing of store

•Coached on "opportunities" when necessary

•Responsible for on boarding of new team members

•Completed performance reviews

•Provided outstanding customer service

Assistant Store Manager

Guess - Leeds, AL

September 2018 to October 2019

•Monitor employee performance

•Actively monitor employee sales

•Support store manager to increase sales

•Helped lead store to meeting and exceeding sales goals every week since starting

•Handle shipment and processing

•Handle monthly Visual changes for whole store

Bankruptcy Specialist

Sirote & Permutt, P.C

2015 to 2018

•Organize and maintain client documents and case files

•Process and distribute invoices to bill clients

•Compose and revise legal documents, including letters and court documents

•Draft various court documents, invoices and enclosures at attorney's request

•Redact confidential information from all legal documents on a case-by-case basis

•Train new employees on office equipment and job duties

Assistant Store Manager/Acting Store Manager

Merrell Outdoors

2015 to 2018

•Monitored employee performance

•Assisted in developing the sales strategy for our direct team

•Actively monitored key performance metrics of sales team

•Identified challenges and created new solutions applying proven problem-solving techniques

Assistant Store Manager/Lead Key Holder

Spritz Designer Fragrances/The Fragrance Outlet

2013 to 2014

•Responsible for recruiting and training sales associates

•Monitoring inventory and ordering merchandise based on demand

•Increased counter sales and assisted customers with fragrance purchases

•Received top sales in store numerously

•Extensively utilized cash handling skills to effectively carryout purchases

Office Secretary

Leeds Seating Company

2010 to 2014

•Served as central point of contact for all outside vendors needing to gain access to the building

•Maintained an up-to-date department organizational chart

•Dispersed incoming mail to correct recipients throughout the office

•Made copies, sent faxes and handled all incoming and outgoing correspondence

•Organized files, developed spreadsheets, faxed reports and scanned documents

•Managed the day-to-day calendar for the company's senior director

•Properly routed agreements, contracts and invoices through the signature process

•Received and screened a high volume of internal and external communications, including phone, email and mail

•Daily use of Microsoft, Google and Oracle

Accomplishments:

•Increased sales by 60% in six months by employing aggressive marketing and sales tactics

•Commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues

•Thoroughly learned the company's product offerings and contributed to an increase in period sales• Reduced the time required to respond to customer requests and improve customer satisfaction by providing staff with the skills, knowledge and authority needed to resolve customer inquiries and complaints

•Recognized for increasing sales revenue by 10% in the first 30 days

•Exceeded sales quota 12 months in a row

Skills:

•Team Leadership

•Recruiting and Training

•Microsoft Office Suites

•40 WPM

•Finance and Time Management

Sales Department Director/Part-time

TJ Maxx

2010 to 2012

•Implemented the sales activities within all market segments to achieve budgeted goals

•Recommend and take appropriate action to maximize sales during high and low season

•Retail salesclerk known for exemplary customer service

•Team player mindset and exceptional cash-handling accuracy

•Increased sales in clothing department by 20%

Education

Associate in Radiology Technology

Jefferson State Community College

2010 to 2016

Skills

•Time management

•40 wpm

•Training

•Recruiting

•Finance

•Microsoft office

•Customer Service (10+ years)

•Excel (9 years)

•Phone Etiquette (10+ years)

•Microsoft Word (10+ years)

•Microsoft Outlook (10+ years)

•Administrative Assistant (8 years)

•Customer Service (10+ years)

•Front Desk (8 years)

•Data Entry (8 years)

•Accounting (10+ years)

•Quicken (6 years)

•Account Reconciliation (10+ years)

•Communications (10+ years)

•Communications (9 years)

•Sales

•Account Management

•MS Office

•Receptionist

•Computer Skills (10+ years)

•Communication skills (10+ years)

•Clerical Experience (7 years)

•Payroll (10+ years)

•Retail Management (10+ years)

•Office Management

•Management

•Journal Entries

•QuickBooks

•Accounts Payable

•Inventory control

•Bookkeeping

•Filing

•Accounts receivable

•Debits & credits

•Salesforce

•Quip

•Google Docs

•Quip

•Slack

Certifications and Licenses

Driver's License

January 2017 to Present

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