KATHY MEDRANO

908-***-**** adu7xg@r.postjobfree.com https://www.linkedin.com/in/kathymedrano/

Kernersville, North Carolina

Information Technology (IT) Professional with professional certification and significant experience in the application and support of advanced computer and networking technology in fulfillment of critical business requirements.

KEY STRENGTHS

Computer/Server Architecture Systems Analysis Client Relationship Management Problem Resolutions Network Engineering/Administration Systems Implementation/Conversion Applications Support Trouble Ticketing/Troubleshooting Help Desk/Technical Support Computer Hardware/Software User/Technical Support Project Planning/Leadership Windows XP/2010 VMware Citrix Sequoia MS Office 365 PROFESSIONAL EXPERIENCE

SYSTEM STAFFING SPECIALIST OF THE TRIAD BUILDERS WHOLESALE FLOORING, GREENSBORO, NC Administrator Coordinator, November 2022 – January 2023 Positive Attitude and Value Teamwork. Problem Solving Skills, Computer Skills, Communication Skills, Leadership Skills, Organizational Skills, People Skills, Microsoft Office Skills, Billing, Scheduling, and Payroll. Reliable and Adaptable, Critical Thinker, MS Office, Administrative Operations, Fast Learner, Filing/Documenting, Attention to Detail, and Team Player.

Maintained a filing system for data on customers and external partners.

Prepared pick tickets for the warehouse to pull for shipping the next day.

Communicated with installers on damaged and/or missing materials.

Gathered timesheets capture time worked before installers are compensated.

Administering payroll.

Entering information into databases.

TEKSYSTEMS - VOLT WORKFORCE SOLUTIONS-GXO LOGISTICS, HIGH POINT, NC Recruiting Coordinator, March 2022 – June 2022

Proficiency with Microsoft Office, Creative approach to streamlining processes, Positive, can-do attitude; willingness to contribute ideas and expertise. Proven ability to be deadline-oriented and results-driven, Ability to work independently and in a team environment, Excellent verbal and written communication skills, Ability to maintain a high level of confidentiality.

Requested or updated position numbers in requisitions.

Created offer letters for salaried candidates (and in states that require hourly offer letters)

Tracked applicants through the pre-employment process and provide recruiting team timely updates of candidates who are compliant to hire via the hiring document

Communicated with onsite recruiter to assess accuracy of start dates

Requested Employee ID’s for candidate(s) who are eligible for hire

Removed candidates from onboarding who are no longer being considered by submitting a ticket TEKSYSTEMS - LABCORP, BURLINGTON, NC

Team Service Desk Analyst, February 2019 – December 2021 Quality Assurance, Customer Service, Computer Skills, Excel, Over the Phone Support, Detail Entry and Account Management. Assist customers over the phone with regard to Labcorp’s new software Link. Migrated existing users from an existing client facing system (Beacon) to a new Client Facing System (Link) as part of a major enterprise project.

Assists users with log-on problems, reinstating revoked security, and changes in access privileges.

Routes second-level system questions to the appropriate individual/department.

Provides first-level technical support to the company for user inquiries and system security.

Work with the Sales team to set up system access and client access.

Utilize IT Central Ticketing System to log all calls with accurate detail

Navigate LINK system to create new client accounts, migrating accounts from Beacon, and placing clients within their proper organization.

Create new client accounts on a daily basis, update existing client profiles.

Interact with internal and external clients while providing exceptional customer service.

Collaborate with internal stake holders on a daily basis to ensure timely and accurate account creation.

Maintain a log of issues and their resolution along with internal contacts. TEKSYSTEMS - ENDURA PRODUCTS INC., COLFAX, NC

IT Helpdesk November 2019 - December 2019

Password reset, account lockout in active directory

Workstation setups/moves, installed OS, applications installed, and troubleshoot Office 365.

Troubleshoot printers, label printers, and scan gun programming. TEKSYSTEMS - HIGH POINT UNIVERSITY, HIGH POINT, NC IT Helpdesk October 2019 – October 2019

Installed Kramer Via on multiple desktops.

Troubleshooted printers, laptops, desktops, and Wi-Fi internet issues.

Assisted IT help desk (CSA) Computing Supporting Analyst Resolving Tickets Through ServiceNow ticketing system.

Troubleshooted cable box issues and port connectivity issues. DBAN laptops and desktops. ACCUFERENCE MEDICAL LAB, LINDEN, NJ

Client Service and Accessioner December 2015 – June 2018 Solve problems on account such as; QNS issues, missing specimen, missed test codes, missing demographics, wrong specimens, mismatches, specimens with no requisitions, specimens with no identification.

Performed customer service; pulled patients from the Laboratory Information System and updated information.

Processed add-ons request and sent out a test. Logging calls, stats, specimen pickups, missed pick- ups in the quick base intuit system.

Provided Phlebotomist with test codes and specimen requirements; responsible for coordinating medical services.

Act as a liaison between sales representatives and accounts.

Handled non-performance report making sure if we can process the test in an orderly fashion matter.

Contained and cleaned up bio-hazardous spills and preserved remaining specimens using appropriate procedures. Worked with Stat specimens. GLOBAL CLOUD XCHANGE, NEW YORK, NY

Network Engineer August 2013 – October 2014

Monitored and took corrective actions on all sites Power, Environmental, HVAC, Alarms and fire protective systems.

Provided complete first and second level support for the WAN network backhaul.

Knowledge of Subsea Long-Haul Fiber.

Supervised and coordinated activities of company contractors.

Turn up, analyze, monitor, and resolve network problems on DS1, T3s, OC’s, 10G, SONET, ADM, OADM, DWDM equipment and subsea cable voltage.

Maintained POPs sites, Regens, Co-locations.

Coordinated new task with Project Managers and vendors.

Responsible for maintaining fully operational test equipment assigned to me.

Performed monthly, quarterly, and annual PMIs.

KATHY MEDRANO

908-***-**** adu7xg@r.postjobfree.com https://www.linkedin.com/in/kathymedrano/ Kernersville, North Carolina

REFERENCES

AVAILABLE UPON REQUEST

EDUCATION

Certificate in Aviation Manufacturing Quick Careers Program, Guilford Technical Community College, Greensboro, North Carolina

AA Applied Science, Telecommunication Management, DeVry University, North Brunswick, New Jersey AAS in Radiologic Technology, Union County College, Cranford, New Jersey Certificate in Office Automation, The Cittone Institute, Edison, New Jersey

Contact this candidate