JOANNA MARTIN

*** ********** **, *******, **, ***48 • adu7wv@r.postjobfree.com • 916-***-****

PROFESSIONAL SUMMARY

A dynamic and driven Manager with over 23 years experience in Retail Management. Proven success in establishing professional relationships with a solid reputation in managing a high volume, multi-billion dollar company and harnessing loyalty and trust with upper management. Natural born leader with excellent interpersonal, communication and team building skills, along with a vast knowledge in every aspect of this industry.

EXPERIENCE

COSTCO WHOLESALE-CITRUS HEIGHTS (1998-2021)

FRONT END MANAGER

● Maintained strong coverage at front end through successful management of employee breaks and well-coordinated team assignments.

● Assigned tasks to department members and helped associates to meet customer needs.

● Balanced daily deposits and safe counts and prepared bank deposits.

● Oversaw accounts payable and accounts receivable functions and interactions with vendors.

● Oversaw human relations functions, file management and office inventory. DELI MANAGER

● Enhanced rotisserie products by marinating and seasoning prior to cooking.

● Observed safe food-handling practices with proper use of hair nets, gloves and required PPE.

● Followed OSHA requirements and sanitation standards to reduce risk of food-borne illness.

● Followed production guides, recipes and product labels to achieve desired outcomes. MEMBERSHIP MANAGER

● Delivered best-in-class member service experience on all interactions and communicated with internal resources to identify and resolve issues quickly.

● Directed work of multiple teams and assisted with meeting specific team project goals.

● Instructed members and potential members about memberships, warehouse and credit programs.

● Checked credit applications and provided a high level of member service.

● Issued replacement and temporary cards.

FOOD SERVICE SUPERVISOR

● Operated an efficient, cost-effective program within budget parameters.

● Oversaw food production while verifying food quality according to procedures and department requirements.

● Conducted accurate inventory counts weekly following departmental policies and procedures.

● Controlled petty cash and payroll functions for large establishments. CASHIER

● Scanned goods to confirm prices, and punched them into the system.

● Processed cash and credit card payments, and tendered change and receipts.

● Balanced cash registers at the end of each shift.

● Performed related tasks setting up and closing duties for the department such as: returning products, collecting paperwork, stocking registers and cleaning up.

SKILLS

• Business and Team Management •Excellent Interpersonal Skills

• Strategic Planning •Time Management

• Membership Marketing •Driving Sales

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