Mispa Ayiacha

Location: New Castle Delaware Email: adu7w3@r.postjobfree.com Mobile: +1-302-***-****

CAREER SUMMARY

Demonstrated Program & Product Development Expertise in an Agile Environment: 10+ years of experience in facilitating stakeholder’s engagement and teams collaboration.

Certified SAFe Scrum Master: 5+ years in seeking to leverage scrum, agile skills, and business analysis skills to ensure organizational success in implementing product delivery; Coaching agile teams to be self-manage and become high performing.

Expertise in designing and developing team alignment, team management, strategic planning, and leadership skills. CERTIFICATES

Certified SAFe 5.1 Scrum Master (SSM)

Certified Scrum Master (CSM)

AREA OF EXPERTISE

Knowledge of various Agile frameworks: Scrum, XP, Kanban Principles, SAFe (Scaled Agile Framework).

Tools and Technical Skills: Rally, Jira, miro, SDLC, MS Excel, PowerPoint, Visio, MS Teams, SharePoint, Confluence.

Experienced in Agile techniques: Customer Centricity, Continuous Learning, Agility, Community of Practice

(CoP)

Business Skills: Business Analysis, Project coordination, Servant Leadership

Leadership skills: Excellent oral and written communication skills, strategic planning, team mentoring, effective decision-making, excellent time management.

PROFESSIONAL EXPERIENCE

Capital One, Wilmington, DE July 2022 - Present

Scrum Master

Coordinates all Scrum ceremonies including Iteration Planning, Daily Standups, Iteration retrospectives, Iteration Reviews, and Backlog Refinement for Agile teams.

Influence continuous improvement values for existing processes while promoting innovation of new product development.

Provides actionable insight to the Agile team during Retrospective events to ensure open discussions.

Use Jira to track key Scrum metrics (burndown, velocity, capacity) to help deliver committed work.

Assist PO with effective Backlog Refinement, prioritization, estimation and establishing Acceptance Criteria.

Use the Scrum of Scrums event to coordinate cross-team dependencies and collaboration.

Introduce working agreements to promote transparency and clarity within the Agile team.

Coach agile team to self-manage, resulting in a high-performance team, which met federal-client goals, and multi- million-dollar contract extension.

Coach Agile team on the value of test automation practices to ensure continuous delivery. Dexta Federal Credit Union, New Castle, DE May 2020 – June 2022 Scrum Master

Organized and facilitated scrum team events and related meetings across the organization.

Assisted the product owners in backlog prioritization, backlog grooming, release planning.

Facilitated backlog grooming to achieve enough ready stories for the next sprint and reduce time of sprint planning.

Utilized JIRA, Confluence, SharePoint, excel, and PowerPoint to manage and share relevant communication with team members and stakeholders.

Monitored progress using the sprint report, velocity, burn up and burn down charts.

Coached the scrum team and stakeholders where necessary to agile practices as outlined by the Scrum Framework.

Managed the Scrum Event calendar to ensure all event meetings are held and stay within the time box. Farmers Insurance, Elkton MD August 2017 – April 2020 Scrum Master

Manage the Scrum Event Calendar to ensure all event meetings are held and stay within the time box.

Facilitated Scrum Events including Iteration Planning, Daily Standups, Iteration Review, Iteration Retrospectives, Iteration Demos, Story Grooming, and Release Planning.

Consistently reminded my team daily about updating Jira tasks for more accurate reporting and analysis of project burndown charts.

Used Jira to monitor and track project progress iteratively, assign stories to iterations, tag defects to stories and split stories to tasks.

Resolved impediments for the scrum team and act as a safeguard for the team.

Motivated teams to work towards continous improvement and delivering shippable product that deliver business value in every sprint.

Facilitated backlog grooming to achieve enough ready stories for the next sprint and reduce time of sprint planning. Keystone Human Services, Wilmington, DE September 2016 – July 2017 Program Coordinator

Coordinate interactions/relationship among staff, individuals, administrators and all other program stakeholders.

Schedule and follow up doctors appointments for individuals and making sure reports are uploaded in the system using Therap.

Manage staff work assignments, work loads and work schedules.

Assist individuals with meal preps, grooming, medications and ensuring that their goals are met.

Work to keep programs on schedule within stated budgets and functioning smoothly.

Assist with planning and coordinating of programs and their activities. Eneo SA, (The Energy of Cameroon) Douala November 2010 – June 2016 Customer Service Associate

Resolve customer’s service and billing complaints by performing activities such as exchanging merchandise, refunding money and adjusting bills.

Confer with customers by telephone and in person to provide information about the company’s products and services.

Organized, planned and prioritizing work.

Contacts customers to respond to inquiries and to notify them of claim investigation results and any planned adjustments.

Communicate and follow up with customers to ensure that they pay their electricity bills on time. EDUCATION & CERTIFICATION

BSC in Marketing ( University of Douala-Cameroon)

Diploma in Management (Higher Institute of Advanced Technology Douala-Cameroon) LANGUAGES: English, French.

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