Service Representative Customer
Resume:
John R Giblin
Eatonton, GA 31024
********@*****.***
Objective: A position that allows me to utilize and enhance my professional skills and provides advancement opportunities.
Strengths
● Strong work ethic
● Excellent time management skills
● Exceptional people skills
● Strong Computer Skills including but
not limited to Google Workspace,
Microsoft Office and Slack
Employment
2020-2022 Customer Service Mentor, Concentrix
Documented customer interactions to improve onboarding time. Grew customer base through exceptional customer service. Mentored both existing trainers and new employees. Co-Developed onboarding and training material. 2017-2019 Customer Service Representative, Conduent Build and maintain successful relationships with customers. Maintain composure and patience during difficult customer situations. Mentor new employees in a one-on-one situation to get them ready for production. Manage service protocol improvements and quality assurance in the training environment.
2016-2017 Server, Bacchus in Biloxi
Serving and all related duties. Thorough knowledge of menu offerings, including food, spirits, and wine pairings. Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special orders all while multitasking and remaining professional and courteous in fast-paced environment.
2015-2016 Consultant, Axiometrics, Inc.
Consulting with a Dallas based company. Review and update the stages of construction in the Denver and surrounding metro area market. Duties include report writing, project management and digital capture.
2013-2014 Assistant GM, Jacksons All American Grill Recruited, hired, supervised, scheduled and motivated a staff of up to 20 employees. All financials, bookkeeping, staff training, menu creation and cost control. Opened a new location, put all policies and procedures in place. Ran a successful food and beverage cost. Oversaw all marketing and built a great clientele base. 2009-2013 Head Bartender, Merles of Littleton
Directed bartending operations, overseeing seamless beverage service. Supervised and motivated a high performing team of bartenders. Conducted weekly inventory, ordered product, created bar wine lists and maintained the liquor cost. 2007-2009 Escrow Officer, First American Heritage Title Company Receive orders from clients and identify their specific needs then follow up with the inter-office department and client. Schedule closing dates and prepare packages for signing at the closings to ensure efficient and expedient closings. Education
2000-2006 University of Colorado, B.S. Business Administration-Financial Management
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