VANESSA FERNANDES

Etobicoke, ON +1-647-***-**** adu7uw@r.postjobfree.com

www.linkedin.com/in/VanessaFerns13

SUMMARY

Certified and motivated Human Resources professional offering over 12 years’ experience in recruitment, administration, employee relations and new employee orientation. Possess CHRP designation and seeking a new and challenging position to develop my skills and enhance my growth. SKILLS

• Ability to adapt to change and learn new

applications

• Excellent organization, time management skills

with the ability to meet deadlines

• Strong interpersonal skills and the ability to

act with discretion, tact, diplomacy and

maintain confidentiality

• Proficient in Microsoft Office, Oracle (HRIS),

SharePoint, Lotus Notes, Amadeus, Zoom,

Microsoft teams and Sniperhire

• Excellent planning with problem solving

skills

• Detail oriented and proactive

WORK EXPERIENCE

The College of Naturopaths of Ontario, Administrative Assistant, ON (Jun 2022 – Dec 2022)

• Process and verify Registration Applications for Registrants and associated billings in a timely manner.

• Maintain current file tracking information for the purposes of College reporting requirements.

• Provide support for the Registration Committee and assist with preparation of Committee materials under the direction of the Manager, Registration, including drafting meeting agendas and minutes for Committee meetings.

• Assist with the smooth running of the annual Registration Renewal process which includes assisting Registrants with the data entry of information for renewal forms as required and preparation of Notices of Intent to Suspend for those Registrants who fail to renew by the deadline.

• Perform General Duties related to Registration and Professional Corporations such as providing accurate and prompt responses to inquiries from the public, registrants and stakeholders concerning Registration.

• Maintain knowledge of College policies and procedures around Registration and Professional Corporations.

Optima Communication International Inc., Customer Service Representative, ON (Jan 2021 – Jun 2022)

• Carry out telephone and/or email service activities by receiving inbound customer inquiries and identifying the needs of the customer, understanding customer concerns, and resolving such needs.

• Accurately attain and input data and display dependability, flexibility and adaptability to meet our customer service goals and customer needs.

• Update customer information in client databases and/or through scripting software as required while guaranteeing privacy and security of customer information.

• Ensure a positive customer experience on every contact through developing customer relationships by providing friendly, open, engaging and pleasant interactions. Hamad Medical Corporation, Recruitment Coordinator / Project Coordinator, Qatar

(Aug 2015 - Jun 2019)

• Screen CVs’ and shortlist candidates, schedule Skype and telephone interviews as per set criteria and hospital requirements.

• Evaluate and verify education certificates, licenses and previous work experiences of selected candidates.

• Various administrative tasks including preparation of employment letters and updating of employment files with new documents.

• Perform tasks related to payroll management using Oracle (HRIS).

• Participate in Operations meetings within the business and provide information on HR related topics.

• Coordinate with the Onboarding Department on finalization of the hiring of employees.

• Provide administrative support to HR Management as required.

• Provide Data Analysis for management review on recruitment processes.

• Supervise a team of five people working on a new project - Surgical Tracking Office using Cerner.

• Maintain and analyse log issue reports with reference to IT issues while using Cerner and ensure the timely solving of problems.

• Respond to telephone and email queries.

Sidra Medical and Research Centre, Recruitment Coordinator, Qatar (Jul 2014 – Aug 2015)

• Manage and schedule a high volume of phone, Skype and onsite interviews.

• Responsible for collection and verification of candidate documents including background verification.

• Perform HR related administrative duties, including preparation of Employment letters in coordination with senior management.

• Maintain and generate reports of candidates based on their interview outcomes.

• Update the filing system with new documents.

Qatar Airways, Recruitment Coordinator, Qatar (Sep 2007- Jul 2014)

• Perform HR related administrative duties, including data collection of selected employees for necessary documentation and preparation of Employment letters in Oracle.

• Conduct the orientation program for new employees and liaise with internal departments to ensure a smooth onboarding experience.

• Process reimbursement of all covered expenses for new hires.

• Travel overseas with Senior Management for Recruitment of new employees.

• Maintain confidentiality and a high degree of professionalism in all dealings.

• Plan and organize travel arrangements including hotel reservations and transportation.

• Maintain and update reports to track the recruitment and joining progress of candidates. EDUCATION

MBA National Education Centre, Qatar (affiliated with Alagappa University, India) HR, 2010

Bachelor of Commerce Symbiosis College, Pune University Cost and Works Accounting, 2007

CERTIFICATIONS

Certified Human Resources Professional (CHRP) The Human Resources Professionals Association (HRPA) 2022

TRAINING

Recruitment and Selection Course CNAQ, Qatar

2013

VOLUNTEER WORK

• Volunteered on a weekly basis teaching Sunday School, Qatar.

• Volunteered at the Annual Terry Fox Run in support of Breast Cancer, Qatar.

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