Operator
Resume:
Stephanie Keller
Cumberland, MD *****
adu7uk@r.postjobfree.com
• Find a rewarding, long term career
Work Experience
IBM Contractor
Manpower - Rocket Center, WV
March 2022 to Present
Follow strict QA guidelines during the transfer of data from one source (physical/hard copy) to another
(digital), to maintain data integrity and error-free results. Proof converted documents against originals to ensure accurate conversion and to identify any missing or altered text.
Operator- Order Picker
WebstaurantStore - Cumberland, MD
June 2020 to December 2021
• Efficiently and accurately locate items based on size, color, quantity, and quality requirements
• Maintain a fast pace to ensure the queue remains manageable and shipping deadlines are met
• Operate software via a handheld scanner to access orders, product location, product descriptions, inventory, and other assigned tasks.
• Scan and document all picked products. Document backorders when necessary
• Follow all safety guidelines while operating equipment, such as forklift and lift truck Residential Housekeeping
Self-Employed
June 2012 to January 2021
• As a self-employed housekeeper, I manage my own schedule and finances. I provide my clients with a clean, organized, and functional home. In return, simplifying their time spent at home. This profession requires excellent time management and attention to detail. Team Lead/ Customer Resolution
Active Network Inc - Frostburg, MD
November 2010 to June 2011
• Assist customers with escalated issues
• Incoming/Outbound phone and email correspondence
• Status reports
• Included in floor supervisor rotation
• Training plans for ongoing on the job training
Customer Service Representative- Lead Agent
Active Network Inc - Frostburg, MD
June 2009 to November 2010
• Assisted customers on inbound phone calls
• Data entry
• Covered for floor supervisor as necessary
• Promoted to Team Lead in November '10
Education
BA in Digital Marketing
Southern New Hampshire University
2018 to Present
High School Diploma
Fort Hill High School Cumberland - Cumberland, MD
2008
Skills
• Extensive customer service training
• Analyzing and problem solving
• Data entry
• Proficient typing skills
• Quality Control
• Order Processing
• Order Packer
• Billing
• Shipping & Receiving
• Warehouse experience
• Order Picking
• Customer service
• Computer skills
• Creative writing
• Phone etiquette
• Marketing (1 year)
• Social media management
• Document management systems
• Document Conversion
• Housekeeping management
• Windows
Assessments
Customer focus & orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Call center customer service — Highly Proficient
March 2021
Applying customer service skills in a call center setting. Full results: Highly Proficient
Patient-focused care — Proficient
May 2021
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Proficient
Work style: Reliability — Expert
May 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Administrative assistant/receptionist — Expert
July 2021
Using basic scheduling and organizational skills in an office setting Full results: Expert
Administrative assistant/receptionist — Expert
July 2021
Using basic scheduling and organizational skills in an office setting Full results: Expert
Work style: Conscientiousness — Expert
August 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert
Sales skills — Highly Proficient
September 2021
Influencing and negotiating with customers
Full results: Highly Proficient
Protecting patient privacy — Expert
September 2021
Understanding privacy rules and regulations associated with patient records Full results: Expert
Basic attention to detail — Expert
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Expert
Administrative assistant/receptionist — Expert
July 2021
Using basic scheduling and organizational skills in an office setting Full results: Expert
Basic attention to detail — Expert
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Expert
Administrative assistant/receptionist — Expert
July 2021
Using basic scheduling and organizational skills in an office setting Full results: Expert
Attention to detail — Expert
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Expert
Customer focus & orientation — Highly Proficient
January 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Work motivation — Proficient
June 2021
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Highly Proficient
January 2022
Responding to customer situations in a retail setting Full results: Highly Proficient
Work style: Reliability — Expert
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Administrative assistant/receptionist — Expert
July 2021
Using basic scheduling and organizational skills in an office setting Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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