Service Representative Data Entry

ANGELINA STEWARD

***** **** ***, *******, *********, 54173, US • 920-***-**** • *********@*****.*** Customer service expert with 30+ years of experience resolving account and service issues for multiple clients. Organized

Seasoned

Customer Service Representative with experience working in a variety of customer service environments. Exceptional at coordinating paperwork and processing payments. Relying on 30+ years of experience in providing outstanding customer service. Excellent computer skills and telephone etiquette are required. Skills in Data Entry, SAP System. Excellent phone skills. Detail-oriented

Data analysis

Data Management

Order fulfillment

Multi-line phone talent

Customer service

Data entry

MS Office proficiency

Recordkeeping strengths

Extremely organized

Quick learner

Administrative support

Document scanning

Good listening skills

Computer proficient

Professional telephone demeanor

Account management

Skilled in SAP

Money handling abilities

Clerical support

High School - 1980

North Hollywood High School - Los Angeles, CA

Customer Service Representative - July, 2013 to December, 2022 Sofidel America - Green Bay, WI

Kept accurate and current customer account data with manual form processing and digital information updates. Kept the desk and floor areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement Complete and accurate work and keep customer files up to date. Was responsible for processing up to 30 or more customer orders per day in SAP system. Dealt with a wide range of customer service, operational, and administrative tasks every day. Communicate with various departments within the company. Keep track of customer interactions and transactions, including inquiries, complaints, and comments, as well as actions taken. Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues. Customers were educated on billing, payment processing, and customer service policies and procedures. Double-checked the data's accuracy and integrity.

Look into the status of orders.

Professional Summary

Skills

Education

Work History

Front Desk Clerk - April, 2013 to September, 2013

Kissimmee Jet Center - Kissimmee, FL

Ensured financial accuracy by collecting deposits, fees, and payments. Oversaw all front-desk operations for a busy small airport with an average daily guest count of 30 Request identification and verify that the credentials provided are correct. Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process. Ensured transaction security by comparing payment cards to identification. Answered phones, handled customer inquiries, and transferred calls to the appropriate department. Handled customer complaints and concerns quickly and effectively with a positive attitude, resolving issues to the satisfaction of customers. Was in charge of payment processing and was responsible for providing customers with receipts, proper bills, and change. Administrative Assistant - December, 2007 to July, 2012 Clariant Oil Services - Bakersfield, CA

Effectively controlled the release of proprietary and confidential information for general client lists. Communication with customers

Assisted program operations by preparing and updating documents, reports, and spreadsheets using SAP system. Created and updated physical records and digital files to keep current, accurate, and compliant documentation. I'm assisting with all administrative management tasks. Performed a variety of office support functions as needed. Photocopy, print, and check documents on behalf of other colleagues. Performed general clerical tasks both independently and with supervision. Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.

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