**** ***** ******

Columbus, Ga, *****

334-***-****

adu7ub@r.postjobfree.com

Chris J. Elder

Objective

To obtain a position within an organization that promotes personal and professional growth. One that allows creativity and builds upon the skills and talents already acquired.

Experience

November 2021 – Present Little Caesar’s Columbus, GA

Manager

Responsibilities:

Open/Close the business, handling of money, safe, assisting the General Manager in daily activities, operations, in charge of unloading the truck every Friday morning, customer service, managing 15 to 20 employees, prep work, answering phone calls, interviewing potential applicants, Serve Safe Certification

June 2017 – September 2021 Incomm Columbus, GA

Fraud Analyst II

Responsibilities:

Fraud Analyst II reviews potential fraudulent accounts for the prevention and detection of possible Transaction Fraud and Identity Theft and will take appropriate action based on transaction characteristics and account changes with indicators of complex issues related to possible Identity Theft. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Responsible for moderately complex research and analysis of account activity to assess levels of risk and fraud type. Takes appropriate corrective action through customer phone contact to verify legitimate usage. Provides review and analysis of risky or exception conditions. Is responsible for developing and maintaining strategies to detect fraud internal & external (in the field supporting current events/investigations). Responsible for identifying fraud trends and opportunities for improvement, perform data mining and analysis to develop and improve fraud strategies, and measure and control existing strategies. Needs to build adequate controls and process discipline to mitigate losses while focusing on improving customer experience and managing operational cost.

Responsibilities:

Assist in the development and implementation of detection and prevention strategies that help mitigate fraud losses while ensuring an appropriate balance between risk and reward.

Manage the manual fraud review of high-risk orders, processes.

Conduct card activity monitoring on all Incomm Financial, 3rd Party, Wireless, Mobile, Gift Card products.

Canada Consumed, Dispute management including inquiries, and pre-arbitration requests.

Kount event management including chargebacks, disputes, inquires and pre-arbitration requests.

June 2015 – May 2017 Incomm Columbus, GA

Fraud Analyst I

Responsibilities:

Assist in the development and implementation of detection and prevention strategies that help mitigate fraud losses while ensuring an appropriate balance between risk and reward.

Manage the manual fraud review of high-risk sales, orders, processes.

Conduct card activity monitoring on all Incomm Financial, 3rd Party, Wireless, Mobile, Gift Card products.

US/Canada Consumed, Dispute management including inquiries, and pre-arbitration requests.

Accertify/Kount event management including chargebacks, disputes, inquires and pre-arbitration requests.

Perform due diligence on new corporate products, internal process and customer procedure.

Fraud & Sale data collection and reporting.

May 2014 – May 2015 Staffing Connections Columbus, GA

Sales

Full Time Sales in Columbus, GA, LaGrange, GA, Auburn, Al, Opelika, AL, and Phenix City, AL

Develop and manage the overall success of the branch operations to increase sales and profitability while ensuring excellent customer service

Assess local market conditions, identify current and prospective sales opportunities and develop financial objectives for the branch

Drive sales effort with continual face-to-face meetings with businesses in the branch territory

Assist in the creation of strategic plans and budgets

Management of branch’s P&L and collections

Network within the local community to build business and visibility

Identify and resolve risk management issues and perform job site safety reviews

Negotiate and establish clients’ billable hour rate per temporary employee based on established credit department parameters

Oversee and assist with the day to day operations of the branch, including recruitment, hiring and placement of temporary employees

Supervise branch support staff, including coaching and developing individual talents and helping them to meet their professional goals

Ensure compliance with EEO, immigration, OSHA, wage and hour and all other federal and state laws

Coordinates with the corporate office and its respective departments to achieve branch objectives

Dec. 2013 – Feb 2014 Communicorp/Aflac Columbus, GA

Project Analyst

Receive 1510/1511/replenishment from Client/Aflac, or POF from Aflac AR

Process job through ePace checking Salesperson for each customer to insure accuracy and pricing for future pre-billing

Review completed Job ticket

Print 2 copies of job ticket and stock tickets if required

Send 1 copy of job ticket to Scheduling / 2nd copy will be for Production

Turn Initialed Production job ticket to digital prepress for imposition of file

Receive proofs from digital prepress

Turn Large Press/Small Press proof(s) to QA for review (digital proofs are not reviewed by QA)

Upon QA Approval of proofs (if not going to the customer) turn job to plating or digital print

Coordinate planning & scheduling of finishing and outside services, if required

Coordinates with shipping/receiving ensuring customer delivery

Communicates with AR regarding production

Aug. 2013 – Dec 2013 Communicorp/Aflac Columbus, GA

Project Management of New Business Development

Assist clients in the management of implementation of large program initiatives

Create and maintain contracts for customers

Assist in the creation and negotiation of contracts with customers

Manage accuracy and completion of certificates of insurance for our customers

RFP Research, works with team members to gather pricing details; creates final pricing document for RFP projects

Maintain programs with accuracy through completion

Mar. 2012 - Oct. 2012 MDT Personnel, LLC Clearwater, FL

National Floating Manager/Disaster Recovery Team

Traveled to branches to provide training to new managers and staffing coordinators

Opened up or closed offices

Assisted in Disaster Recovery areas when needed

Dec. 2010 – Mar. 2012 MDT Personnel, LLC Columbus, GA

Branch Manager

Develop and manage the overall success of the branch operations to increase sales and profitability while ensuring excellent customer service

Assess local market conditions, identify current and prospective sales opportunities and develop financial objectives for the branch

Drive sales effort with continual face-to-face meetings with businesses in the branch territory

Assist in the creation of strategic plans and budgets

Management of branch’s P&L and collections

Network within the local community to build business and visibility

Identify and resolve risk management issues and perform job site safety reviews

Negotiate and establish clients’ billable hour rate per temporary employee based on established credit department parameters

Oversee and assist with the day to day operations of the branch, including recruitment, hiring and placement of temporary employees

Supervise branch support staff, including coaching and developing individual talents and helping them to meet their professional goals

Ensure compliance with EEO, immigration, OSHA, wage and hour and all other federal and state laws

Coordinates with the corporate office and its respective departments to achieve branch objectives

Mar. 2010 – Nov. 2010 Bell Media, LLC Montgomery, AL

Sales & Marketing

Full Time Sales in Columbus, GA and Phenix City, AL

Outdoor advertising on Digital and Standard Billboards

Assisted the client in setting up its ad campaign and also worked with the in house Graphics Department to create ads

Dec. 2008 - Mar. 2010 In The Game Magazine Sylvester, GA

Sales & Marketing

Full Time Sales in Columbus, GA, LaGrange, GA, Auburn, AL, Opelika, AL, and Phenix City, AL

Worked with the local High Schools to determine Player Spotlight, Academic Athletes, Rising Star, and the Coaches Corner

Set up and distributed the magazine to local merchants to include Walmart, CVS, Barnes & Noble, Piggly Wiggly, Winn Dixie, and other local merchants

Dec. 2007 – Nov. 2008 Tendon Systems Columbus, GA

Project Management

Responsible for complete execution of project (job) including oversight of; drawing production, design services, material deliveries, cable repairs and pre-pour inspections.

Worked as liaison between contractor and R&S manufacturing to ensure timely and accurate deliver of all equipment and cable orders.

Oversight of all account receivable and collection problems for assigned project and clients.

AutoCAD experience

July 2004 – June 2006 Kraft Food’s Montgomery, AL

Merchandiser

Responsible for merchandise layout and display of product in Columbus, GA and Phenix City, AL markets.

Worked with store management to ensure product quality and customer satisfaction service levels were met.

Sales representative for new products.

Jun. 1994 – Feb.2004 Total System Service, Inc. Columbus, GA

Sr. Client Service Relations Representative

Served as primary customer liaison for Fortune 100 credit card issuer with over 19M accounts

Facilitated identification of issue root cause analysis and implementation of preventative measures

Project Management to include meeting facilitation

Ensured client system methodology and standards were met while tracking all projects and maintaining appropriate documentation

Assisted senior management in resource allocation across company

Traveled regularly to client sites to work one on one with client and assist on all new projects, implementations, etc.

Education

1988–1992 Central High School Phenix City, AL

Graduated with advanced degree status

1992-1994 Chattahoochee Valley State Community College

Associates Degree in Liberal Arts

Interests

Baseball is my passion. Played from T-ball through college and continue to play in adult recreation leagues both is Baseball and Softball. I also coach Little League and Travel Ball Teams as well. Also enjoy the outdoors: hunting, boating, and fishing.

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