Time Sales Fraud Analyst
Resume:
Columbus, Ga, *****
***********@*****.***
Chris J. Elder
Objective
To obtain a position within an organization that promotes personal and professional growth. One that allows creativity and builds upon the skills and talents already acquired.
Experience
November 2021 – Present Little Caesar’s Columbus, GA
Manager
Responsibilities:
Open/Close the business, handling of money, safe, assisting the General Manager in daily activities, operations, in charge of unloading the truck every Friday morning, customer service, managing 15 to 20 employees, prep work, answering phone calls, interviewing potential applicants, Serve Safe Certification
June 2017 – September 2021 Incomm Columbus, GA
Fraud Analyst II
Responsibilities:
Fraud Analyst II reviews potential fraudulent accounts for the prevention and detection of possible Transaction Fraud and Identity Theft and will take appropriate action based on transaction characteristics and account changes with indicators of complex issues related to possible Identity Theft. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Responsible for moderately complex research and analysis of account activity to assess levels of risk and fraud type. Takes appropriate corrective action through customer phone contact to verify legitimate usage. Provides review and analysis of risky or exception conditions. Is responsible for developing and maintaining strategies to detect fraud internal & external (in the field supporting current events/investigations). Responsible for identifying fraud trends and opportunities for improvement, perform data mining and analysis to develop and improve fraud strategies, and measure and control existing strategies. Needs to build adequate controls and process discipline to mitigate losses while focusing on improving customer experience and managing operational cost.
Responsibilities:
Assist in the development and implementation of detection and prevention strategies that help mitigate fraud losses while ensuring an appropriate balance between risk and reward.
Manage the manual fraud review of high-risk orders, processes.
Conduct card activity monitoring on all Incomm Financial, 3rd Party, Wireless, Mobile, Gift Card products.
Canada Consumed, Dispute management including inquiries, and pre-arbitration requests.
Kount event management including chargebacks, disputes, inquires and pre-arbitration requests.
June 2015 – May 2017 Incomm Columbus, GA
Fraud Analyst I
Responsibilities:
Assist in the development and implementation of detection and prevention strategies that help mitigate fraud losses while ensuring an appropriate balance between risk and reward.
Manage the manual fraud review of high-risk sales, orders, processes.
Conduct card activity monitoring on all Incomm Financial, 3rd Party, Wireless, Mobile, Gift Card products.
US/Canada Consumed, Dispute management including inquiries, and pre-arbitration requests.
Accertify/Kount event management including chargebacks, disputes, inquires and pre-arbitration requests.
Perform due diligence on new corporate products, internal process and customer procedure.
Fraud & Sale data collection and reporting.
May 2014 – May 2015 Staffing Connections Columbus, GA
Sales
Full Time Sales in Columbus, GA, LaGrange, GA, Auburn, Al, Opelika, AL, and Phenix City, AL
Develop and manage the overall success of the branch operations to increase sales and profitability while ensuring excellent customer service
Assess local market conditions, identify current and prospective sales opportunities and develop financial objectives for the branch
Drive sales effort with continual face-to-face meetings with businesses in the branch territory
Assist in the creation of strategic plans and budgets
Management of branch’s P&L and collections
Network within the local community to build business and visibility
Identify and resolve risk management issues and perform job site safety reviews
Negotiate and establish clients’ billable hour rate per temporary employee based on established credit department parameters
Oversee and assist with the day to day operations of the branch, including recruitment, hiring and placement of temporary employees
Supervise branch support staff, including coaching and developing individual talents and helping them to meet their professional goals
Ensure compliance with EEO, immigration, OSHA, wage and hour and all other federal and state laws
Coordinates with the corporate office and its respective departments to achieve branch objectives
Dec. 2013 – Feb 2014 Communicorp/Aflac Columbus, GA
Project Analyst
Receive 1510/1511/replenishment from Client/Aflac, or POF from Aflac AR
Process job through ePace checking Salesperson for each customer to insure accuracy and pricing for future pre-billing
Review completed Job ticket
Print 2 copies of job ticket and stock tickets if required
Send 1 copy of job ticket to Scheduling / 2nd copy will be for Production
Turn Initialed Production job ticket to digital prepress for imposition of file
Receive proofs from digital prepress
Turn Large Press/Small Press proof(s) to QA for review (digital proofs are not reviewed by QA)
Upon QA Approval of proofs (if not going to the customer) turn job to plating or digital print
Coordinate planning & scheduling of finishing and outside services, if required
Coordinates with shipping/receiving ensuring customer delivery
Communicates with AR regarding production
Aug. 2013 – Dec 2013 Communicorp/Aflac Columbus, GA
Project Management of New Business Development
Assist clients in the management of implementation of large program initiatives
Create and maintain contracts for customers
Assist in the creation and negotiation of contracts with customers
Manage accuracy and completion of certificates of insurance for our customers
RFP Research, works with team members to gather pricing details; creates final pricing document for RFP projects
Maintain programs with accuracy through completion
Mar. 2012 - Oct. 2012 MDT Personnel, LLC Clearwater, FL
National Floating Manager/Disaster Recovery Team
Traveled to branches to provide training to new managers and staffing coordinators
Opened up or closed offices
Assisted in Disaster Recovery areas when needed
Dec. 2010 – Mar. 2012 MDT Personnel, LLC Columbus, GA
Branch Manager
Develop and manage the overall success of the branch operations to increase sales and profitability while ensuring excellent customer service
Assess local market conditions, identify current and prospective sales opportunities and develop financial objectives for the branch
Drive sales effort with continual face-to-face meetings with businesses in the branch territory
Assist in the creation of strategic plans and budgets
Management of branch’s P&L and collections
Network within the local community to build business and visibility
Identify and resolve risk management issues and perform job site safety reviews
Negotiate and establish clients’ billable hour rate per temporary employee based on established credit department parameters
Oversee and assist with the day to day operations of the branch, including recruitment, hiring and placement of temporary employees
Supervise branch support staff, including coaching and developing individual talents and helping them to meet their professional goals
Ensure compliance with EEO, immigration, OSHA, wage and hour and all other federal and state laws
Coordinates with the corporate office and its respective departments to achieve branch objectives
Mar. 2010 – Nov. 2010 Bell Media, LLC Montgomery, AL
Sales & Marketing
Full Time Sales in Columbus, GA and Phenix City, AL
Outdoor advertising on Digital and Standard Billboards
Assisted the client in setting up its ad campaign and also worked with the in house Graphics Department to create ads
Dec. 2008 - Mar. 2010 In The Game Magazine Sylvester, GA
Sales & Marketing
Full Time Sales in Columbus, GA, LaGrange, GA, Auburn, AL, Opelika, AL, and Phenix City, AL
Worked with the local High Schools to determine Player Spotlight, Academic Athletes, Rising Star, and the Coaches Corner
Set up and distributed the magazine to local merchants to include Walmart, CVS, Barnes & Noble, Piggly Wiggly, Winn Dixie, and other local merchants
Dec. 2007 – Nov. 2008 Tendon Systems Columbus, GA
Project Management
Responsible for complete execution of project (job) including oversight of; drawing production, design services, material deliveries, cable repairs and pre-pour inspections.
Worked as liaison between contractor and R&S manufacturing to ensure timely and accurate deliver of all equipment and cable orders.
Oversight of all account receivable and collection problems for assigned project and clients.
AutoCAD experience
July 2004 – June 2006 Kraft Food’s Montgomery, AL
Merchandiser
Responsible for merchandise layout and display of product in Columbus, GA and Phenix City, AL markets.
Worked with store management to ensure product quality and customer satisfaction service levels were met.
Sales representative for new products.
Jun. 1994 – Feb.2004 Total System Service, Inc. Columbus, GA
Sr. Client Service Relations Representative
Served as primary customer liaison for Fortune 100 credit card issuer with over 19M accounts
Facilitated identification of issue root cause analysis and implementation of preventative measures
Project Management to include meeting facilitation
Ensured client system methodology and standards were met while tracking all projects and maintaining appropriate documentation
Assisted senior management in resource allocation across company
Traveled regularly to client sites to work one on one with client and assist on all new projects, implementations, etc.
Education
1988–1992 Central High School Phenix City, AL
Graduated with advanced degree status
1992-1994 Chattahoochee Valley State Community College
Associates Degree in Liberal Arts
Interests
Baseball is my passion. Played from T-ball through college and continue to play in adult recreation leagues both is Baseball and Softball. I also coach Little League and Travel Ball Teams as well. Also enjoy the outdoors: hunting, boating, and fishing.
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