Chandni G

Sr. Scrum Master/ IT Project Manager

** ******** ******, ****** ****** PA 19060

+1-732-***-****

adu7u8@r.postjobfree.com

SUMMARY

Diverse experience in various industries such healthcare, e-commerce, and retail as Scrum Master and Project manager. Strong understanding of Agile Principles, Agile Manifesto, Business Process Flow and Business Intelligence. Possess effective communication, analytical and critical thinking skills with superior leadership, team collaboration, training, and management skills to build consensus across relevant parties and drive business success. SKILLS

• Experience on Software Development Methodologies such as Waterfall, Agile, SCRUM, Kanban, and Scrum-Waterfall Hybrid.

• Deep Experience of Scrum framework including Scrum Ceremonies, Artifacts, various Prioritization and Estimation techniques.

• Knowledge of Scaled Agile framework (SAFE) 5.0 including SAFe ceremonies, various prioritization, and estimation techniques.

• Impeccable work ethics and outstanding organization skills for Strategic Planning, Prioritization and Execution.

• Coached Scrum team and Product Owner the three main pillars of scrum i.e., transparency, inspection, adaption

• Collaborated with Product Owner to revise User Acceptance criteria, facilitated and collaborated closely with the team in all the scrum ceremonies like Daily Scrum meeting, Sprint Planning, Retrospective, Sprint Review meeting.

• Generated various reports like, Sprint Burn Down Chart, Velocity report to keep track of progress.

• Validated PSPIs using Definition-of-Done for User Story and Definition of Ready for feature from the outcomes of each sprint.

• Experienced in estimating user stories using different Estimation techniques like Planning Poker, T- shirt Sizing and Prioritization techniques like Moscow, Kano, and Walking Skeleton.

• Experienced in writing user stories and splitting user stories to satisfy INVEST criteria using various strategies.

• Experienced in handling requirements churn, setting up stretch goals, conducting backlog-grooming meeting.

• Skilled in negotiating with Business, Leadership and Product Owners.

• Worked with Project Collaboration tools like JIRA and Rally to capture and track Requirements.

• Experienced in conducting GAP analysis, Impact analysis, Feasibility study, Cost-benefit analysis, Risk analysis, Root cause analysis, SWOT analysis, and ROI analysis tools and techniques.

• Skilled in finding the data requirements, preparing the data flow diagrams, designing Schemas, Fact tables, data analysis and data mapping, Proficient at Process mapping and Business Process Modeling (BPM).

• Proficient in using MS Visio, Miro and Lucid chart for generating Use Cases, Class Diagrams, Entity relationship (ER), Sequence Diagrams, Activity Diagrams and Collaboration Diagrams.

• Helped the teams with testing techniques including Black-Box testing techniques such as Load Testing, Regression Testing, Unit and Functional Testing, Integration, System Testing and Performance Testing.

• Knowledge and experience in conducting User Acceptance Test (UAT) and creation of dummy Data. CERTIFICATIONS

● SAFe 5.1 Scrum Master Certification

● PSM by Scrum.org.

● Scrum master Certification, Issued by International Scrum institute.

● Salesforce Administration certification.

● Scrum Product Owner Certification, Issued by International Scrum institute. TECHNICAL SKILLS

Management Tools SAFe and Scrum Project Management

• Atlassian-JIRA • Capacity and Velocity • Resource and Budgeting

• Atlassian-Confluence • Prioritization and Estimation • Project plan and timelines

• CA Agile (Rally) • PI Planning • Staffing and Estimation

• SharePoint drive • Story Writing • Release Planning

• PPM Optics • Scrum of Scrums • Support and Enhancements

• ServiceNow • Dashboards and Charts • Change and Incident Management PROFESSIONAL EXPERIENCE

Optum Healthcare August 2022 – Present

Sr. Scrum Master/ Project Manager

Project: The project is aimed at building CRM solutions across the patient touchpoints to develop a unified toolset. This will improve longitudinal patient interactions, add efficiency to existing processes, facilitate consolidation and modernization, minimizing upkeep for related legacy systems and workflows. The scope of project includes the following- 1. Patient Support Center (PSC): net new build of a patient contact tracking capability with integrations for most critical cross-functional systems (e.g. claims system, eligibility systems, billing, etc.) 2. Marketing: enhance current utilization of G360 (instance of Salesforce) to expand campaign automation capabilities and critical information collection.

3. Clinical outreach: net new build to overhaul current member outreach tool (MOT) to display near-real time, longitudinal patient interactions and coordinate custom prioritized pursuit lists. Role and Responsibilities

• Manage 17-member IT team, restructured and divided into multiple teams and manage them simultaneously at various stages in the IT project life cycle.

• Implement Scrum methodology across the Program using Scaled Agile Framework (SAFe) by incorporating program level feature grooming using PMC (Product Management Council), Program level planning in PI (Program Increment) planning event, Program level review after every PI to demonstrate solution demo.

• Coach and mentor teams to adopt agile practices, adopt agile games (Coin game, chair game, marshmallow challenge, ball game) and various practices to ensure profitability along with ensuring accountability by redefining roles via RACI tool.

• Facilitate Agile Scrum related meeting for multiple teams including Daily Stand-Up, Sprint Planning, Backlog Grooming, Sprint Retrospective and Sprint Review.

• Continuously collaborate with the Development team staff and product owner for keeping track of user stories.

• Responsible for Continuous process improvement activities to improve collaboration, communication, efficiency in addition to reducing operational waste for identifying and maintaining a clear and measurable Development Process that is deployable throughout the enterprise-using Scrum.

• Keep the team focused on Portfolio Objectives to have a better understanding of our goals and on deliverables by removing impediments through Agile Servant Leadership and Coaching.

• Work with organizing the Program Increment (PI) events which require certain pre-work for better PI outputs.

• Anticipate and remove obstacles from project team’s path and push them to deliver quality results based on schedule by working on the project plan and resolving any conflicts with stakeholders and internal team members to manage stakeholders’ priorities and expectations throughout Agile Release Train.

• Used tools like ServiceNow and Azure Devops for issue tracking, user story management and requirement traceability.

• Track team velocity and Sprint progress using Sprint Burn down Chart and Product Burn down Chart.

• Conduct time boxed daily scrum meeting to understand the team’s dynamics.

• Engage in structured meetings with Product Owners, Scrum teams and programs SMEs to review technical and functional requirements and to understand and communicate status, priorities, risks, to understand business needs and issues.

• Work along with the Senior Program Manager in documenting Proposed Scope Statement (PSS), Cost variance threshold and Scope variance threshold along with the Project readiness documented using Microsoft Project.

• Interact with SME’s, asking detailed questions and carefully recording the requirements in a format that can be understood and reviewed by both technical and business people.

• Create Project deliverables like Project milestones, Work-breakdown structure, Project budgeting and scheduling using Gantt Charts and recommend corrective action for project improvement using Azure Devops.

• Create new articles based on new features released by Salesforce.com. Additionally, manage all the cases flowing in the salesforce support portal with lightning components like themes & templates.

• Work with various salesforce.com standard objects like Accounts, Cases, Campaign, Leads, Tasks, Reports & Dashboards.

• Help the teams with testing techniques including Black-Box testing techniques such as Load Testing, Regression Testing, Unit and Functional Testing, Integration, System Testing and Performance Testing.

• Creating and Managing SNOW (Service Now) Incidents and Change Tickets for Managing deployments and tracking and updating Production issues.

Accomplishments:

• Transitioned the team from Waterfall to Agile methodology by implementing Scrum principles.

• Improved the team metrics -individual capacity by 66%; velocity from 32 story points to 48 story points.

• Restructured sprint cadences, roles and responsibilities using RACI tool with end result of high collaborative teams. Blue Cross Blue Shield, Chicago, IL May 2018 – July 2022 Scrum Master

Project 1: BCBS FEP Blue 365 Hearing Application Project helps Enterprise increase the practice’s efficiency. The project focuses on more autonomous applications to conduct sales on behalf of BCBS which will help in increased customer satisfaction due to decreased turn-around time of the referral and authorization process. The Salesforce Center of Excellence (SFCoE) works in conjunction with Business team to engineer and deliver Sales Force Dot Com (SFDC) solutions. Project 2: Created digital e-commerce & OTC application to expand BCBS hearing digital experience to meet new servicing needs associated with the FDA’s imminent establishment of the OTC health aid category. Objective was to launch two new digital experiences for the BCBS hearing using Salesforce Commerce Platform & SFDC solutions. Role and Responsibilities –

• Facilitated daily scrum meetings, enforcing time-box, and responding to the impediments, tracking baseline, sprint planning and sprint retrospective.

• Prepared, monitored, and managed the Triple Contrains that includes Scope, time, and budgets for multiples teams within the Enterprise.

• Collaborated with distributed Scrum teams in various time zones.

• Functioned as COACH and mentored the teams on Scrum framework, practices, and principles.

• Prioritized features using MoSCoW techniques and ensuring Features are divided to User story with the desired business value to fulfill INVEST criteria to prepare Product Backlog Items (PBIs).

• Created User Stories and led Planning Poker Sessions to estimate them in Backlog Grooming and Sprint Planning Meetings. Also helped the Product Owner in prioritization of Product Backlog Items (PBIs) including the process of breaking down user stories using INVEST Criteria.

• Actively participated along with the Development team and product owner for keeping track of user stories.

• Validated requirement churns after sprint review meeting and took feedback from product owner and stakeholders.

• Aided testing team in performing Unit testing, Integration, System, and performance testing.

• Created and Managed SNOW (Service Now) Incidents and Change Tickets for Managing deployments and tracking and updating Production issues.

• Constantly tracked defects and bugs in JIRA, coordinating with team for defect remediation activities for various monthly deployments.

• Prepared and implemented multiple environment strategies for teams, by explaining strategic ways to deploy User Stories throughout different environments i.e., Dev, QA, UAT, Pre-prod and Prod.

• Helped and lead the Business and the teams in regular Deployments across multiple projects. TJX, Framingham, MA September 2015- May 2018

Business Analyst/Scrum Master

The project aimed at driving conversion through delivering effective customer facing experiences on all domestic websites (TJ Maxx, Marshalls, HomeGoods, Sierra & Home Sense, mobile & desktop) and all mobile apps. Execute Digital ecommerce experience for all approved customer facing features, on time & on budget. Remain flexible to adjust priorities to ensure alignment to business priorities across TJX, incorporating Brand strategy, revenue & conversion, payments strategy, loyalty strategy and other key KPI’s. Role and Responsibilities –

• Analyzed business requirements and provided end to end solution design for data foundation builds including Data warehouse etc.

• Worked with team through entire process of Software Development Life Cycle including analysis, design, business and functional requirements analysis, data analysis, system design, development, testing and implementation.

• Collaborating with Multi-functional teams spread across three different projects within the Enterprise.

• Collaborating with distributed teams with Onsite-offsite model and leading the onsite teams.

• Functioned as COACH and mentored the teams on Scrum framework, practices, and principles.

• Prioritizing features using MoSCoW techniques and ensuring Features are divided to User story with the desired business value to fulfill INVEST criteria to prepare Product Backlog Items (PBIs).

• Created User Stories and led Planning Poker Sessions to estimate them in Backlog Grooming and Sprint Planning Meetings. Also helped the Product Owner in prioritization of Product Backlog Items (PBIs) including the process of breaking down user stories using INVEST Criteria.

• Facilitating daily scrum meetings, enforcing time-box, and responding to the impediments, tracking baseline, sprint planning and sprint retrospective.

• Creating and Managing SNOW (Service Now) Incidents and Change Tickets for Managing deployments and tracking and updating Production issues.

• Constantly tracking defects and bugs in JIRA, coordinating with team for defect remediation activities for various monthly deployments. Helping and leading the Business and the teams in regular Deployments across multiple projects.

• Preparing and implementing multiple environment strategies for teams, by explaining strategic ways to deploy User Stories throughout different environments i.e., Dev, QA, UAT, Pre-prod and Prod.

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