Support Specialist, Office Assistant, Customer Service

Olivia Poe Social Service/Customer Service

Address: **** **. ********** **. ********, OR

Cell: 360-***-****

Email: adu7u7@r.postjobfree.com

Professional Overview

Self-motivated; enthusiastic professional with experience in customer and social services. Flexible and dependable with excellent communication skills and demonstrate ability to work independently as well as part of a team to get desired results. Always willing to advance my skills and learn new things.

Core Qualifications

Excellent personal motivation with ability to build and work collaboratively in a strong team concept environment and independently

Focused, versatile, dependable, multi- task oriented, flexible, and able to adapt effectively to challenging and emergency situations

Organized, attention to detail

Ability to understand and identify with clients and customers

Demonstrate effective verbal and written communication

Ability to use problem-solving techniques

Knowledge of family systems and child development

Knowledge of HIPAA policies

Knowledge of community organizations and community development

Manage clerical or administrative activities

Prepare informational or reference materials

Enter information into databases or software programs

Operate office equipment

Schedule appointments

Proficient in Microsoft Word, Excel, Outlook

Knowledge of basic psychiatric rehabilitation interventions and medical terminology

Ability to interview members served to determine client needs

Demonstrate professionalism in all aspects of behavior

Knowledge of normal & abnormal growth & development, dynamics of interpersonal relationships, mental health concepts, and community resources

Education

University of New England, 2019-Present

Portland, ME

Social Work

Masters

The Evergreen State College, 2016-2019

Olympia, WA

Social Work, Psychology

Bachelor of Arts

Bates Technical College, 2014-2016

Tacoma, WA

Administrative Medical Assistant

Associate of Applied Science

Clover Park Technical College, 2006-2007

Lakewood, WA

Human Services

Experience

BHA Psychiatric Child Care Counselor 1

April 2021 to June 2022

Child Study and Treatment Center- Lakewood, WA

Maintain a safe, comfortable, and therapeutic milieu.

Implement cottage program as well as individualized behavior plans.

Assist youth with activities of daily living and provide the abilities to be able to manage their relationships, life events, and daily activities.

Provide situational counseling and mentorship to adolescent and preadolescent children.

Assist treatment team in providing services to youth and families with a complex range of disorders and treatment needs.

Assist teachers and other educators in a school setting to maintain a safe, therapeutic learning environment.

Provide patients with abilities to successfully transition back into the community.

De-escalate situations and manage conflict.

Assist with physical restraints of a patient when needed.

Recovery Specialist 2

October 2016 to June 2019

Telecare Corporation- Tumwater, WA

Provide safe, effective, and efficient implementation of direct care.

Establish, maintain, and co-facilitate a therapeutic relationship with clients; act as a role model by maintaining a hopeful and positive attitude and problem-solving for clients coping with mental illness and substance abuse/use problems.

Attend and participate in community meetings, trainings, and groups.

Chart and observe client behavior, document client ADLs and response to interventions.

Admit and discharge clients, including completing associated documentation.

Assist clients with hygienic care and meal preparation.

Provide monitoring and supervision for client safety.

Community Support Specialist/Behavioral Support Specialist

December 2006 to December 2016

Catholic Community Services- Tacoma, WA

Provide one-on-one support to high-risk children and youth in their homes and community.

Work interdependently with others toward common goals.

Model and teach appropriate behavior and skills.

Provide direct supervision and redirection of youth.

Connect and introduce youth/ family to community resources.

Perform receptionist duties in office setting.

Dental Office Assistant

June 2015 to August 2015

Bates Dental Clinic- Tacoma, WA

Greet patients or visitors.

Answer telephones to direct calls or provide information.

Explain patient procedure and services.

Collect deposits, payments or fees.

Schedule appointments.

Send information, materials or documentation.

Enter information into databases or software programs, such as insurance claims, etc.

Certifications

Agency Affiliated Counselor Certificate

CPR/ First Aid Certified

Contact this candidate